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"NICE" is a nice change, and breath of fresh aiir.
What do you like best about the product?
I love how streamlined and user-friendly Nice is. Like ive mentioned before, Nice replaces a few different processes and system and uniquely jam packs them into 1 user friendly experience. Nice has cut down on a lot of time consuming processes that are now a thing of the past. Like the age old saying goes. "Time is money". The user interface is also very well implemented and simple for those of us who may not be as computer savvy as others
What do you dislike about the product?
So far, I haven't found anything in particular that I dislike about the Nice system. Besides this one minor issue that me and my team have came accross since we first started using the Nice sytem 1 week and a half ago. What we've noticed is that after a few hour of use, nice likes to long you out on it's own every so often. Other than that I really haven't experienced any issue with nice. Keep releasing regular updates and I can see my company using nice for years to come.
What problems is the product solving and how is that benefiting you?
Nice helps the company I work for streamline customer service solutions all in one place. Before, we had 2 or 3 different systems to do what Nice does in 1 complete system. Nice is also a really good way to make sure everyone included is engage and informed with what they are supposed to do at certain moment in any given day. The feature that allows you to set your status as availible or unavailible based on your current needs has proven to be very useful in my case, and I think it was a much needed addition to the Nice CXone sytem.
Recommendations to others considering the product:
Be prepared for a streamlined and simple experience that will take you and your team little to no time to get used to. You also should be able to replace a lot of old and outdated processes and systems that will in turn save your company a lot of money and time. For us NICE has been a breath of much needed fresh air for the majority of our company. A major part of our company deals directly with our customers via chat or direct phone calls. With that being said, we are able to put multiple streams of important information all in one place for everyone to easily see at any given point and time of the day.
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This system helps me operate and multi-task fast, securely and efficiently!
What do you like best about the product?
The user-friendly operation of max! It loads my information quickly.
What do you dislike about the product?
Sometimes it rolls over my calls before I can get an answer or ring on a current call.
What problems is the product solving and how is that benefiting you?
It relays my outreach information for providers.
Recommendations to others considering the product:
User-friendly system when needing a reliable sound system to communicate on
I highly recommend it, super easy to use and much more elaborate, top layout
What do you like best about the product?
the simplicity to make the calls and the speed, very god
What do you dislike about the product?
so far I haven't found any negative points that could compromise my work.
What problems is the product solving and how is that benefiting you?
the calls are easier to make and this is a benefit, and in fact, and the problem that most revolved was that I no longer need to use the card number to call, very god
Recommendations to others considering the product:
I recommend the NICE CXone: because it's the best system I've ever used, it's fast, easy and just practical top. wonderful
work from home set up
What do you like best about the product?
it is the ease of transitioning from hard phone to soft phone, working from home, it also tracks all the calls received, duration and incoming calls, for callback at any given time.
What do you dislike about the product?
managing incoming calls as i don't have a physical phone, it does not sync with reports, voice quality is dependent on internet connection.
What problems is the product solving and how is that benefiting you?
real time questions are answered, voicemail goes straight to my email. i can review call history from portal.
Recommendations to others considering the product:
interface is user friendly, needs familiarization and proper training to utilize all its features
Experiencia muito boa,
What do you like best about the product?
Ele tem muitas informações que nos auxilia no nosso dia a dia
What do you dislike about the product?
É uma ferramenta que contem muitas informações porém ele é um pouco lento , poderia melhorar nessa parte
What problems is the product solving and how is that benefiting you?
Gestão de pessoas com Login e logout , Nivel de serviço ,etc.
Recommendations to others considering the product:
Para realizar a gestão da equipe é muito boa.
Best Customer Service Tool
What do you like best about the product?
NICE CXone is best in many ways. The most liked option by me is an outbound call option, whenever you lose a caller you can call them back. CS companies who give you a bonus for customer satisfaction, with those companies this tool is really helpful and best.
What do you dislike about the product?
This tool according to me is fine, does not have any flaws, but still, sometimes it crashes and you have to restart everything to get it back on.
What problems is the product solving and how is that benefiting you?
Customer satisfaction is the best one right now. I am solving and making happy so many customers.
Recommendations to others considering the product:
The tool itself is really helpful and the option to answer calls not getting automatically connected is really helpful as sometimes you are not ready to take calls.
Excellent tool
What do you like best about the product?
What I like most about the tool are the control panels.
What do you dislike about the product?
I still haven't identified anything I don't like.
What problems is the product solving and how is that benefiting you?
I'm solving password reset problems, which are recurrent. In this way we can have the smallest impact on the issue of lack of access.
It's nice to have NICE.
What do you like best about the product?
The NICE application runs on a browser, so you don't need to install an app to use it.
What do you dislike about the product?
So far, so good. I do not see anything that I don't like on this application.
What problems is the product solving and how is that benefiting you?
We assist clients who's having issues with their banking applications.
Recommendations to others considering the product:
It is a user-friendly application, easy to use and navigate, even for beginners.
Easy to navigate, custom reports
What do you like best about the product?
Easy to navigate on the tool, I can create custom reports that are very useful, and I have a good visualization to indicators of the operation
What do you dislike about the product?
Sometimes calls are mute and connection is not stable
What problems is the product solving and how is that benefiting you?
Call center used to be unavailable and not it is in a lower frequency.
Recommendations to others considering the product:
Explore the tool that is very complete.
The website and the virtual dialer is very easy,it just needs a couple of clicks and you're in,ready
What do you like best about the product?
The usage and navigation through the website is easy, no any hard-to-handle. The auto dialer is a very fast and, useful and reliable tool.
I have not got any call that has been dropped, disconnected or any other issue about the connection, not any other problem getting access to the website, it remembers your username, email, password, in a few clicks you are already logged in, everything ready and all set to take the calls during your shift. You can change the status of your profile very fast, no confirmation needed, just click and go, you take your calls.
I have not got any call that has been dropped, disconnected or any other issue about the connection, not any other problem getting access to the website, it remembers your username, email, password, in a few clicks you are already logged in, everything ready and all set to take the calls during your shift. You can change the status of your profile very fast, no confirmation needed, just click and go, you take your calls.
What do you dislike about the product?
I can't change the color from the MAX, just that, the only little thing, that way the tool is a little customizable, you can be a little entertained with the website, trying to keep your mind off somme calls, and between calls you can let your mind go inside the colors, changing that setting or maybe any other ringtone, maybe some other people likess it loud, or not loud, but soft and more beepy incoming call tones.
What problems is the product solving and how is that benefiting you?
Sometimes I have to restart my computer, because Nice CXone doesn't recognize my headset, but is not daily, I have been using this tool for 3 weeks and it has just happened twice to me. Maybe for new people, or those that are not familiar with the virtual dialers, a tutorial, a little introduction can be good. That will be very helpful for more people.
Recommendations to others considering the product:
Taking calls is easy; no efforts
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