Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Easy to navigate
What do you like best about the product?
I believe that nice is very user-friendly, and enjoy the many attributes!
What do you dislike about the product?
There are a few times where NICE stops working or glitches out. Having to stop what I am doing and reboot the program is inconvenient! It is a quick fix most of the time, though!
What problems is the product solving and how is that benefiting you?
NICE CX one provides me the service of being able to connect with my clients easily. Nice also adds to my metrics for bonusing. I like the ability to count how long an employee is active.
- Leave a Comment |
- Mark review as helpful
Excellent dialer!
What do you like best about the product?
I really like the fact that I can see my average handle time (AHT) in real-time, thanks to the embedded reports that I can see from the dashboard. This is very important for me to keep track of the contacts that I have received and how this will affect my metrics.
It's super easy to call back a customer if by any chance the call dropped.
It's super easy to call back a customer if by any chance the call dropped.
What do you dislike about the product?
I don't like the fact that the user interface is old-fashioned and it's not customizable like other dialers. The mute button is too close to the hangup one and you can easily disconnect a call by accident.
I really think that NICE CXOne needs a revamp or needs to optimize its interface, it's a great tool but needs to be updated to be more user-friendly.
I really think that NICE CXOne needs a revamp or needs to optimize its interface, it's a great tool but needs to be updated to be more user-friendly.
What problems is the product solving and how is that benefiting you?
I'm using NICE CXOne as my day-to-day tool, and it's way easier to keep my metrics in good shape thanks to NICE CXOne, I have learned how to see my metrics in real-time and apply them to make the necessary changes or corrections to my behaviors thanks to this.
I really love how NICE CXOne has helped me to improve my performance as an agent, by allowing me to monitor my stats in real-time and also by being able to create and pull my own reports.
I really love how NICE CXOne has helped me to improve my performance as an agent, by allowing me to monitor my stats in real-time and also by being able to create and pull my own reports.
Recommendations to others considering the product:
My advice for those considering NICE CXOne is to be patient, it's a great tool but needs more love from its developers.
Easy to navigate and very informative ,
What do you like best about the product?
The ease of navigation and updates when my scheduled changes.
What do you dislike about the product?
We should receive more notifications promptly without having to log in, They dont show reviews right away
What problems is the product solving and how is that benefiting you?
Making sure I'm helping my customers when I'm supposed and breaks when I'm supposed to, Gives me a change to fix areas i need help in
FANTASTIC TOOL
What do you like best about the product?
Fantastic tool for monitoring agents live dashboard and supervisor are easy to use
What do you dislike about the product?
sometimes crashes for the agent but sure this will resolve itself
What problems is the product solving and how is that benefiting you?
solving agent adherence and making sure on time from breaks
Tech support use
What do you like best about the product?
that I can title my requests for time off
What do you dislike about the product?
That it is sometimes difficult to request off partial days and see your hours scheduled in a monthly view
What problems is the product solving and how is that benefiting you?
I've benefited by getting to see my break times
I wish I could see a week at a time on one page.
What do you like best about the product?
I like to see the time bar to show where I am at in my daily schedule.
What do you dislike about the product?
I can only see one day at a time. I wish I could see a week or a month at a time.
What problems is the product solving and how is that benefiting you?
It keeps me up to date with my work schedule and breaks and lunches.
Not the best, not the worst
What do you like best about the product?
I like how we are able to track out team members' daily numbers with outbound, inbound, and availability time. It is also very nice with how we are able to control any out calls/commitments that need to be made. I wish the user interface were a bit more intuitive and easier to navigate, but it has everything you need so you are easily able to pull any sort of data you data when it does record it.
What do you dislike about the product?
I don't particularly appreciate how it can be confusing to navigate through inContact or how it will crash on us, and we lose all of our calls with customers while on the phone with them. If there were a better way that it would look nicer and be easier to find different applications and icons that you need, that would be great. It is also rough when you think that a call was recorded but it turns out it didn't, so to work around this we have to look in the back end of things to grab the phone call and save it and upload it to our company's online applications.
What problems is the product solving and how is that benefiting you?
Solving the problem with call volume and making sure we have a short call answer rate. We are able to realize who is holding back the team and pushing them forward. It makes it really great for coaching purposes as well since we are able to track how long they are spending these times and we can coach them on poor performance or making sure that they are hitting their own goal.
Recommendations to others considering the product:
It definitely works the way you would expect it to, but I am not the one who made the financial decision about using this software, so I am not sure of the pricing for it. It works but I don't know if it's the best out there.
My Experience using NICE CXone in call center using Auto Dial
What do you like best about the product?
That is fairly easy to navigate and it is very simple design.. I would like to see more features available to more advanced users
What do you dislike about the product?
The pop ups of customers contact infor pops up on all the dial calls. Then some of the features and options in the software are complicated and could be made simpler
What problems is the product solving and how is that benefiting you?
The soluton that NICE CXone gives the agents the information of customers they are calling at their finger tips.. No searching around for it you have all the information on the custers always at your finger tips
cxone is fine but a little hard to find my emails
What do you like best about the product?
fast and easy to make and receive calls but too much clicking around for some things
What do you dislike about the product?
too much clicking around to find or see other people and how many other people there are to take calls
What problems is the product solving and how is that benefiting you?
answering calls and helping customers
A very smooth and accurate application
What do you like best about the product?
The details it provides me with, especially in the areas I need details.
What do you dislike about the product?
I think it would be nice to see a better outgoing call process.
What problems is the product solving and how is that benefiting you?
I am finding that Nice is making it s smoother process to assist my clients with all there requests.
showing 301 - 310