NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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i have issues sometimes with this system with logging me out when it only has been a short duration.
What do you like best about the product?
i like it is easy login, and then navigating the system makes it easy to understand. The tool I use is the MAX integrated software to connect my calls with consumers and peers.
What do you dislike about the product?
The only thing i could say about this system is that i dislike when the site stalls and will log me out when only a short amount of duration has passed before it asks me to re login in.
What problems is the product solving and how is that benefiting you?
The problem i am solving with NICE CXone is that i am able to integrate my phones to be able to speak with customers, and benefit is that the call is loud and stays connected.
Great company and awesome deals
What do you like best about the product?
The company provides its customers with recommendations. The company has provided radiology that better understands the call log in contact. The radiology can tell how many calls are made by our team, and separately, it provides the calls on hold and the missed ones. The company provides a work productivity log on every organization's information. Also, the setup for the learning is very good since it is easy, and there is no issue with the transitions. After a few days, the company's team members were able to train each other. The company provides the customers’ ability to interact in digital conversations and prefers brands that provide full-time support in the best way, faster, and with reduced effort.
What do you dislike about the product?
There is a serious problem with the application since it only works well with chrome. It might seem like it is not a big issue, but customers who use old laptops that do not come with chrome have to do something extra to have the application in their devices. The other challenge is clearing cookies when one longs in through chrome which is a chore.
What problems is the product solving and how is that benefiting you?
We have solved the overcrowded office with the company, and now workers are working remotely since some staff has been sent home- working remotely. Today the team loves the company's simplicity since it is convenient to work from home. The application solves the problem of overcrowding. It prevents the company from having overcrowded offices thus saving the employees' lives in this era of covid-19. It helps firms to remain compliant with MOH guidelines; maintaining social distance to avoid spreading coronavirus.
Recommendations to others considering the product:
Set Google Chrome as the default browser to avoid any possible issues.
Nice is used on a daily basis so my insights will provide value
What do you like best about the product?
The visibility of being able to see users in real-time.
What do you dislike about the product?
It's notifications are restricted and a call centre would benefit from using this.
What problems is the product solving and how is that benefiting you?
When you click on a user you are able to see a breakdown of there statuses for that day. Enabling you to manage behaviours better.
Recommendations to others considering the product:
Build a personal dashboard, it really does help manage teams better.
Easy to Use and Accesible
What do you like best about the product?
The NICE system is very user-friendly and not difficult to get a grasp of. I enjoyed utilizing the system while at my workplace. I think that it offers great features when needing to get into contact with our patients.
What do you dislike about the product?
I am not sure. I don't have anything negative to say towards NICE; there wasn't anything in particular that occurred.
What problems is the product solving and how is that benefiting you?
I am being able to be connected to patients and other representatives to make appointments etc.
Recommendations to others considering the product:
N/A
Nothing to complain about
What do you like best about the product?
the noise choies they give you when a customer hangs up or when you start dialing a call. They're very helpful. Although i've never used another system. It's useful
What do you dislike about the product?
I do not like the fact that we are not able to put our customers on hold while we are getting another call. It isn't helpful at all. I also do not like how often I have to log back in.
What problems is the product solving and how is that benefiting you?
You must be connected to a very good wifi for your customer to hear you clearly. Sometimes when i am connected to outsourced WIFI i am not able to use my microphone
My experience has been average thus far.
What do you like best about the product?
The supervisor system. I like how I can kick people off of the board if need be. I like being able to see an overall summary of statistics. So far, this is the only system I have used like this so I cannot compare it to any competitors.
What do you dislike about the product?
Max and softphone mess up often. The troubleshooting steps I have found online are rather vague. It would be nice to have a 24/7 support chat on your website. Other than that every thing works fine.
What problems is the product solving and how is that benefiting you?
We are able to connect with callers easily, given there are no issues with max. The voicemail process is a breeze. I like the fact that I as a supervisor can send out alerts via max.
The Future In Dialer Software
What do you like best about the product?
User-friendly no matter interface is easy to use anywhere. The log-in facilities are so simple that you can start making calls almost right away. It is beneficial in the schedule setup as well.
What do you dislike about the product?
I have difficulties contacting the support department when I have a system issue, like The system getting stuck. For the most part, with this system, everything works great.
What problems is the product solving and how is that benefiting you?
Calls are transferred smoother, whether it is to co-workers or different departments, by checking the availability. Call quality is crystal clear on all calls making it easier to understand.
Recommendations to others considering the product:
When using the software in a company environment, there are many options to pick and choose the most important calls to the business.
Very nice platform to use for work. Very detailed.
What do you like best about the product?
That it is web based and easy to use. The text aspect is very helpful as well as it allows us to reach our clients in a different way than most companies which is an added plus.
What do you dislike about the product?
The agent leg can be frustrating at times, but it could be many variables that fall in line with it not wanting to connect regardless of whether it is a headset issue or the system is down.
What problems is the product solving and how is that benefiting you?
We are solving a great number of problems though it does vary by our clients. Having this resource is very helpful to allow us to reach those outside of a retail building.
Works Somewhat Efficiently but Has Many Bugs
What do you like best about the product?
I like that evaluations are easy to review. I also like that call quality tends to be very high. I also like how easy it is to make outbound calls and to take incoming ones.
What do you dislike about the product?
I dislike how often the program crashes and I have to restart or log out and back in. I don't think this program is able to handle the volume of its clients sometimes.
What problems is the product solving and how is that benefiting you?
I have not noticed any problems that I'm able to solve using Nice CXone. We use it to take and make calls - all of my problem solving occurs in other systems.
Recommendations to others considering the product:
Restart and log out/in if you are having trouble. I have to do it often, which is no fun, but it works.
Nice product review
What do you like best about the product?
I like the timecard report. This way, I cut costs and use nice as a timecard to log in when users log in and out.I use the dashboard and the reports daily to track employee activity.
What do you dislike about the product?
The widget sometimes doesn't show the available users but this can be resolve by closing the page and re open but it is not something that bothers me that much .
What problems is the product solving and how is that benefiting you?
With CXone we are solving all past callcenter software issues. The benefit is a stable paltform for contactcenter and employee tracking. Timecards and reports all in one vs other tools wich have separate products for each function.
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