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O nice é muito rapido, pratico e agil.
What do you like best about the product?
Gosto muito do nice pois nós que trabalhamos com call center sempre estamos entrando em contato com o cliente e o nice facilita bastante isso, as ligações não caem nem ficam falhando fazendo com que nosso trabalho seja bem mais eficiente e efetivo.
What do you dislike about the product?
Não gosto muito da parte de ter que ficar colocando o +55 sempre que for fazer uma ligação as vezes isso atrapalha com os numeros fazendo com que os numero fiquem todo embaralhado e tambem acho que o NIce poderia ter um programa que avisasse sobre os tempos das pausas pois muitas das vezes esquecemos de tirar as pausas fazendo com que as pausas fiquem muito longas.
What problems is the product solving and how is that benefiting you?
Com esse nice não precisamos ficar colocando em todas as ligações os numeros do cartão facilitando nosso trabalho e fazendo que seja mais agil nosso atendimento e a parte de fazer ligações é muito boa mesmo.
Recommendations to others considering the product:
Pra quem está em duvida se utiliza ou não o NICE eu posso afirmar que é uma otima escolha para sua empresa ou para seu uso pessoal, pode ter certeza que vai facilitar bastante o trabalho dos seus funcionarios ou o seu proprio trabalho.
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Overall Performance
What do you like best about the product?
There have been many features that have come out in the past years. More 3rd party vendors are integrating with NICE inContact, allowing room for having more options for customers.
What do you dislike about the product?
I would like to see more enhanced features for Agent for Salesforce (for classic and lightning versions). Upgrades should be automatic for Agents for SF.
I still have not seen any updated features yet.
NICE inContact report could also use some enhancement for their products.
I still have not seen any updated features yet.
NICE inContact report could also use some enhancement for their products.
What problems is the product solving and how is that benefiting you?
We need to provide quick solutions for our potential clients. Information and demos have been set up quickly to meet our needs. We have implemented over three new NICE inContact products this year to fit our client's requirements.
Recommendations to others considering the product:
Its definitely something that you should try for your call center needs. Many options can help your call center run smoothly.
Very Much Intuitive
What do you like best about the product?
Analytics and Insights, Custom reports ,
What do you dislike about the product?
Missing capabilty of Wizard based reports creation
What problems is the product solving and how is that benefiting you?
Great tool for Call based interactions and using it to mitigate factors that are causing Low CSAT, Using data sets for productivity measurement and negative trend anlayisis.
The best phone tool ever
What do you like best about the product?
What I love about NICE inContact is that it is very user-friendly. I have never had any issues, either technical or trying to understand how the program works. I use it every day at my work, and, honestly, I have used several other phone tools, and they are not the same. The experience that I get through that phone tool is terrific. I strongly recommend other colleagues to use it.
What do you dislike about the product?
Sometimes at work, we have some Internet issues, which is understandable that some programs don't work correctly. NICE inContact is not the exception. Even though those issues are minor compared to others, another thing that I would like to point out is that there is a ring sound I don't like quite much. I haven't figured out how to change that ringing sound at the beginning of every call.
What problems is the product solving and how is that benefiting you?
I'm currently working for a company that requires inbound and outbound calls. Most of my work is resolving people's billing or technical issues. So, sometimes when we call these people back, the tool allows to even contact people from other contries.
Recommendations to others considering the product:
Make sure your Interner connection is not a problem. Always try to get the best Internet provider. Download speed 100mbs and Upload speed 60mbs would be great.
nice is a good app
What do you like best about the product?
I like that everything you need for calls is in one place. I like that NICE shields my phone number and I am able to transfer customers over to sales easily, any department that I need I am able to transfer them over easily by typing it into the search box. NICE was also very easy to learn how to work its pretty self explanatory. UI have been using NICE since March of 2020 and there is really not a difference in the upgrade because its close to perfect but when you guys do upgrade it im pretty sure itll be even more perfect than it already is. Another thing that I liek about NICE is that instead of me checking my work schedule I can use Nice to know when my breaks and lunches are doing the day. It saves me a lot of time rather than logging in a different website to see my schedule. I love that nice shields my number as well that is perfect for the safety of my personal information.
