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Nice CX One review
What do you like best about the product?
I like that the system has numerous options to see prebuilt stats and one place to open the call tool for inbound and outbound calls.
What do you dislike about the product?
It closes randomly during the day. I can still see my softphone, but the site itself randomly closes daily and often.
What problems is the product solving and how is that benefiting you?
I've contacted my company's IT department and they've given multiple tips on how to solve the issues, but to no avail, it continually happens. The computer I'm using is a desktop that I purchased specifically for this job and it is connected via wireless and ethernet.
Recommendations to others considering the product:
It is a useful and ease of use product.
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User-friendly platform
What do you like best about the product?
NICE CXone is so very easy to use when we are receiving inbound calls and doing outbound calls.
Also, you can monitor the status of your colleagues.
I can quickly contact our customers even our colleagues on this platform.
Works really well and no problem at all.
Simple to use.
I will denfinitely recommend this to use when they want to start business.
I will keep using NICE CXone in my work.
I can quickly contact our customers even our colleagues on this platform.
I can quickly contact our customers even our colleagues on this platform.
I can quickly contact our customers even our colleagues on this platform. I can quickly contact our customers even our colleagues on this platform.
Also, you can monitor the status of your colleagues.
I can quickly contact our customers even our colleagues on this platform.
Works really well and no problem at all.
Simple to use.
I will denfinitely recommend this to use when they want to start business.
I will keep using NICE CXone in my work.
I can quickly contact our customers even our colleagues on this platform.
I can quickly contact our customers even our colleagues on this platform.
I can quickly contact our customers even our colleagues on this platform. I can quickly contact our customers even our colleagues on this platform.
What do you dislike about the product?
For me, there is no downside to this platform.
But sometimes for some reason it will be automatically log out or disconnected.
Aside from that, none. This platform is really good to use and recommended!
But sometimes for some reason it will be automatically log out or disconnected.
Aside from that, none. This platform is really good to use and recommended!
What problems is the product solving and how is that benefiting you?
Most of it technical problems of our customer.
I can quickly contact our customers even our colleagues on this platform.
Even I need help from my colleague, I can use this NICE CXone to contact them immediately.
I can easily use it on any computer because it is running on a web browser and also as long you have a good internet connection you can use this.
I can quickly contact our customers even our colleagues on this platform.
Even I need help from my colleague, I can use this NICE CXone to contact them immediately.
I can easily use it on any computer because it is running on a web browser and also as long you have a good internet connection you can use this.
Recommendations to others considering the product:
Using NICE CXOne is the one that will fit your needs doing business all over the world.
Very good. An excellent tool for assistance, organization and control.
What do you like best about the product?
Flexibility to work anywhere and the change of routine in the service.
It allowed me to work from home, making the service more flexible and avoiding conflicts;
The possibility of measuring care and service quality;
Get to check available agents for calls and transfers;
Track each agent's break time.
It allowed me to work from home, making the service more flexible and avoiding conflicts;
The possibility of measuring care and service quality;
Get to check available agents for calls and transfers;
Track each agent's break time.
What do you dislike about the product?
Sometimes I have had technical problems where the tool has flickered.
I did not identify in the tool the option to answer with the call mutated and unmute manually after the start.
The impossibility of choosing whether or not to receive a direct call, transferred by another agent without being assisted.
I did not identify in the tool the option to answer with the call mutated and unmute manually after the start.
The impossibility of choosing whether or not to receive a direct call, transferred by another agent without being assisted.
What problems is the product solving and how is that benefiting you?
I gained four hours out of my day, as I no longer had to travel to work in person.
Flexibility in transferring calls between my team and other people within the company.
The organization of breaks became more fluid and had less impact on distance service.
We were also able to better measure the number of services and their quality.
Flexibility in transferring calls between my team and other people within the company.
The organization of breaks became more fluid and had less impact on distance service.
We were also able to better measure the number of services and their quality.
Recommendations to others considering the product:
1. Always use the tool on the most up-to-date version of your browser;
2. Always consult the service queue;
3. Check availability of your co-workers to provide assistance and coordinate necessary breaks;
4. Whenever possible, after long periods of no service, perform a test for an available colleague and at a time without a queue to be sure of the connection;
5. Always click on connect agent - button that appears frequently below the tool's availability field;
6. Communicate frequently with your colleagues to find out which breaks are scheduled to avoid service lines and lose efficiency;
7. Always set the tool sounds to something that signals you properly for each new service;
8. Avoid direct transfers to another agent, performing in an assisted way whenever possible for the best customer experience - Avoiding the need for him to explain everything from the beginning;
9. update the tool with an F5 every hour;
10. check the computer's updates and settings, as the tool needs everything updated to work perfectly.
2. Always consult the service queue;
3. Check availability of your co-workers to provide assistance and coordinate necessary breaks;
4. Whenever possible, after long periods of no service, perform a test for an available colleague and at a time without a queue to be sure of the connection;
5. Always click on connect agent - button that appears frequently below the tool's availability field;
6. Communicate frequently with your colleagues to find out which breaks are scheduled to avoid service lines and lose efficiency;
7. Always set the tool sounds to something that signals you properly for each new service;
8. Avoid direct transfers to another agent, performing in an assisted way whenever possible for the best customer experience - Avoiding the need for him to explain everything from the beginning;
9. update the tool with an F5 every hour;
10. check the computer's updates and settings, as the tool needs everything updated to work perfectly.
