NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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NICE CXone is great and easy to use!!
What do you like best about the product?
The ease of everything being in one system and easy to navigate!
What do you dislike about the product?
Sometimes there are issues with Nice disconnecting or freezing
What problems is the product solving and how is that benefiting you?
All of the data being in the same place and the phones easy to navigate make working from home amazing!
Recommendations to others considering the product:
Easy to use!
Nice has been really easy to use and navigate
What do you like best about the product?
It is not a hard application to use. I also like the fact that it alerts you when a call comes in
What do you dislike about the product?
This recent update, it didn't tell you that it would be updating and i could find the launch button
What problems is the product solving and how is that benefiting you?
It is helping to connect customers to us in regards to mental health benefits
have been using incontact for 3 years , good program
What do you like best about the product?
tracking all my calls and the volume of calls
What do you dislike about the product?
It crashes alot. Also, it does freeze but good otherwise
What problems is the product solving and how is that benefiting you?
I can see who is logged in, and i can always check on my daily stats
Recommendations to others considering the product:
great product, def consider getting it
Worked with this for the last 4 years
What do you like best about the product?
Been working with this program for more then 4 years. It's easy to use, friendly interface for end users. Was able to have a peak view of the Admin side and it has very usefull reports and dashbords for Admins to use.
What do you dislike about the product?
The password reset flow is a bit complicated and the reset e-mail takes to long to be received. It would be beneficial to hav this corrected and have a faster delivery.
What problems is the product solving and how is that benefiting you?
We use InContact for communication with customers and our Support staff and between support to direct incoming calls to available engineers for a fast turn of events. We are delighted with this feature so far.
Very useful and user friendly
What do you like best about the product?
User friendly interface allows easy navigation.
What do you dislike about the product?
The one thing that I dislike was maybe the layout of the logs.
What problems is the product solving and how is that benefiting you?
The application provided a better communication entity than the application used before.
Recommendations to others considering the product:
I recommend this application as an easy-to-use communication platform.
Very good, very useful for daily tasks
What do you like best about the product?
I can listen to what people say on meetings/calls, which helps me check people's technical skills and soft skills. Also, it helps me provide pointers and praises for each specific scenario.
What do you dislike about the product?
What I dislike about it is that there is no 2FA set in place when you are trying to log in.
There is nothing else that I dislike about it besides the above sentence.
There is nothing else that I dislike about it besides the above sentence.
What problems is the product solving and how is that benefiting you?
It helps me find out what can be improved on each meeting that our hires have with the customers.
Based on the above, this aids me in providing pointers on what should've been done better. on the meeting and also, it helps me provide praises for whoever deserves it.
Based on the above, this aids me in providing pointers on what should've been done better. on the meeting and also, it helps me provide praises for whoever deserves it.
I use it everyday at work
What do you like best about the product?
It's very easy to use, provides all the necessary functions I need for my daily tasks.
What do you dislike about the product?
Sometimes it bugs out
Also it does not offer any kind of popup when your session expires and you need to log back in
Also it does not offer any kind of popup when your session expires and you need to log back in
What problems is the product solving and how is that benefiting you?
We use it to take incoming calls each day and it is integrated with RingCentral for phone calls.
Pretty good experience so far, been using the service at work on a day to day basis.
What do you like best about the product?
This is the most helpful tool in making outbound calls and receiving inbound calls during work hours, it's working like a charm and never failed me at work. Top app.
What do you dislike about the product?
The fact that sometimes the quality of the call is very low, but I think it depends on the internet connection one has as well as the headset/microphone connected.
What problems is the product solving and how is that benefiting you?
Since I work in a customer support environment, it's been the to go tool when you want to call customers and assist them on their day to day issues with the product.
Recommendations to others considering the product:
To use it with an open heart.
Great product with no bugs found in 2 years
What do you like best about the product?
The product is integrated as a widget with RingCentral, which we use to transfer calls or to get the ones from our customers. I've never had any issues with it.
What do you dislike about the product?
As previously mentioned, I've never had any issues with it and the product works fine.
What problems is the product solving and how is that benefiting you?
It is used at our company to transfer calls to RingCentral and to get the necessary CSATs for our management team to review.
Recenzie CXone -Cel mai bun produs
What do you like best about the product?
This product is easy tot use and I do nota get poate in the menus.We resolved the slow respinse with CXone.
What do you dislike about the product?
The suport response time is a bit slow but eventually they get the job done.
What problems is the product solving and how is that benefiting you?
With CXone we resolved the respinse time Isaura and the advantage ia that we cam get all the reports needed in tine.The old platforma was slow and buggy.
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