NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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i have very clear calls and good experience with nice one .
What do you like best about the product?
the clear calls also them timer everything seems to stay up to date
What do you dislike about the product?
when my in contact freeze up out of no were in the middle of a call
What problems is the product solving and how is that benefiting you?
the problems i am solving are the clients that calls in with a numerous amount of issues and i get to help hem have a sence of relief
Recommendations to others considering the product:
yes
I FEEL IT'S A GREAT TOOL FOR TIME KEEPING
What do you like best about the product?
The time tracking for logins is a good tool to keep track of breaks and lunches
What do you dislike about the product?
I do not like that the system logs you out if your disposition is not changed.
What problems is the product solving and how is that benefiting you?
It helps with being held accountable for your time keeping
great
What do you like best about the product?
access phone, usage time per call, create time control
What do you dislike about the product?
The solution enhances the performance of personal skills that are difficult to train,
What problems is the product solving and how is that benefiting you?
allow companies to add custom applications, such as digital channels,
Recommendations to others considering the product:
You can remove the notification sound through the settings.
Best dialer software to use
What do you like best about the product?
Livevox is very user friendly. All campaigns are easily accessible and easy to navigate.
What do you dislike about the product?
I have no dislikes with using Livevox software. Everything works correctly and as expected.
What problems is the product solving and how is that benefiting you?
Livevox gives me the capability to run extensive reports with the various campaigns and services we use daily. Since using Livevox, my performance has increased.
Livevox is a great product with multiple options on managing my call center effectively.
What do you like best about the product?
Multiple options from call delivery, to QA, to workforce management tools all within one application
What do you dislike about the product?
Some data points are not available until next day
What problems is the product solving and how is that benefiting you?
Unlimited line capacity and driving customer experience
User friendly
What do you like best about the product?
I really like that InContact is so user-friendly. And, the layout is very nice - plus you can customize your dashboard the way you want it. I also like how you can pull up specific detail on each employee, based on their daily status changes they've made, throughout the day.
What do you dislike about the product?
The skilling of customer care advocates is a little tricky.
What problems is the product solving and how is that benefiting you?
We are able to access metrics very easily with inContact.
Recommendations to others considering the product:
Very user friendly and the layout is customizable and easy to format.
Works great for our monitoring and reporting needs
What do you like best about the product?
I love how simple the dashboards are to read and interpret. We love the graphs and visual representations of calls holding in our queue. I also love how we can make multiple dashboards for multiple departments. It helps to keep everyone in line and aware of where they and others stand. That also helps to promote healthy competition.
What do you dislike about the product?
Would like the reports to be easier to access. It was a little hard at first to understand how to pull calls. I still find myself copying and pasting the number I am searching for in all fields until the call appears. I would like a more in-depth tutorial when first getting this product on the benefits and processes for pulling reports. This would be great for future users.
What problems is the product solving and how is that benefiting you?
We are solving how to keep our team motivated and connected to where we are for the day. We are able to address our call abandonment and run reports that can help us recognize trends in call volume on an hourly basis. This helps us to ensure we are properly staffed and helps us to anticipate what days will be busier throughout the year. We have been able to improve our coverage and even start small friendly competitions based on the information we are able to extract, Also the ability to pull calls helps us to improve our customer service and monitor our employees to ensure every customer is being addressed and helped in an efficient and friendly manner. This ability has helped us to be able to do call Q&A. It is over all a great product.
collections integration using nice incontact
What do you like best about the product?
UI allows me to schedule calls within the day so we can prioritize accounts that are in the collection. we can also receive incoming calls for any inquiries.
What do you dislike about the product?
the time stamp are not in sync with my pc at times
What problems is the product solving and how is that benefiting you?
ease in reaching out to our customers and getting these calls scheduled throughout the day.
Recommendations to others considering the product:
integration with SAP and existing CRM is highly recommended
Easy to Use but Challenging to Implement
What do you like best about the product?
The call analytics, the reporting, and the screen record are amazing.
What do you dislike about the product?
the call connection can be tricky (dropped calls)
What problems is the product solving and how is that benefiting you?
QA quality has improved as we can now see what team members are doing when assisting callers. In some cases, they proved what we knew to be true before go live with this product, and in other cases, we learned exactly why team members were struggling to provide good service.
cool just wish I had a contact list to know where to transfer to but I guess thats not a nice prolem
What do you like best about the product?
its easy to navigate, I would like a mobile app possibly for better connecting, because I would like the option to use the headset because of the ringer not playing out when the headset is connect, but that may be a smooth It fix
What do you dislike about the product?
nothing really did not have a real big issue
What problems is the product solving and how is that benefiting you?
none at the moment, its good because i can just typpe a nake and boom ill get that persone if they are online
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