NICE CXone Mpower
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Livevox Review
What do you like best about the product?
The simplicity of the product. It is nice to be able to be less hands-on with the navigation of the campaigns within HCI.
What do you dislike about the product?
The limited alerts when issues occur. For example, if there is a PDAS failure, there are no email alerts that go out and the status page does not reflect them.
What problems is the product solving and how is that benefiting you?
We are working to implement a work around within scheduled callbacks where we can systemically remove them from a file since they do not obey DNC treatment.
Recommendations to others considering the product:
This is good for a hands off approach to dialer campaign management. The system has nice controls in place to help keep within compliance. The canned reporting is helpful for a quick view of results. This is a nice product for team managers to keep an eye on their agents easily, review calls, and see performance of their teams.
A lot of features and decent functionality
What do you like best about the product?
the versatility of the app and portal but I wish we had more control of features on our portal so we weren't dependant on livevox so much to implement changes or additional features
What do you dislike about the product?
The support is difficult and there is considerable lag time when we report something and the delay is in the first 2 or 3 layers of support which is geared towards the end users we our are own admins and we need to be put to technical support right away
What problems is the product solving and how is that benefiting you?
High value app and portal with the recording and reporting we are able to track trends and use this info to better adjust our projectioned work flows based on this data along with the features with the ADN to make the agents more productive.
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What do you like best about the product?
Functionality / Flexibility, portal layout, customer service.
What do you dislike about the product?
Would like to see the platform have more client control.
What problems is the product solving and how is that benefiting you?
The platform has unlimited capacity to handle periods of high call volume.
LiveVox's solutions have made Nettel USA a far more efficient and profitable organization.
What do you like best about the product?
We have been using LiveVox for over 7 years. We started with dialing and inbound call management, which had an immediate and positive impact on our productivity. When BI became available, we were an earlier adopter and it has become an integral part of our operation. SMS was added roughly three years ago, and it too, has proven itself to be an effective method to drive revenue. SpeechIQ and Wallboards are our most recent additions and they have become integrated into our WFO processes.
What do you dislike about the product?
We tend to present LiveVox with significant challenges. On occasion, it has taken a long time for tech support to diagnose and solve issues. A more timely response to these issues would be helpful.
What problems is the product solving and how is that benefiting you?
We rely on high volume outbound dialing and SMS to produce out results. The LiveVox platform allows us to maximize the effectiveness of our manpower and drive revenue.
LiveVox For the Win!
What do you like best about the product?
I have used LiveVox for many years and have loved all the upgrades we've been through thus far. It is easy to monitor the queues on one screen and each team member to ensure proper productivity. The system is easy to navigate, and the self-service options make it a breeze to handle the day-to-day operations.
What do you dislike about the product?
When asking for assistance from customer care, the process can seem long and drawn out.
We tend to email back and forth several times before resolution; however, if we provide the additional information we know customer care will ask beforehand, it could save time and energy for both teams.
We tend to email back and forth several times before resolution; however, if we provide the additional information we know customer care will ask beforehand, it could save time and energy for both teams.
What problems is the product solving and how is that benefiting you?
LiveVox team members have taught me a lot about the system regarding fixing my issues before contacting them for help. Being able to fix my problems instead of reaching out for assistance has resulted in a quicker resolution for my company. It allows the LiveVox team to be able to focus on other customers and their concerns.
LV can be overwhelming when you are not tech savy, but there is so much you can do w/it.
What do you like best about the product?
Jennifer Findley is so helpful, patient and understanding.
What do you dislike about the product?
the customer care department can be frustrating. Jennifer Findley can get use answers more efficiently and she understands how we use the LV platform. Wish we could do all questions thru her. Sometimes I think we need one or two customer care agents assigned to FNBO so they understand how we operate and not have to explain over and over to the numerous different customer care agents getting assigned a case of ours.
What problems is the product solving and how is that benefiting you?
some benefits noticed are rpc's, emling and sms'ing.
verry good the people relly know their stuff
What do you like best about the product?
the helpful people i work with and their quick response in the event of an issue
What do you dislike about the product?
I can not really identify any issues that have come up
What problems is the product solving and how is that benefiting you?
the new reg f requierments
Recommendations to others considering the product:
if you are looking for a great and easy solution to your phone needs, this is the program for you
best sofphone on the market
What do you like best about the product?
easy implementation of the phone services across the entire company. so many easy to use features and functions.
What do you dislike about the product?
the call quality can suffer but its usually internet related. wish company would compensate for that kind of service behaviors
What problems is the product solving and how is that benefiting you?
everyone has a phone line and can be easy accessible. i am solving sales, account management, and customer support issues all at once
It has been an application that I have been using for few months and it has been great.
What do you like best about the product?
It automatically re-connects if there are any disrupts in power or network, so the customer does not face any issues that easily.
What do you dislike about the product?
Sometimes there is a lag when displaying the time or status on the RC Max.
What problems is the product solving and how is that benefiting you?
Just taking calls, chats and emails, have not used it to solve any other problems using it.
My wonderful experience of NICE CXone
What do you like best about the product?
Nice is very convenient and helpful to use
What do you dislike about the product?
Everything is excellent aside from the color of the template
What problems is the product solving and how is that benefiting you?
Can easily save a callback information
Recommendations to others considering the product:
I highly recommend the NICE CXone because it is easy and friendly user
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