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NICE CXone

NICE | 1

Reviews from AWS Marketplace

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External reviews

1,589 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Accounting

Way better than avaya

  • July 14, 2021
  • Review verified by G2

What do you like best about the product?
CLients can hear me better and more control Everything works great so far no complaints at all
What do you dislike about the product?
I don't dislike anything so far. Everything works great so far no complaints at all
What problems is the product solving and how is that benefiting you?
more control on transfers and clients can hear me better. better connection
Recommendations to others considering the product:
it's great to use easy and simple and way better than avaya Everything works great so far no complaints at all

    Jeyson R.

NICE CXone is a solid tool for your organization

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
What I liked the most about the NICE CXone is how well it is done, the variety of tools it offers to be able to perform well in your organization.
What do you dislike about the product?
We have encountered some inconveniences when you open the MAX, sometimes the calls we receive fall into refused or directly drops, this happens sporadically and there is no way of knowing which call will be the next to fall, fortunately, customers return to call and we can provide help.
What problems is the product solving and how is that benefiting you?
It is very practical, as I said before, you have many options to be able to handle the contacts at your whim, you decide how to do it and that transforms into good customer service and customer satisfaction.
Recommendations to others considering the product:
If you are thinking of purchasing BPO software for your industry, please try this, you won't regret it at all.

    Gilvan F.

I practice using.

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
Gosto da praticidade que o sistema tem para fazer o login. Mas acredito que tem algo a ser melhorado.
What do you dislike about the product?
I don't really like the part of having to click the plus sign to call.
What problems is the product solving and how is that benefiting you?
It should have a small window where you can put the phone number to make calls, it would be much more practical and easier for operators.
Recommendations to others considering the product:
Sim, recomendaria para outras pessoas.

    Consumer Services

I am satisfied with the service

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
I like how clear the calls come through. There are many auxilary options. The ring is very loud. I like being able to see my stats and how many calls I have taken for the day.
What do you dislike about the product?
I wouldn't say I like how there are few ring options. Sometimes when a call comes through it goes straight to refused after one ring unless it is in front of everything else on my screen. Sometimes the app crashes and that can be very frustrating but it doesn't happen as often as others I have used. Statistics erase each time you log out so if you are counting how many calls came in and the app crashes, it starts back over.
What problems is the product solving and how is that benefiting you?
Problem solving is not necessary. The benefits are the ability to answer incoming calls and seeing stats throughout the day to know what to expect and what's been completed. The different aux options help my employer to know where I am during my shift whether I am at lunch, on break, or taking calls. I wish there was a way to see my all time stats instead of it disappearing every time I login.

    Rafael G.

Excellent Software to VoIP

  • July 12, 2021
  • Review verified by G2

What do you like best about the product?
Ease of use, User-friendly interface and arious device options to use.
What do you dislike about the product?
Sometimes the application exhibits excessive instability even with stable internet connection.
What problems is the product solving and how is that benefiting you?
I work at the Service Desk and provide first-class service to a company's end users.

    Hospital & Health Care

Really great platform for at home users

  • July 12, 2021
  • Review verified by G2

What do you like best about the product?
I like how easy the system is for those who are just starting out with new careers after Covid-19. It did not take me long at all to learn how to use NICE XONE.
What do you dislike about the product?
I don't have any complaints about this product right now.
What problems is the product solving and how is that benefiting you?
I recently found out I can schedule outbound calls for the day which I find incredibly helpful.

    Government Administration

This application is amazing. Very easy to use, and the call quality is very good.

  • July 11, 2021
  • Review verified by G2

What do you like best about the product?
I like the look of the application and the quality of the application. The sound quality is very good, and also the feel.
What do you dislike about the product?
Currently I am not disliking anything about the application, I love everything about the application.
What problems is the product solving and how is that benefiting you?
It is allowing me to make and receive phone calls. The phone calls are good quality that is one benefit i realized.
Recommendations to others considering the product:
I would say have a great internet connection. Also have a good mic and headphones.

    gabriel s.

Cxone the best software.

  • July 10, 2021
  • Review verified by G2

What do you like best about the product?
Consistent and clean software, the way things work, makes my work easier.

And they also have a good support team when the site appears to be offline or with some server trouble.

The site is fast that make all the other things good. Better software ever.
What do you dislike about the product?
nothing

It's an excellent software with a good dev team.

I don't know if i have anything bad to say about that, i use this program for 3 years by now and i can count in one hand how many times i got trouble with it.
What problems is the product solving and how is that benefiting you?
I have a lot of phone meetings with our clients, and with that software, it's easy to talk with them with a friendly and clean voice channel

People call me all the time to solve problems where i work. So i need a good communication with them and with nice i can do that without trouble
Clean voice channel make everything smooth with my clients.
Recommendations to others considering the product:
Go for it; believe me, it's excellent software and, better than that, has excellent support to help with any question.

When we talk about functions like that, I think Cx one is the best one.

You guys will not regret work with this software.

    Insurance

Powerful System With Room To Grow

  • July 09, 2021
  • Review verified by G2

What do you like best about the product?
NICE consolidates multiple apps into one and give robust data insights to all levels of users. The interface is attractive and contains some nice bonus features, like a network montior for example. The NIC team has been responsive and helpful when it comes to addressing issues that have come up during user acceptance testing. The impression from pilot testing was also very positive, making adoption much easier to realize.
What do you dislike about the product?
NICE could improve the controls for handling multiple calls. Having to park a call, and change an agent status to toggle between multiple calls seems slightly behind the industry in terms of intuitivenss. I think for call controls there should never be two buttons performing the same function.
What problems is the product solving and how is that benefiting you?
We're using NICE CXone as our first cloud-based telephony solution. The visibility we can provide leaders is incredible and better supports a self-service data model.
Recommendations to others considering the product:
Be extremely rigorous in defining your acceptance criteria and in your user acceptance testing phase.

    Apparel & Fashion

Efficient workflow

  • July 09, 2021
  • Review verified by G2

What do you like best about the product?
The automatic processes, everything makes sense. You do not need to look within action buttons for actions buttons
What do you dislike about the product?
That the page might look busy for the same reason as above
What problems is the product solving and how is that benefiting you?
It has a modern layout for customer service agents, makes finding information the client needs faster and thus solving issues faster
Recommendations to others considering the product:
Worth the investment for your business

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