The system is good, but it still has some shortcomings
What do you like best about the product?
1. The system is innovative and practical;
2. Great for working from home;
3. Be able to make outbound and inbound calls;
4. Be able to make transfers;
5. Schedule breaks;
6. Flexibility;
7. Being able to consult a break from co-workers;
8. Power programs breaks still in attendance;
2. Great for working from home;
3. Be able to make outbound and inbound calls;
4. Be able to make transfers;
5. Schedule breaks;
6. Flexibility;
7. Being able to consult a break from co-workers;
8. Power programs breaks still in attendance;
What do you dislike about the product?
1. Sometimes the right ones are punctured or silenced;
2. Problems with connection, even with internet working;
3. Sometimes the system crashes when returning from breaks;
4. Transfers from other assistants enter dumb, however the system is working pergetically;
5. Some calls have a 5 second delay, difficulty in contacting the customer;
6. The requirement to type +55 in all calls;
7. Not being able to set the caller ID with a default number, sometimes our customers receive the contact as "possible fraud";
2. Problems with connection, even with internet working;
3. Sometimes the system crashes when returning from breaks;
4. Transfers from other assistants enter dumb, however the system is working pergetically;
5. Some calls have a 5 second delay, difficulty in contacting the customer;
6. The requirement to type +55 in all calls;
7. Not being able to set the caller ID with a default number, sometimes our customers receive the contact as "possible fraud";
What problems is the product solving and how is that benefiting you?
1. Recognition of internet network in Brazil;
2. Connections with better quality;
3. Quick access;
3. Great quality in the links;
2. Connections with better quality;
3. Quick access;
3. Great quality in the links;
Recommendations to others considering the product:
1. Have a good internet and keep your computer up to date.
2. Clear cookies and history whenever possible.
3. Always refresh the page by pressing F5.
4. Always consult the customer queue.
5. Always keep your browser up to date.
6.Always make assisted transfers so as not to impact the next assistant's care.
7. Always update systems for Nice to work properly.
8. Easy access to information;
9. Intuitive interface;
10. pay attention to the times so as not to go out for breaks together with other users;
11. Fast system;
2. Clear cookies and history whenever possible.
3. Always refresh the page by pressing F5.
4. Always consult the customer queue.
5. Always keep your browser up to date.
6.Always make assisted transfers so as not to impact the next assistant's care.
7. Always update systems for Nice to work properly.
8. Easy access to information;
9. Intuitive interface;
10. pay attention to the times so as not to go out for breaks together with other users;
11. Fast system;
Very Functional easy to use super user friendly
What do you like best about the product?
The user interface is so neat I love the ease of access
What do you dislike about the product?
Sometimes it cuts in and out. Happens at least 2 times a day.
What problems is the product solving and how is that benefiting you?
Phone an acccounting issues
Recommendations to others considering the product:
Gret service easy to use . Love the asthetic it look very clean and proffesional. Would highley reccomend to anyone thinking of using this program.
Great Service
What do you like best about the product?
I love how user friendly it is. It is so easy to use and I rarely have any problems.
What do you dislike about the product?
I don't really have any dislikes. I do often run into a weird "busy" error message, but I am not sure if that is just because of the phone numbers that I am calling.
What problems is the product solving and how is that benefiting you?
I don't really have any problems that need solving.
Recommendations to others considering the product:
I would recommend this product 100%! It is so easy to use and I rarely have problems!
Fast, accurate and convenient
What do you like best about the product?
it helps me manage calls better by showing me who i need to dial.
What do you dislike about the product?
it can be slow when first loading it up.
What problems is the product solving and how is that benefiting you?
I am helping customers make appointments. We benefit from the timekeeping features.
NICE program
What do you like best about the product?
Everything seems to be working great.Nothing to complain about.
What do you dislike about the product?
Well, NICE; we use it to call patients it works very well. But one issue I have I don't know if it's my system or the program, but after a couple of hours on NICE, it will show "voice lagged," and it will log me off. Other than that, everything is excellent.
What problems is the product solving and how is that benefiting you?
The benefit I've seen with NICE is that we don't have to use our phones to contact patients. we can call from a program that shows them our company number, not just a random number
Recommendations to others considering the product:
everything is great
Over-promise, under-deliver for certain aspects.
What do you like best about the product?
I do like that an entire suite of services is provided. Depending on your business needs this may be a fantastic software package.
What do you dislike about the product?
There were several functionalities that were promised before our company signed that were not only not available but were not made available after they were requested.
What problems is the product solving and how is that benefiting you?
We are constantly putting in requests for updates and changes with the NICE team. We do have the benefit of contact tracking, and there have been several requests for visibility and reporting that their team has fulfilled for us.
Recommendations to others considering the product:
I would talk to others that use the system rather than the sales team.
Great app to keep updated on work schedule
What do you like best about the product?
Data-Driven Results
The exact understanding of the quality of service provided
What days or times of day are we busiest.
The exact understanding of the quality of service provided
What days or times of day are we busiest.
What do you dislike about the product?
More Out of the Box Reporting Functionality
Google Chrome browser often cranky and uncooperative
Google Chrome browser often cranky and uncooperative
What problems is the product solving and how is that benefiting you?
With this excellent feature, we don't need to put the card numbers in every call, making our work easier and making our service more agile, and the part of making calls is perfect.
Recommendations to others considering the product:
I would suggest reaching out to them and asking for a demonstration. Worth it! It is super simple to use.
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