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Excellent phone system
What do you like best about the product?
I am using the phone system to track my phone performance and producing numbers for my employers.
What do you dislike about the product?
Before the softphone feature, CXone would not connect with every agent.
What problems is the product solving and how is that benefiting you?
Multiple benefits to having CXone. Implementing the phone script to communicate effectively with our customers for an efficient process has been ideal.
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NICE is nice to use!
What do you like best about the product?
I like using the VCC in NICE. I like best how quickly it works and responds.
What do you dislike about the product?
Sometimes there are errors, but are usually fixed quickly
What problems is the product solving and how is that benefiting you?
Billing and Payments, benefits are having multiple tabs open
NICE is reliable than traditional phone services and best of all its very descriptive.
What do you like best about the product?
the deatil of what can an agent do with the call.
What do you dislike about the product?
The signal sometimes going away and multiple sign in and outs to get the calls
What problems is the product solving and how is that benefiting you?
The problem where multiple windows opened will cause in-contact to crash.
Recommendations to others considering the product:
Definitely recommend
Great Experience
What do you like best about the product?
Nice is very helpful. i search for Agents status in less than 1 second i also love the fact that i can plot and overtime for the Agent and Agent are able to see if they are approved
What do you dislike about the product?
Agents are not able to swap their own days or nightshift. i also cant plot their Overtime for night shift team for same-day i have to send an email for that
What problems is the product solving and how is that benefiting you?
save unauthorized aux
Recommendations to others considering the product:
Night shift should be able to plot their own Overtime without any issues
Ever since I worked with NICE CXone it's been great, I would definitely recommend it!
What do you like best about the product?
The great communication you get with other people, as well as the great audio quality that it has, I use it for work and it's great, I worked with other apps but they don't compare to this one
What do you dislike about the product?
There is nothing I dislike about this product, it has always worked perfectly fine for me, I would not change anything about this, I'm very happy as far I don't have any complaints
What problems is the product solving and how is that benefiting you?
I deal with a lot of customer service issues, I'm benefiting financially with this product, I'm more productive than ever, my business performance has incresead
Recommendations to others considering the product:
I 100% recommend NICECXone
O Nice é muito pratico e fácil de manusear.
What do you like best about the product?
Gosto muito da discagem automatica, quando ligo para o cliente e ele não atendo, posso colocar para ligar de novo e ele vai automatico, sem precisar digitar o numero.
What do you dislike about the product?
Não gosto quando ele cai a conexão, pois quando volta, temos que logar tudo de novo, fazendo todo o processo novamento, ele poderia voltar da onde paramos, seria mais facil.
What problems is the product solving and how is that benefiting you?
Com o login de gestor, conseguimos fazer monitoramentos, reset de senha, acompanhar as pausas e o tempo logado. Isso ajuda muito no acompanhamento e na gestão como supervisor.
I have really enjoyed nice and all of its features that it comes with.
What do you like best about the product?
Being able to see how much work I will have to do for the day and keeping track of it.
What do you dislike about the product?
It sometimes freezes and runs up my average handle time.
What problems is the product solving and how is that benefiting you?
I can respond to customers' concerns about their orders and send them emails to effectively communicate with them
Recommendations to others considering the product:
Use this if you are looking for ways to communicate with your clients and keep record of any communication
Usage of Nice
What do you like best about the product?
Its accessibility in use. The easy start-up allows for any sudden calls to be made.
What do you dislike about the product?
I wish it were easier to look up the list of previous calls, along with the possibility of adding notes to those calls.
What problems is the product solving and how is that benefiting you?
Serving patients and scheduling appointments. It is a seamless process and rarely goes down.
Great Experience Using Nicecx one system
What do you like best about the product?
The notifications before calls. It advises you what language they speak so you can be prepared to assist them correctly. It is a great way to keep on track!!!!!
What do you dislike about the product?
The downsides would be when calls are answered with a notification. This causes a bit of confusion and sometimes does not advise what language they speak during this
What problems is the product solving and how is that benefiting you?
The effectiveness of Nice and how beneficial it is to my company. It really helps our patients feel like they have a source of communication with us that is fast.
Recommendations to others considering the product:
I would consider more notifications. It would be nice to customize with color and notification ringtones. If it can have a more extended call log to track how many customers.
AWESOME
What do you like best about the product?
I love the option to show e my schedule because some days work can be very hectic, so the fact that I can access my schedule quickly is excellent to me.
What do you dislike about the product?
I honestly don't have one single complaint. Everything has been working flawlessly for me.
What problems is the product solving and how is that benefiting you?
The problem of pulling up the wrong client is over for me as the app will pull up all the information for you so you can get to wor, and it is very accurate.
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