What do you dislike about the product?
Sometimes NICE loses connection, it has to be restarted. Other then that this is a great device to use when working for any company. I like that I am able to use my own phone by just entering my number into the device.
What problems is the product solving and how is that benefiting you?
Sometimes It has to be restarted after a while of using it. Its easy to solve that problem, all you have to do is click the X button at the top and then open the page again. You wont even have to sign in again. Even if NICE crashes, you will not lose the customer on the other end, so that makes up for the flaws.
Recommendations to others considering the product:
This is a great service to use
INCONTACT REVIEW
What do you like best about the product?
KEEPS TRACK OF TIME, EASY TO NAVIGATE THROUGH
What do you dislike about the product?
A LOT OF THE TIME THE SYSTEM IS GLITCHY OR WHEN I PUT MYSELF IN UNAVAILABLE, IT WON'T START AT 0
What problems is the product solving and how is that benefiting you?
I HAVEN'T SOLVED ANY PROBLEMS, I LIKE THAT LETS ME KNOW HOW LONG IVE BEEN AWAY
Works Great
What do you like best about the product?
Live monitor is good. Great for call center work.
What do you dislike about the product?
The system Freezes up, and time is off. Reports time is off. Agent phones Disconnect
What problems is the product solving and how is that benefiting you?
Screen Capture is Great!
Great platform to handle everything telesales!
What do you like best about the product?
The workflow of this platform is so helpful for me to stay on task, get my job done, and keep organized.
What do you dislike about the product?
Once in a blue moon it freezes and I have to get booted.
What problems is the product solving and how is that benefiting you?
Scheduling phone calls and following up all the time was a challenge for me, but since I've been using NICE I can stay up to date and never miss a follow-up or appointment!
Recommendations to others considering the product:
If you're in telesales, NICE is the platform that will rock your workflow!
very easy to handle and easy to access
What do you like best about the product?
very simple easy to handle buttons are self-explanatory, i don't need my cell phone to make calls; calls are automatically dialed for me
What do you dislike about the product?
n/a i like the program itself. There is nothing that i don't dislike. Everything is excellent, effortless to access
What problems is the product solving and how is that benefiting you?
the problems I'm solving is connecting with offices to get chart retrieval; the benefits I have realized are that I don't need my cell phone to make these calls, and it's easy for work calls
Recommendations to others considering the product:
use it its easy access
Sistema simplificado e pratico.
What do you like best about the product?
A facilidade de transferir ligações e adicionar pessoas a chamadas, video chamadas, contatos salvos de outros setores. As cores do aplicativo são bem alegres.
What do you dislike about the product?
Não tenho oque reclamar até o momento em relação ao NICE, Só poderia melhora na questão de ligação ultilizar o +55 as vezes isso atrapalha quando tem muitos chamados em fila na empresa. Mas so esse ponto a ser verificade a possibilidade de melhoria.
What problems is the product solving and how is that benefiting you?
O NICE até o momento, não teve queda de ligações e chamadas incompletas o aplicativo não atrapalha na hora da ligação não fica aparecendo no meio da tela, na hora de analisar casos.
Recommendations to others considering the product:
Nice tem a facilidade de acessar mais rapido, para Fazer a Ligação com o cliente ultilizando o DDD +55 não da erro. A parte de configuração tem a possibilidade de alterar a cor do NICE , alterar o som dos alarmes, Ligações de Video não trava, não tem atraso na voz, o aplicativo é fluente nas chamadas, e tem muitas outras opções de chamadas compartilhadas, pesquisa de acessos aos contatos salvos de outros setores e tem um Design muito satisfatório. Eu super recomendo essa inovação e não atrapalha na hora de fazer analises de propostas.
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