NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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I love using nice, its fast & effective Use it daily.
What do you like best about the product?
The max feature is beneficial; I use it daily for work.
What do you dislike about the product?
Sometimes it crashes on me. That's the only thing I dislike.
What problems is the product solving and how is that benefiting you?
I was helping the customer with excellent customer service.
Effective in every part
What do you like best about the product?
I think it is easier to get the information I need about my business, and it's super intuitive and easy to use and download everything for my productivity reports. It is helpful for all type of contact centers.
What do you dislike about the product?
Sometimes it gets slowly but nothing to worry about, it just happends when you are using other products like office or teams in a call at the samen time, just need to be patient
What problems is the product solving and how is that benefiting you?
It is easier for me to calculate all the KPI in my business.
It gives me a lot of possibilities of visuals and helpful information, it has amazing dashboards with the required infomration at the required moment
It gives me a lot of possibilities of visuals and helpful information, it has amazing dashboards with the required infomration at the required moment
Recommendations to others considering the product:
It is incredible. You should try it. You don't know how much you'd enjoy it. It gives you a lot of opportunities. You can get information in tables or dashboards to use in the most fantastic way
InContact is better than our last system.
What do you like best about the product?
Everything about InContact is great! I love the clarity of the sound, the lag has been cut down tremendously as well. InContact allows you several swconds before you take the next call which allows you to have a drink and recollect yourself before the next call. It is the best phone system i have used thus far!
What do you dislike about the product?
Sometimes it'll say you refused a call when you really do not have a choice to refuse any calls. Sometimes it also give us the wrong info at the beginning of calls. The system will put you in unavailable for no reason sometimes also. Those points do not ruin the use of the system overall.
What problems is the product solving and how is that benefiting you?
It has been more accurate than the last system we used, but sometimes it will read out the incorrect state when we receive calls. The best benefit is the quick break between calls.
Recommendations to others considering the product:
Be prepared to upgrade to a new and improved phone system! Get rid of the delay, no breaks in between calls, and low-quality audio from your old system, and try InContact!
Review for Nice Incontact
What do you like best about the product?
It is a much better application than the previous software application Avaya. I love the visual aspect of it and it looks more modern.
What do you dislike about the product?
The only thing that I dislike is the after-call time to tag the call. I am still getting used to the application, so I will like to see more tag options for calls.
What problems is the product solving and how is that benefiting you?
All tabs are right at your fingertips, which creates smooth transactions for a variety of things such as coaching, breaks, etc. Also, I love that I can see the listing and length of calls time. And the timer for intervals is an added plus too.
Recommendations to others considering the product:
na
The Best call center tool
What do you like best about the product?
The most helpful thing is that we have all the tools in one place with a new design interface.Niceincontact
What do you dislike about the product?
There are no downsides but sometimes the incontact widget logs out.This might be an environmental issue.This product could do better with reporting on the widget.
What problems is the product solving and how is that benefiting you?
With timecards we removed the need of having a third party timecard system.With the incontact widget we can monitor breaks log INS and log outs.Rhe default prebuilt reports are helping us keep track of employees activity.
Technical Support Engineer (Tier 2 Okta)
What do you like best about the product?
Very intuitive, pretty straightforward to use. Also, the functionalities of the widget are working as expected—user-friendly, not many bugs. Responsive but also mandatory for our work.
What do you dislike about the product?
The connection quality sometimes does not raise at our expectations. I have had a few issues in the past where the widget was disconnecting over and over again, but this might've been tackled already.
What problems is the product solving and how is that benefiting you?
Being customer support at Okta this allows us to have direct contact with our customers, allowing us to call/ receive the Admin instantly. Getting inbound calls is also mandatory for this project.
The widget works well most of the time. From time to time I find myself logged out.
What do you like best about the product?
It's simple and it works well. Widget integration on the Salesforce page is great. I use this tool to call customers via Ring Central.
What do you dislike about the product?
I find myself logged out intermittently. It's missing additional performance tracking. A UI update might help refresh the look.
What problems is the product solving and how is that benefiting you?
This is used to track agents availability, as well as practical use-cases (such as making calls).
Buggy
What do you like best about the product?
I like the most that all calls and emails can be done in one place. It also has the functionality to recive texts and istant messages. It also records the inbound calls.
What do you dislike about the product?
It is buggy; it gets caught it disposition alot. And I then need to restart the aplication for it to return to normal. It does become a pain after a while. But still usable.
What problems is the product solving and how is that benefiting you?
As said, you can use emails and calls in one place
Recommendations to others considering the product:
Go for it. It's the client you need. With the bugs formeentioned aside, If you're after a client that does everything you need with recording functionality and Real time reporting. With the option to message your agents whilst thry are on calls to offer support and guidance is a great thing! Litterally could not think of a better APP to be using.
Seamless Integration Cross Platform
What do you like best about the product?
Seamless integration with NICE CXone and other platforms (IE Salesforce) necessary in building metrics and overall production. The pain points I have experienced in the past concerning cross-platform integration have virtually disappeared and has led to a direct increase in metrics and sales. The new calendar feature that reminds you of upcoming appointments is my favorite part, making it easier to manage a large workload.
What do you dislike about the product?
The only part I dislike is the loud chiming noise when getting a live connect, there is no option to turn down the volume down or turn it completely off.
What problems is the product solving and how is that benefiting you?
I am able to keep up with a larger workload in managing many appointments across many time zones. It is easier to contact clients in a timely manner with the appointment reminder feature.
Top of the line - Workforce Telephonic Application!
What do you like best about the product?
User-friendly interface and appearance while providing easy utilization for all users, from seasoned to a new hire. other tools used in sync with Company Lead Database.
What do you dislike about the product?
Open window of application doesnt stay forefront, an you must go back to app window to use, it should automatically become main window when in use especially when a call is incoming or answered.
What problems is the product solving and how is that benefiting you?
Speed and achievement are the benefits; intermittent lag and refresh app options are issues. Overall more productivity is achieved while staying on top of refreshed app and clearing Cache & cookies.
Recommendations to others considering the product:
its worth using, better than most dialer and telecom systems i have used in past call centers.
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