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I think that program is great
What do you like best about the product?
The agility and facility in all the tool
What do you dislike about the product?
The only thing I don't like is about the logout we have to do in another window and we can't or forget.
What problems is the product solving and how is that benefiting you?
I can contact any phone and resolve any situation with the dial facility
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One of the best
What do you like best about the product?
I like that the calls just come right in.
What do you dislike about the product?
I dislike that you have to quickly press unavailable; if not, calls keep coming in without a chance to clear your screen.
What problems is the product solving and how is that benefiting you?
It makes a note of the phone number who is calling and also the past two.
MaxAgent works well.
What do you like best about the product?
UI is straightforward. Easy to navigate.
What do you dislike about the product?
Drop down menus. Cant press enter to set dispo.
What problems is the product solving and how is that benefiting you?
With NICE CXone we are able to provide each customer a detailed customer service experience.
Nice
What do you like best about the product?
filas de atendimento e a forma de mudar idioma
What do you dislike about the product?
as senhas que expira e é necessario pedir reset
What problems is the product solving and how is that benefiting you?
Muitos pois a facilidade de atendimento é muito boa e contt com o cliente e a forma de ver a fila
Recommendations to others considering the product:
um otimo sistema de telefonia para atendimento ao cliente
RECOMMENDATION
What do you like best about the product?
IS AGILITY, INTERFACE, PRACTICALITY, EASE
What do you dislike about the product?
I DON'T LIKE THE LANGUAGE USED BY THE TOOL, I BELIEVE THAT THEY COULD ENHANCE THE POSSIBILITY OF TRANSLATION.
What problems is the product solving and how is that benefiting you?
I HAVE USED THE TOOL TO MAKE CONNECTIONS AND ALSO TO MARK PAUSE RELATED TO WORK, IT HAS BEEN EFFICIENT.
Recommendations to others considering the product:
THE IS GOOD
Nice CXone
What do you like best about the product?
I like how that calls are always coming in and don't disconnect very reliable service.
What do you dislike about the product?
I wouldn't say I like that there can be several bugs within the app that need more updates.
What problems is the product solving and how is that benefiting you?
I don't have any problems. I would say there are times where people have trouble connecting to In contact and get errors. It is beneficial in keeping track of calls and who it goes to help employees improve.
Three months of use with Nice CXone
What do you like best about the product?
I have been currently using NICE CXone (inContact) for nearly three months now. This is my first time in a work-at-home/call center-type position. So far, I love the platform. It is effortless to use and learn, and it is very user-friendly. This is a professional tool that is used to receive and make calls. The interface is straightforward to use and very user-friendly. I love the fact that you can check in with your team and colleagues right from the app itself. Currently, at my job, we can utilize inbound/outbound calls and also have website calls set up to come in through the app. Thank you for making such a great product!
What do you dislike about the product?
Out of my three months, there was only one day that it was lagging, and I don’t think it was the app. I believe it was my ISP that day
What problems is the product solving and how is that benefiting you?
There are a multitude of benefits that we are utilizing with NICE CXone.
Recommendations to others considering the product:
Extremely user friendly
Product Rep review
What do you like best about the product?
App is very user friendly and customizable.
What do you dislike about the product?
Haven't noticed anything I don't like yet
What problems is the product solving and how is that benefiting you?
Client issues with our products. This app helps stay organized and on task.
Recommendations to others considering the product:
I recommend trying out the app to see if it improves your abilities.
Easy To Use!
What do you like best about the product?
I like that it's easy to use. Everything has its own neat little space. The Max Launch option even gives it a smaller and sleeker need, especially if you don't use dual monitors. It's nice that you can even add your own folders for contacts too. A lot of dialer systems won't allow you to do that. You can change your colors for your display and it really kinda gives you almost a Yahoo Messenger feel. I know this sounds weird but if you were born in the late 80s or 90s you know what I'm talking about and you learning how to use this will come pretty easy as it will almost feel like you've used the program before if you did a lot of instant messaging back in the day.
What do you dislike about the product?
The ONLY thing I don't like is that my job doesn't allow inbound calls to auto gnerate the member's information when they call in.
What problems is the product solving and how is that benefiting you?
Messy dialers. Multiple crashes on the computer. Unnessay add-ons. Honestly its a great platform. I've been in customer service in call centers for the last 11 years, and this is easily the best dialer I've ever used.
makes my work so much easier all the way around
What do you like best about the product?
easy to use user friendly I can also send emails right through NICE
What do you dislike about the product?
nothing that I can think of It is so easy to use and so many functions
What problems is the product solving and how is that benefiting you?
I can scedual all my call backs
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