NICE CXone Mpower
NICEExternal reviews
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I wish I could see a week at a time on one page.
What do you like best about the product?
I like to see the time bar to show where I am at in my daily schedule.
What do you dislike about the product?
I can only see one day at a time. I wish I could see a week or a month at a time.
What problems is the product solving and how is that benefiting you?
It keeps me up to date with my work schedule and breaks and lunches.
Not the best, not the worst
What do you like best about the product?
I like how we are able to track out team members' daily numbers with outbound, inbound, and availability time. It is also very nice with how we are able to control any out calls/commitments that need to be made. I wish the user interface were a bit more intuitive and easier to navigate, but it has everything you need so you are easily able to pull any sort of data you data when it does record it.
What do you dislike about the product?
I don't particularly appreciate how it can be confusing to navigate through inContact or how it will crash on us, and we lose all of our calls with customers while on the phone with them. If there were a better way that it would look nicer and be easier to find different applications and icons that you need, that would be great. It is also rough when you think that a call was recorded but it turns out it didn't, so to work around this we have to look in the back end of things to grab the phone call and save it and upload it to our company's online applications.
What problems is the product solving and how is that benefiting you?
Solving the problem with call volume and making sure we have a short call answer rate. We are able to realize who is holding back the team and pushing them forward. It makes it really great for coaching purposes as well since we are able to track how long they are spending these times and we can coach them on poor performance or making sure that they are hitting their own goal.
Recommendations to others considering the product:
It definitely works the way you would expect it to, but I am not the one who made the financial decision about using this software, so I am not sure of the pricing for it. It works but I don't know if it's the best out there.
My Experience using NICE CXone in call center using Auto Dial
What do you like best about the product?
That is fairly easy to navigate and it is very simple design.. I would like to see more features available to more advanced users
What do you dislike about the product?
The pop ups of customers contact infor pops up on all the dial calls. Then some of the features and options in the software are complicated and could be made simpler
What problems is the product solving and how is that benefiting you?
The soluton that NICE CXone gives the agents the information of customers they are calling at their finger tips.. No searching around for it you have all the information on the custers always at your finger tips
cxone is fine but a little hard to find my emails
What do you like best about the product?
fast and easy to make and receive calls but too much clicking around for some things
What do you dislike about the product?
too much clicking around to find or see other people and how many other people there are to take calls
What problems is the product solving and how is that benefiting you?
answering calls and helping customers
A very smooth and accurate application
What do you like best about the product?
The details it provides me with, especially in the areas I need details.
What do you dislike about the product?
I think it would be nice to see a better outgoing call process.
What problems is the product solving and how is that benefiting you?
I am finding that Nice is making it s smoother process to assist my clients with all there requests.
Excellent phone system
What do you like best about the product?
I am using the phone system to track my phone performance and producing numbers for my employers.
What do you dislike about the product?
Before the softphone feature, CXone would not connect with every agent.
What problems is the product solving and how is that benefiting you?
Multiple benefits to having CXone. Implementing the phone script to communicate effectively with our customers for an efficient process has been ideal.
NICE is nice to use!
What do you like best about the product?
I like using the VCC in NICE. I like best how quickly it works and responds.
What do you dislike about the product?
Sometimes there are errors, but are usually fixed quickly
What problems is the product solving and how is that benefiting you?
Billing and Payments, benefits are having multiple tabs open
NICE is reliable than traditional phone services and best of all its very descriptive.
What do you like best about the product?
the deatil of what can an agent do with the call.
What do you dislike about the product?
The signal sometimes going away and multiple sign in and outs to get the calls
What problems is the product solving and how is that benefiting you?
The problem where multiple windows opened will cause in-contact to crash.
Recommendations to others considering the product:
Definitely recommend
Great Experience
What do you like best about the product?
Nice is very helpful. i search for Agents status in less than 1 second i also love the fact that i can plot and overtime for the Agent and Agent are able to see if they are approved
What do you dislike about the product?
Agents are not able to swap their own days or nightshift. i also cant plot their Overtime for night shift team for same-day i have to send an email for that
What problems is the product solving and how is that benefiting you?
save unauthorized aux
Recommendations to others considering the product:
Night shift should be able to plot their own Overtime without any issues
Ever since I worked with NICE CXone it's been great, I would definitely recommend it!
What do you like best about the product?
The great communication you get with other people, as well as the great audio quality that it has, I use it for work and it's great, I worked with other apps but they don't compare to this one
What do you dislike about the product?
There is nothing I dislike about this product, it has always worked perfectly fine for me, I would not change anything about this, I'm very happy as far I don't have any complaints
What problems is the product solving and how is that benefiting you?
I deal with a lot of customer service issues, I'm benefiting financially with this product, I'm more productive than ever, my business performance has incresead
Recommendations to others considering the product:
I 100% recommend NICECXone
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