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collections integration using nice incontact
What do you like best about the product?
UI allows me to schedule calls within the day so we can prioritize accounts that are in the collection. we can also receive incoming calls for any inquiries.
What do you dislike about the product?
the time stamp are not in sync with my pc at times
What problems is the product solving and how is that benefiting you?
ease in reaching out to our customers and getting these calls scheduled throughout the day.
Recommendations to others considering the product:
integration with SAP and existing CRM is highly recommended
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Easy to Use but Challenging to Implement
What do you like best about the product?
The call analytics, the reporting, and the screen record are amazing.
What do you dislike about the product?
the call connection can be tricky (dropped calls)
What problems is the product solving and how is that benefiting you?
QA quality has improved as we can now see what team members are doing when assisting callers. In some cases, they proved what we knew to be true before go live with this product, and in other cases, we learned exactly why team members were struggling to provide good service.
cool just wish I had a contact list to know where to transfer to but I guess thats not a nice prolem
What do you like best about the product?
its easy to navigate, I would like a mobile app possibly for better connecting, because I would like the option to use the headset because of the ringer not playing out when the headset is connect, but that may be a smooth It fix
What do you dislike about the product?
nothing really did not have a real big issue
What problems is the product solving and how is that benefiting you?
none at the moment, its good because i can just typpe a nake and boom ill get that persone if they are online
Great customer service tool
What do you like best about the product?
easy to use, great customer service tool, gives great reports, call times
What do you dislike about the product?
it sometimes freezes, in between calls, logs you off after like 4-5 hours
What problems is the product solving and how is that benefiting you?
monitoring phone calls/breaks
It´s a nice software, i can make anything i want.
What do you like best about the product?
The liberty. I have the opportunity to make changes and have good conversations with clients.
What do you dislike about the product?
Nothing. Today Nice supply all my necessities.
What problems is the product solving and how is that benefiting you?
I had problems to contact my connections before nice, now it's solved.
Recommendations to others considering the product:
A terrifying way to contact you clients and partners. I surely recommend Nice CXone. If you have problems you can contact them;=, they´ll give the attention you need to solve your questions.
Excellent platform for all levels of tech knowledge
What do you like best about the product?
I love that all members of our team, regardless of their comfort level with technology, are able to use this platform with ease. We will be utilizing the chat function soon and are confident that NICE CXone will perform for us at the level we need it. It also allows us to have a firm hand on data management. Very helpful overall!
What do you dislike about the product?
I can't say that I've encountered a lot of downsides to CXone. Like any platform, we have occasional tech issues, but none out of the realm of normal.
What problems is the product solving and how is that benefiting you?
We are adressing our client's needs at all stages of the customer lifecycle through CXone. We have trustworthy data for our analytics, a helpful NICE customer service team when issues arise, and most importantly, a method by which we can create strong engagement with our customers.
Recommendations to others considering the product:
If you need a reliable platform with multifunctionality and industry trust, this is the platform for you. We truly couldn't do our work without NICE InContact.
NICE CXONE Review
What do you like best about the product?
Notified when outages
Reporting metrics
Reporting metrics
What do you dislike about the product?
-IVR setup process
no technical support
no technical support
What problems is the product solving and how is that benefiting you?
call categorization / reporting by client
customizable reporting
customizable reporting
The dashboard is useless...it stays up about 5 minutes before it logs out.
What do you like best about the product?
I love the idea of it but it is not helpful if it logs out all the time
What do you dislike about the product?
disappearing dashboard drives me crazy. I answer calls for 3 products and I need to know which one is calling.
What problems is the product solving and how is that benefiting you?
Problems are mostly the dashboard feature timing out every few minutes. Also if a call is unidentified the system makes you put in a reason for the call before you can get out. Time consuming and unnecessary.
Efficicient and Effective
What do you like best about the product?
I use NICE daily and like how it is efficient and effective it allows me to pull individual reports as needed and to monitor my team as a whole
What do you dislike about the product?
NICE lags some times and locks users out of the system when it goes down, hard to manage
What problems is the product solving and how is that benefiting you?
Time management with my team, monitoring phone calls and prosuctivity
A Mixed Bag
What do you like best about the product?
The ability to answer e-mails, calls, and text messages all in one.
What do you dislike about the product?
There are various issues that I have a problem with. A lot of it involves dropped calls and the inability to make calls while being in certain statuses.
What problems is the product solving and how is that benefiting you?
It's no greater or worse than the systems I've used in the past. It allows me to do my job but there are flaws like any system. Being internet-based it's prone to disconnects and lag, there are certain times where I can't go into a status or make a call, it's a mixed bag.
Recommendations to others considering the product:
It's a mixed bag, no worse or better than any other option. It has its fair share of strengths and weaknesses.
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