NICE CXone Mpower
NICEExternal reviews
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LiveVox is great.
What do you like best about the product?
Omnichannel support is nice. It works great.
What do you dislike about the product?
Customer care does not always have the answers.
What problems is the product solving and how is that benefiting you?
I am able to wrap all aspects of a call center into one place. I have realized the benefit of only needing one service for everything. Yes. Business performance
Super easy to use.
What do you like best about the product?
With a simple layout and interface, it's easy to use and find what you're looking for.
What do you dislike about the product?
So far, I haven't found anything to dislike about it.
What problems is the product solving and how is that benefiting you?
I work remotely, so it helps me connect to the customers I'm serving as well as my teammates.
Recommendations to others considering the product:
If you're looking for something that is easy to understand and use, then I would definitely recommend NICE CXone.
CXone for Professionals
What do you like best about the product?
It is easy to add new specialties to switch into when changing departments.
What do you dislike about the product?
We have found that the program will crash after about 6 hours when in one disposition.
What problems is the product solving and how is that benefiting you?
CXone allows workers to stay on track with their breaks and when shifting to new pivots.
Been using Nice CXone not just here at my current employer but mostly for all of the centers
What do you like best about the product?
The organized time sched, coaching logs and lot more
What do you dislike about the product?
None that I can tell. The product is superb
What problems is the product solving and how is that benefiting you?
The time logs and as well for cx communications, was able to manage work efficiently
This is very user friendly, structured, workforce optimized tool. I would recommend it to anyone!!
What do you like best about the product?
It helps with coaching to improve productivity. And you can pick the type of integrations you install with it.
What do you dislike about the product?
So far nothing. It's really easy to use and works with almost any type of integrated service. So far anyway!
What problems is the product solving and how is that benefiting you?
It's much easier to analyze and get accurate results from calls. Meaning I know how to better set performance levels for my team.
it was quick and easy
What do you like best about the product?
rapid responses and I was able to resolve my issue without seeking additional help
What do you dislike about the product?
Nothing about this app. works excellent!
What problems is the product solving and how is that benefiting you?
Retrieving a new password to gain access.
Makes making phone calls Easypeasy
What do you like best about the product?
I like the ease of this program. It has the option to remember your phone number which is also a plus. There aren't may buttons on it; which is a huge plus. I love it
What do you dislike about the product?
Sometimes the connectivity can be a little spotty. Depending on your internet speed will decide the quality of the call. There is a lag when connecting to other programs like go to
What problems is the product solving and how is that benefiting you?
With using Nice CXone we are able to reach out to our clients with ease. Every team member has access to their own phone number and the programming is awesome I definitely recommend
Recommendations to others considering the product:
Train!
Integration and support are lacking
What do you like best about the product?
Nice CXone offers a ton of features and customization all in a nice hosted solution. They provide a lot of flexibility to small to large companies looking to ditch on-prem PBX.
What do you dislike about the product?
We use CXone through integrations with our RingCentral service. The integration is loose at best, and a lot of the administration is cumbersome and unintuitive. The rollout process and early support were abysmal, but ongoing support has been better. Still, when calling for support, there is often confusion about whether we're a direct customer or RingCentral customer.
What problems is the product solving and how is that benefiting you?
We migrated from an on-prem PBX (Shoretel/Mitel) to take advantage of a decentralized system. This has allowed us to add branch office workers into our Call Center seamlessly. During the push to "work from home" during 2020 this worked flawlessly for us.
Good application for customers and employees at a side
What do you like best about the product?
The cloud platform that just keeps on giving, also has a good use for call centers in need, where you can help the business to maximize.
What do you dislike about the product?
The call center software that needs some tweaks and UI improvement, but that's just about it for now.
What problems is the product solving and how is that benefiting you?
Call center calls are much easier to handle and it has a very good use for dialing into meetings when in need.
Amplifying productivity and integration with Fintech
What do you like best about the product?
The speed of signing in and getting to work. I like that it uploads fast and I can easily get started on my workday. Most of the other programs i use tend to take a bit longer. I like that you have a supervisory view option that allows you to see the productivity and how you compare to everyone else at the company. I use other programs that lack the ability to use this function. In the Fintech industry, products like this one are necessary in providing the most optimal experience for us consultants and our clients.
What do you dislike about the product?
The multiple screens and popups.
One thing that is missing is an all in one page. Often times the dialer will not notice thats its called the same person too many times. I feel like things should be easily navigated with just one screen to work on instead of multiple.
One thing that is missing is an all in one page. Often times the dialer will not notice thats its called the same person too many times. I feel like things should be easily navigated with just one screen to work on instead of multiple.
What problems is the product solving and how is that benefiting you?
I am using the app mainly for the dialer portion of it. It needs a few kinks worked on, including but not limited to the frequency of calling people. As i said in the comment before I think the system should know not to call more than 3 times. Ofthen times, I have realized that clients can become very upset if the dialer has called them multiple times in a day. especially if they are at work or just not really interested in our services.
Recommendations to others considering the product:
Just make sure you utilize all training materials. Also, there are a lot of other programs or utilities available on the site that will let you integrate more use of this product. I have watched the training videos; they were beneficial with knowing the functions of the application. You can check your work status in comparison to others in your company as well as where you stand for your personal goals. If your company is like mine, and you all have performance reviews and competitions the supervisory application from this program will allow you to see where you stand in real time.
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