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Nice Incontact
What do you like best about the product?
promtness of engineers when an issue arises
What do you dislike about the product?
Many member's don't answer because calls appear as scams on caller ID/ system crashes frequently
What problems is the product solving and how is that benefiting you?
Helping to place outgoing business calls to further assit members with otaning quality care and better quality of life
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The Calling Machine 3000
What do you like best about the product?
The answer button is what helped me the most since it is what lets me answers calls and help the customer's, so for me it has been very exciting moment whenever I am working with Max Incontact since it also help other people comunicate and get help, so that is why the accept button is the best.
As well I would say that the audio is pretty good for the system since on most of my call I may clearly hear the customer, so I have had really bad experincing with other online phones but with the Nice it has helped me a lot and makes me more happy with my Job and would totally recommend any company to get this service so that way they may also provide the best service for their company since this was one of the best experiences for customer's and employees.
As well I would say that the audio is pretty good for the system since on most of my call I may clearly hear the customer, so I have had really bad experincing with other online phones but with the Nice it has helped me a lot and makes me more happy with my Job and would totally recommend any company to get this service so that way they may also provide the best service for their company since this was one of the best experiences for customer's and employees.
What do you dislike about the product?
What I really do not like is that somtimes the system does not let me answer and may get me in trouble with my team leaders since it may happen many times.
Another thing that I dont like too much is the ringing tone I wish we could put our own tone so that way we may be more confortable becuase for ears it can become tyring since we are also taking a lot of call.
Another thing that may I dislike it how the way of the call just fails to deliever, so it takes to much time to answer sometimes whenever clicking accept when getting a call it takes very long to say calll delivery failed, so that is notsomthing that should happen instead it should just appear right away so that we dont waste time to take another call.
Another thing that I dont like too much is the ringing tone I wish we could put our own tone so that way we may be more confortable becuase for ears it can become tyring since we are also taking a lot of call.
Another thing that may I dislike it how the way of the call just fails to deliever, so it takes to much time to answer sometimes whenever clicking accept when getting a call it takes very long to say calll delivery failed, so that is notsomthing that should happen instead it should just appear right away so that we dont waste time to take another call.
What problems is the product solving and how is that benefiting you?
I currently resolve problems such as refunds, cancellation of accounts, Troublshooting and many more stuff however that is the principal, as well this makes the customer very happy becuase they use the Nice as well to call in a way if you actually think about it, so the main benefit is getting a lot of customer's to smile.
As well we solve problems for our own so that benfits me becuase I work with this tool and by that I get to impress my superiors so I can get a better position as supervisor, quality assurance, as well as maybe an operation manager.
As well we solve problems for our own so that benfits me becuase I work with this tool and by that I get to impress my superiors so I can get a better position as supervisor, quality assurance, as well as maybe an operation manager.
Recommendations to others considering the product:
Nothing at moment
NICE Cxone the best contact center hub
What do you like best about the product?
The versatility of the application really shows the passion that was put into it.
What do you dislike about the product?
There is are some issues when using it on certain versions of Chrome.
What problems is the product solving and how is that benefiting you?
We are able to have a central hub for contacts which is the main force of service.
very reliable
What do you like best about the product?
how quick it is and how reliable the software is
What do you dislike about the product?
sometimes you get a blue screen and cant do anything which makes you stuck
What problems is the product solving and how is that benefiting you?
call queue and call center
NICE
What do you like best about the product?
The phone system is very straightforward to use
What do you dislike about the product?
The fact that you can't use 'ENTER' to dial
What problems is the product solving and how is that benefiting you?
Able to call out to our clients and able to accept incoming calls and chats
This system was a game changer for me when company switched......
What do you like best about the product?
The ability to see what other agents we have available within the company that can take phone calls as well as all the features that it offers like messaging, voicemails, meetings etc
What do you dislike about the product?
The way all numbers show up the same within our lines - it doesn't display inner office calls, which would be a big help!
What problems is the product solving and how is that benefiting you?
I solve tons of problems daily, but I am only able to do so very seamlessly simply because of all the features that I have within the contact center!
Recommendations to others considering the product:
This system made my work life more manageable, and with being in a remote position in these different times, we are all experiencing that is a huge deal! Ease of use is the best part. Even beginners can navigate and operate this program/system.
Simple and easy to understand, with various useful features.
What do you like best about the product?
The ability to connect to launch max very quickly and simply.
What do you dislike about the product?
There isn't much in which I dislike, however, if I had to say it would have to be the occasional system errors which occur from time to time.
What problems is the product solving and how is that benefiting you?
To be able to connect and accept calls with my occupation.
Recommendations to others considering the product:
To ensure to get down the material first and to understand the functions clearly before using it.
Great multichannel app
What do you like best about the product?
All of the reports available and all options to create a custom report, InContact really covers all alternatives. All dashboar widgets are very useful and can be customized wich make it easier to have a broader view of operations. The supervisor console works great and really provides all options to monitor agents, the "barge" option is one of my favorites because you can keep the agent on the line and continue over a phone call, that works great for coaching opportunities.
What do you dislike about the product?
At ocassions it's hard to connect the soft phone through the supervisor console, it can take a couple of tries for the soft phone to be connected succesfully. The widgets available on the dashboard are very useful. However, when it comes to the "Agent List" widget, it would be very useful if it had a "sort" option on the headers, that way it can be soarted by state or time and I could keep a closer track of the unavailable statuses. Also, on the "Agent list" widget, would be a great option to have the option to highlight an agent that has exceeded an specific time code, according to the company's policies. It would be great to have a "Bradcast" option, so in case we have an urgent message it can show up as a pop up on the agents profile, making it almost impossible for the agent to miss it.
What problems is the product solving and how is that benefiting you?
Occasional downtime
Recommendations to others considering the product:
Go for it!
Sound issues are really holding me back
What do you like best about the product?
User Friendly easy to transfer and easy to navigate
What do you dislike about the product?
Soud issues i have are really holding me back.
What problems is the product solving and how is that benefiting you?
IT Not many yet
Easy to use platform
What do you like best about the product?
I like that everything is simple and easy to use. I never have any issues.
What do you dislike about the product?
I can't really think of anything that I don't like about this system.
What problems is the product solving and how is that benefiting you?
I am able to help my clients solve all of their issues and tend to all of their needs.
Recommendations to others considering the product:
It is so easy to use and support responds quickly
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