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NICE XCone Review
What do you like best about the product?
I find that the calling and texting features are very smooth and has make working extremely easy for me.
What do you dislike about the product?
Sometimes incoming text messages will not show up, and I will have to log out and back in to fix the issue.
What problems is the product solving and how is that benefiting you?
For NICE CXone, I am solving the problem of not having to call hundreds of people individually from my phone. It is all online and I am able to call many people with ease. This has made my working experience much more enjoyable.
Recommendations to others considering the product:
I highly recommend this software to anyone who is looking for a great auto-dialer to connect them with clients.
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It works
What do you like best about the product?
Ability to manage phone calls on my computer.
What do you dislike about the product?
I don't particularly appreciate that when I miss a call, it says that I "rejected" a call.
What problems is the product solving and how is that benefiting you?
We now have the ability to transfer phone calls!! Yay.
Recommendations to others considering the product:
Suitable for small companies who need an easy-to-use phone system.
Very helpful and easy to use
What do you like best about the product?
Nice CXOne is easy to get into and use. Highly recommended
What do you dislike about the product?
UI could look a little bit more modern and pleasing to the eye
What problems is the product solving and how is that benefiting you?
Easy of calls going out to certain groups on the team in a round robin style
Great tool for Customer Service Reps!
What do you like best about the product?
Easy to use. Customizable ringtones. Access to agent reports. Access to queue numbers. Great and easy to use overall. Hardly any issues with the software. If there are issues, then they are easily troubleshot or resolved with IT. All tools are easily accessible as well.
What do you dislike about the product?
Sometimes the admins will block certain features from being customized by the user. Sometimes if I pull my headset a little bit too much and it disconnects, there is no way of me being able to reach out to the customer again even after I connect my headset back to the system. So that is one downside, the audio will fail altogether with no repair if any issue should arise mid-call.
What problems is the product solving and how is that benefiting you?
Using it to launch the phone and resolve customer issues. Very pleasantly surprised with the easy interface during and after calls. Disposition codes are self-explanatory and beneficial to include the comment box in case the correct disposition code is not available. I can also see my reports to see my stats and how many calls I am doing inbound and outbound as well as occupancy rates etc. This is helpful when i am doing a meeting with my supervisors so we can see areas that need improvement as well as areas that I am doing well in. The stats also allow for them to do agent rankings that are necessary for Maximus, the client, to determine how to go about specific requests with the agent. Overall, I think NICE CXone has plenty of helpful tools that allow for the facilitation of the user.
Recommendations to others considering the product:
Go for it! Honestly very easy to use.
simple and works
What do you like best about the product?
simple for using. multiple features. ties in well with other applications
What do you dislike about the product?
can be glitchy at times or encounter delays
What problems is the product solving and how is that benefiting you?
used currently for receiving user emails and call distribution
Customer Service management
What do you like best about the product?
Easy to Navigate, Support Staff is good, and you are constantly upgrading
What do you dislike about the product?
WFM Tool would be handy for forecasting calls and staffing, Analytics AI ( Advanced Version) is missing also need something to monitor emails and chats also we can have customize quality form
What problems is the product solving and how is that benefiting you?
My team takes calls for NAZ region; this tool helps them to make and receive calls and ensure all queries are answered
NICE FOR ALL
What do you like best about the product?
NICE HAS BEEN MUCH EASIER TO MONITORING THE QUEUE BECAUSE I WORK IN THE RECEPTION SERVICE AND MONITORING THE CUSTOMER WAITING IS EVEN BETTER TO BEAT OUR PRODUCTIVITY.
What do you dislike about the product?
JUST THE END CALL BUTTON, WHICH WE NEED TO CLICK TWICE AND IT IS CLOSE TO SILENCE, MANY OF TIMES THE CONNECTION IS STUCK.
What problems is the product solving and how is that benefiting you?
WELL, AS MY SERVICE IS RECEPTIVE, ONE OF THE OPTIONS I HAVE IS TO SILENCE THE CUSTOMER, CALL ANOTHER SECTOR TO ASK A QUESTION, OR EVEN TRANSFER OR CONFERENCE.
Recommendations to others considering the product:
NO DOUBT YOU WILL NOT REPENT, THE TOOL IN ADDITION TO BEING EASY TO UNDERSTAND MEETS ALL REQUIREMENTS FOR A GREAT SERVICE.
pretty easy to navigate
What do you like best about the product?
the clock for breaks and lunches show exactly how much time you have left
What do you dislike about the product?
needs to have a be right back option for agent staus
What problems is the product solving and how is that benefiting you?
dispositioning is helpful for reporting and analytics
Excellent Features-Buggy System
What do you like best about the product?
One thing that stands out about InContact is its ability to handle different avenues of contacts such as phone calls, as well as email, SMS, and IM contacts.
What do you dislike about the product?
While InContact gives you the ability to handle multiple types of contacts, the agent itself is quite unreliable, and the support offered is less than stellar.
What problems is the product solving and how is that benefiting you?
We've been fortunate to utilize the skills to maintain brand focus.
Segurança nas minhas interações.
What do you like best about the product?
Rediscagem disponível sempre que necessito.
What do you dislike about the product?
Quando não localiza ou informa que o tel informado não está correto, quando está.
What problems is the product solving and how is that benefiting you?
Contato telefônico com meus clientes. Como informei a ligação gravada pro meu trabalho é essencial.
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