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A great ancillary product for making and receiving phone calls for medical sales purposes.
What do you like best about the product?
Easy to use format with tags for metrics
What do you dislike about the product?
Inability to have personal line assigned
What problems is the product solving and how is that benefiting you?
Making patient calls to facilitate the sales process, along with taking payments or sharing other PHI on a HIPAA-compliant and secure recorded line. Although not directly integrated with our proprietary CRM software, it does allow the quality department to review our calls to ensure we are meeting privacy standards along with delivering an excellent customer service experience
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A solid program and User Friendly
What do you like best about the product?
The compact and efficient look. It doesn't take up too much screen space. I had no issues learning the program. There is no lock out feature as far as I am aware.
What do you dislike about the product?
There is no ability to assign shortcuts to the keyboard. I would like the ability to answer a call, mute, hold with some keyboard button presses. This would increase ease of access and improve efficiency even further.
What problems is the product solving and how is that benefiting you?
I am assisting with unemployment information calls. The number one benefit is that I don't need to use a phone at all.
Recommendations to others considering the product:
It blows the competition away with simple, compact, and easy-to-use controls.
Could be better
What do you like best about the product?
The list of history and availability to replay recorded calls is helpful when verifying details of past calls.
What do you dislike about the product?
For every call outbound, I need to select the drop-down of OUTBOUND call or RECORD greeting. You should be able to set the default of the OUTBOUND call, so it does not need to be chosen on each outbound call.
What problems is the product solving and how is that benefiting you?
I like the incoming number listed; it helps to identify the caller quickly in our system
It meets a lot of our needs
What do you like best about the product?
Very easy to disposition and transfer calls!
What do you dislike about the product?
It is hard to route incoming calls to specific lines without being in available status.
What problems is the product solving and how is that benefiting you?
Streamlining calls within the agency and across different departments.
Easy to work with!
What do you like best about the product?
I like that I can see all the ques and how each que is labeled. It's user friendly as well.
What do you dislike about the product?
Nothing really. It has the Help to help you understand.
What problems is the product solving and how is that benefiting you?
I don't like being timed out after awhile is all.
Recommendations to others considering the product:
It's all in one...meetings through Ring Central and video calls as well as stats for call que and much more.
Review
What do you like best about the product?
It is incredibly easy to use and efficient.
What do you dislike about the product?
The only issue I would say is the system issues every now and then.
What problems is the product solving and how is that benefiting you?
I am answering calls, chats, and sending emails.
Recommendations to others considering the product:
Familiarize yourself with all the funcitons and you'll have an easy time using it.
Very intuitive and easy to use
What do you like best about the product?
The user interface is nice. I also like the ability to customize the reports.
What do you dislike about the product?
The adherence on the RTA portion of intraday management.
What problems is the product solving and how is that benefiting you?
The ability to have the right number agents at the right time to answer our sales calls
User friendly and responsive app
What do you like best about the product?
Simple UI and minimalistic design, quite responsive
What do you dislike about the product?
Sometimes the break counter will start from 1 min instead of 0min.
What problems is the product solving and how is that benefiting you?
VOIP communication and quality of calls, transferability of calls.
Recommendations to others considering the product:
Very easy and responsive
NICE CXone was awesome. We used this application on our daily job!
What do you like best about the product?
From what i have experienced was the it was good. We used this application every day 5 days in a week. As a Quality Assurance Anaylst, this application helped us a lot. We used this to monitor calls, listen calls to our engineers, even if was a callback callback call. Inbound or outbound callls. Supervisors can also monitor the calls if it is queue or not. They can monitor and managed the queue. the best thing to have access it was when you have a supervisor access where in you can monitor calls for an engineer, even if it was a few months ago or we can also listen to a live calls while engineer talking to a colleague. So far this is the only application that we used in our LOB. We don't use other applications aside from the NICE incontct. my colleague's was also happy for using this application. We encourage you guys to use NICE Cxone in your business. so far so good as a new user of CXone. its the best application so far.
What do you dislike about the product?
I don't see any downside on this application. it really helped us a lot when doing our daily tasked. When listening to recorded calls for the engineers. I don't see any issues with NiCE Cxone. We were able to complete our task on time by using this application NICE CXone. All the necessary information was there, and it was really helpful. I've been using this application for more that two years. so it was a big help for us. The only challenge that we encounter was since all of our engineers are working from home, sometimes they report to us that they are having issues listening to the colleague using the nice Incontact. Not sure if that was through the connection of the colleague(caller) or on the engineer's side. But overall, it was a good application. it delivers a good satisfactory to our clients.
What problems is the product solving and how is that benefiting you?
This application helped us to be connected to our colleagues (Callers). Since we are working on an ITO Helpdesk Company, it brings us joy when delivering our job correctly. As Quality Assurance Analysts, we can listen to the calls even if that was recorded. We can also listen to live calls. Most of our calls related to password reset, unlock account, more on the troubleshooting, so it really helps us to get in touch with a colleague regards on the issue, unlike when they are being contacted using Teams or Skype, Nice Incontact was able to solve our problem when dealing with the callers.
Recommendations to others considering the product:
We recommend using NICE CXone. There is a lot of options that we can use on this application. We can listen to live calls, recorded calls, monitor queues. It was a big help to our business. We highly recommend this. Been using this application for more that 2 years and all of us using this application. Support, Supervisor and Engineers.
nice to everyone
What do you like best about the product?
In the practicality that it has for us employees
What do you dislike about the product?
Does not like the designer, very simple, could have something more sophisticated.
What problems is the product solving and how is that benefiting you?
NICE facilitated direct customer service and is much more practical to handle
Recommendations to others considering the product:
I recommend the product, because of its ease of use, it is very safe and easy to handle
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