NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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Fantastic
What do you like best about the product?
I love the most is the clarity of the line and the way we make calls.
What do you dislike about the product?
I can not see any wrong with this special tool. Everything is almost perfect.
What problems is the product solving and how is that benefiting you?
I don't see any problem yet.
Recommendations to others considering the product:
This tool is simply amazing.
User friendly
What do you like best about the product?
You can change the theme color of the app.
What do you dislike about the product?
None so far. It is easy to use. Maybe add more choices of theme color.
What problems is the product solving and how is that benefiting you?
Making calls without lags
Recommendations to others considering the product:
Try using it as your primary tool
amazing
What do you like best about the product?
I love most of the different types of tagging
What do you dislike about the product?
It can take me a few attempts to get a report settings accurate and multiple screen pop up
What problems is the product solving and how is that benefiting you?
I like that I can custom create dashboards to review my team stats and performance on the phone
Recommendations to others considering the product:
Its been a good experienced, minor issues but overall good app
My experience using nice cxone
What do you like best about the product?
The user-friendliness and compatibility of the product that makes it easier to use the console.
What do you dislike about the product?
Frequent blank screens that need refreshing or clearing the cache
What problems is the product solving and how is that benefiting you?
I haven't encountered any significant problems. The benefits are the compact design of the console
Recommendations to others considering the product:
None as of the moment
Great experience with nice
What do you like best about the product?
I like the features of nice where we can schedule outbound calls to our clients
What do you dislike about the product?
not being able to save contacts to call for future dates
What problems is the product solving and how is that benefiting you?
It's very user-friendly! It's beneficial to our jobs, and this saves our time
Recommendations to others considering the product:
Nice is very user-friendly. It's easier to find the options you need, and you can even learn independently.
Great precise app!
What do you like best about the product?
What I like best is the feature where you can select the colors of the interface. Precise application and looks very simple. The quality is effective and efficient.
What do you dislike about the product?
Limited color of the interface only. The color that I want or is cool to my eyes is not included in the choice. But it is just okay. Maybe next time, the color will be improved by the developer.
What problems is the product solving and how is that benefiting you?
None at the moment. It is helpful, and looking forward to bringing comfort to our work. I am more productive than ever. This is perfect! I hope this will be permanent.
Recommendations to others considering the product:
I highly recommend this app to be used by all organizations as it is effortless to use.
So far so good!
What do you like best about the product?
Very quick to handle issues that come up, Tad is very helpful
What do you dislike about the product?
Many times we have to pay for PS when before it was apart of the package
What problems is the product solving and how is that benefiting you?
Livevox has the best click to dial platform and our performance would not be as high as it is without the tools LV provides
Great experience with Nice, easy to use and very convenient
What do you like best about the product?
I like the option that you can schedule a call
What do you dislike about the product?
Limited choices of color template, maybe you can add more
What problems is the product solving and how is that benefiting you?
So far none, it's very convenient to use
Recommendations to others considering the product:
Easy to use
Omni channel and efficient
What do you like best about the product?
Our account manager and support have been good to help us learn and manage the system, which has allowed us to operate more efficiently. It also allows us to communicate with our customers across multiple channels in one platform. Single pain of glass is a true statement for the customers' experience with us.
What do you dislike about the product?
Sometimes the support or customer service response time is longer than desired.
What problems is the product solving and how is that benefiting you?
We have created an inbound/outbound call center that blends very nicely, which has allowed us to experience significant efficiency gains. We are also able to communicate with the customers via email or SMS as needed. LiveVox also offers chat and AI, which is on our long-term roadmap. The contact manager approach has been very beneficial to have all communication channels in one location and not separate silos. The data associated is another excellent added benefit in the portal as well as the stand-alone product BI. Great product.
Good solutions, but frustratingly complicated
What do you like best about the product?
Solution for nearly every issue we have as a company.
What do you dislike about the product?
The user interface is not very easy to work with, and the system is pretty complicated. Additionally, logic for campaign segmentation can be massively counter-intuitive and sometimes outright flawed
What problems is the product solving and how is that benefiting you?
We are able to reach a lot of people with a fraction of the overhead needed to complete the task on our own. We can create and implement new services very quickly.
Recommendations to others considering the product:
This solution will do wonders, but it can be extremely frustrating to use. From setup all the way to reporting, it can be very very complicated.
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