NICE CXone Mpower
NICEExternal reviews
1,715 reviews
from
and
External reviews are not included in the AWS star rating for the product.
LiveVox's solutions have made Nettel USA a far more efficient and profitable organization.
What do you like best about the product?
We have been using LiveVox for over 7 years. We started with dialing and inbound call management, which had an immediate and positive impact on our productivity. When BI became available, we were an earlier adopter and it has become an integral part of our operation. SMS was added roughly three years ago, and it too, has proven itself to be an effective method to drive revenue. SpeechIQ and Wallboards are our most recent additions and they have become integrated into our WFO processes.
What do you dislike about the product?
We tend to present LiveVox with significant challenges. On occasion, it has taken a long time for tech support to diagnose and solve issues. A more timely response to these issues would be helpful.
What problems is the product solving and how is that benefiting you?
We rely on high volume outbound dialing and SMS to produce out results. The LiveVox platform allows us to maximize the effectiveness of our manpower and drive revenue.
LiveVox For the Win!
What do you like best about the product?
I have used LiveVox for many years and have loved all the upgrades we've been through thus far. It is easy to monitor the queues on one screen and each team member to ensure proper productivity. The system is easy to navigate, and the self-service options make it a breeze to handle the day-to-day operations.
What do you dislike about the product?
When asking for assistance from customer care, the process can seem long and drawn out.
We tend to email back and forth several times before resolution; however, if we provide the additional information we know customer care will ask beforehand, it could save time and energy for both teams.
We tend to email back and forth several times before resolution; however, if we provide the additional information we know customer care will ask beforehand, it could save time and energy for both teams.
What problems is the product solving and how is that benefiting you?
LiveVox team members have taught me a lot about the system regarding fixing my issues before contacting them for help. Being able to fix my problems instead of reaching out for assistance has resulted in a quicker resolution for my company. It allows the LiveVox team to be able to focus on other customers and their concerns.
LV can be overwhelming when you are not tech savy, but there is so much you can do w/it.
What do you like best about the product?
Jennifer Findley is so helpful, patient and understanding.
What do you dislike about the product?
the customer care department can be frustrating. Jennifer Findley can get use answers more efficiently and she understands how we use the LV platform. Wish we could do all questions thru her. Sometimes I think we need one or two customer care agents assigned to FNBO so they understand how we operate and not have to explain over and over to the numerous different customer care agents getting assigned a case of ours.
What problems is the product solving and how is that benefiting you?
some benefits noticed are rpc's, emling and sms'ing.
verry good the people relly know their stuff
What do you like best about the product?
the helpful people i work with and their quick response in the event of an issue
What do you dislike about the product?
I can not really identify any issues that have come up
What problems is the product solving and how is that benefiting you?
the new reg f requierments
Recommendations to others considering the product:
if you are looking for a great and easy solution to your phone needs, this is the program for you
best sofphone on the market
What do you like best about the product?
easy implementation of the phone services across the entire company. so many easy to use features and functions.
What do you dislike about the product?
the call quality can suffer but its usually internet related. wish company would compensate for that kind of service behaviors
What problems is the product solving and how is that benefiting you?
everyone has a phone line and can be easy accessible. i am solving sales, account management, and customer support issues all at once
It has been an application that I have been using for few months and it has been great.
What do you like best about the product?
It automatically re-connects if there are any disrupts in power or network, so the customer does not face any issues that easily.
What do you dislike about the product?
Sometimes there is a lag when displaying the time or status on the RC Max.
What problems is the product solving and how is that benefiting you?
Just taking calls, chats and emails, have not used it to solve any other problems using it.
My wonderful experience of NICE CXone
What do you like best about the product?
Nice is very convenient and helpful to use
What do you dislike about the product?
Everything is excellent aside from the color of the template
What problems is the product solving and how is that benefiting you?
Can easily save a callback information
Recommendations to others considering the product:
I highly recommend the NICE CXone because it is easy and friendly user
Fantastic
What do you like best about the product?
I love the most is the clarity of the line and the way we make calls.
What do you dislike about the product?
I can not see any wrong with this special tool. Everything is almost perfect.
What problems is the product solving and how is that benefiting you?
I don't see any problem yet.
Recommendations to others considering the product:
This tool is simply amazing.
User friendly
What do you like best about the product?
You can change the theme color of the app.
What do you dislike about the product?
None so far. It is easy to use. Maybe add more choices of theme color.
What problems is the product solving and how is that benefiting you?
Making calls without lags
Recommendations to others considering the product:
Try using it as your primary tool
amazing
What do you like best about the product?
I love most of the different types of tagging
What do you dislike about the product?
It can take me a few attempts to get a report settings accurate and multiple screen pop up
What problems is the product solving and how is that benefiting you?
I like that I can custom create dashboards to review my team stats and performance on the phone
Recommendations to others considering the product:
Its been a good experienced, minor issues but overall good app
showing 301 - 310