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The tool is very good and meets expectations
What do you like best about the product?
The tool is very good and meets our service needs, the layout is very easy to understand, easy to interact with and ends up being very intuitive. Calls are clear, with good audio and show us the identification on each call and the number to return in case the call drops, which is very good because sometimes we lose contact due to location or some other difficulty. We can also transfer calls to another agent if needed without any problem, which helps a lot. It is also possible to listen to calls made to correct any error in the service. The display is intuitive, very easy to use. The chat is also intuitive and easy to use, save and end conversations, being possible to copy, save and identify each conversation with what is requested, hardly. The tool rarely stops working, but when it does, we can usually get back to the service easily and quickly with the help of the support service, which is very agile and always gives us feedback, managing to solve our difficulties. The tool is very good in many ways, particularly I have no complaints, I think the notification bar could be different, because sometimes it doesn't appear on the screen and sometimes we miss some messages or there is a delay in the service.
What do you dislike about the product?
I believe the way to receive notifications. I don't see any disadvantages in using the NICE CXone, since the tool was implemented there were many benefits in the demands, both in calls and in chat support.
What problems is the product solving and how is that benefiting you?
I manage perfectly according to demands, after the implementation of the tool, there were improvements in answering and connecting calls. Chat service also got better, both for accepting and chatting, saving and terminating. Lost connection issues, lost chats have been fixed.
Recommendations to others considering the product:
The tool is very good and meets expectations
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Easy platform to manage
What do you like best about the product?
I like the most because the first I tried it the dialer was easy to learn how to use it
What do you dislike about the product?
The user interface looks outdated, new a new update a modern look
What problems is the product solving and how is that benefiting you?
creating users to work from home is easy to to be used at home has all features that a remote job needs
Very Useful Software
What do you like best about the product?
Nice CXone is convenient. We open it separately from our virtual desktop, so it is easy to access and always available on our screen.
What do you dislike about the product?
There really isn't anything that I dislike about Nice CXone.
What problems is the product solving and how is that benefiting you?
As I mentioned previously, we no longer have to log into the virtual desktop to get to our softphones. It's very easy to access and always available.
Recommendations to others considering the product:
Nice CXone is a very useful software with many functionalities and it makes things MUCH easier and does so much more than what we were using before!
This is very best tool with minimal configuration.
What do you like best about the product?
Inbound ,Outbound calls, Field Mappings on multiple objects
What do you dislike about the product?
All are helpful. They need to guide us more with the documentation to configure in salesforce
What problems is the product solving and how is that benefiting you?
We do have referrals to the salesforce most of the calls with patients and referrals in health cloud applications are operated.
The general experience is good.
What do you like best about the product?
It is easy to use as it does not requires installation
What do you dislike about the product?
the giagnose interface mustbe improved, also a way to generate logs to best troubleshoot issues, like poor connection, dropping calls.
What problems is the product solving and how is that benefiting you?
We have improved the telecom system, also eliminated phisical devices.
Practical and Robust
What do you like best about the product?
I have great experiences using NICE CXone, it is completely intuitive and allows me to use it on various devices without the need to install any additional application, just using it directly in the browser.
What do you dislike about the product?
Some USB devices generate more audio delay than standard P2 audio devices.
What problems is the product solving and how is that benefiting you?
I can generate reports that allow me to adjust the team to achieve project metrics quickly and practically.
Recommendations to others considering the product:
It's really worth using the NICE CXone, it's a tool that has everything you'll need to manage a contact center.
It make sense
What do you like best about the product?
Efficacy, costomer support, live chat...
What do you dislike about the product?
some times slow to respond, not responsive
What problems is the product solving and how is that benefiting you?
connecting with customers
works very well and helps with all my needs on this
What do you like best about the product?
the overall experience and easy using it
What do you dislike about the product?
nothing its great and works very well love it i love how it works for me and helps out with over all experience
What problems is the product solving and how is that benefiting you?
helping with my overall stats on my career and works on my call performance i would recommand to any one to use this
Recommendations to others considering the product:
i think anyone who uses this should love the over all company on what there doing and too see for your self how good it works
Best System of the Call
What do you like best about the product?
It is excellent for communicating within the company and outside the company.
With NICE, I don't need to keep putting card numbers before making a call, and I wouldn't say I like having to put +55 in front of every number in every call.
It is effortless to use with labels on buttons and where they are needed. The audio is unmistakable and well heard. I have never had an issue with crashing or running slow.
In general, it is beneficial for our job performance.
With NICE, I don't need to keep putting card numbers before making a call, and I wouldn't say I like having to put +55 in front of every number in every call.
It is effortless to use with labels on buttons and where they are needed. The audio is unmistakable and well heard. I have never had an issue with crashing or running slow.
In general, it is beneficial for our job performance.
What do you dislike about the product?
However, I feel it needs more features such as a mobile-first design. [In my experience] If you try to log into a mobile device it the user interface is not pretty at all and impossible to work with.
I feel it gets the job done, but it isn't perfect. There is room for improvement. I would like to see more than just the last two calls quickly.
I feel it gets the job done, but it isn't perfect. There is room for improvement. I would like to see more than just the last two calls quickly.
What problems is the product solving and how is that benefiting you?
When Max freezes and won't run, it's hard to submit a feedback form.
I wish there were a way to submit the feedback form about tech issues from the call history report since we know exactly which call had a tech issue.
I think it is necessary to put a mute button before starting a call.
The tool helps in all activities proposed in my company, it's good, but it could improve.
I wish there were a way to submit the feedback form about tech issues from the call history report since we know exactly which call had a tech issue.
I think it is necessary to put a mute button before starting a call.
The tool helps in all activities proposed in my company, it's good, but it could improve.
Recommendations to others considering the product:
The tool helps in all activities proposed in my company, it's good, but it could improve.
I think it is necessary to put a mute button before starting a call.
It is suitable for companies of all sizes. NICE CXone is more suitable for medium, large, and giant associations, as it allows use by many people at the same time and very quickly, but maybe not so recommended for small essential that another option can present because it is not so much demand of links.
I think it is necessary to put a mute button before starting a call.
It is suitable for companies of all sizes. NICE CXone is more suitable for medium, large, and giant associations, as it allows use by many people at the same time and very quickly, but maybe not so recommended for small essential that another option can present because it is not so much demand of links.
The best!
What do you like best about the product?
I LOVE that I can actually see my performance at any time! This program offers so many incredible and useful tools that are easy to view/manage
What do you dislike about the product?
Nothing at all! The program is PERFECT and I am grateful that the company has selected this specific program that makes every day easier for all customer service representatives
What problems is the product solving and how is that benefiting you?
I havent encountered any problems with NICE CXone since I started using it. However, there have been a few colleagues who've had issues when transferring calls but we are still not sure whats the root of that specific issue
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