NICE CXone Mpower
NICEExternal reviews
1,715 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Voice Admin
What do you like best about the product?
The ease to access all items, It is also very user friendly.
What do you dislike about the product?
At this moment, i received access to Nice CXone just yesterday so there is nothing i dislike as of now.
What problems is the product solving and how is that benefiting you?
The help option in the top right when seeking more in-depth detail on a subject comes in real handy for new users like me!
Recommendations to others considering the product:
If you already use Nice for your recording platform and Cisco systems, there are always secondary options out there.
NICE CXone Review - Moderate User
What do you like best about the product?
Easy to navigate and ability to customize
What do you dislike about the product?
logs out of the system too quickly if idle
What problems is the product solving and how is that benefiting you?
ability to quickly get a call center up and running to help move along our projects, benefits have been that we are able to keep all of the moving pieces of a project in house with little need to outsource
Decent call center solution.
What do you like best about the product?
The UI is nice and easy to navigate. A lot of prebuilt reports.
What do you dislike about the product?
Uses Chrome to run the MAX client, instead of an actual pc application, thus created a lot of unnecessary issues.
What problems is the product solving and how is that benefiting you?
Nice is our current call center solution and it is a decent product when it works. We are using audio, chatbots and email function on NICE.
customer service super hero
What do you like best about the product?
i like the easy to use transfer to other departments
What do you dislike about the product?
the dialing out feature when trying to call back claimant
What problems is the product solving and how is that benefiting you?
able to help more claimant with the way it moves to one call to another
Recommendations to others considering the product:
if you have a call center and want the best phone system for your employyess this is the best one and easy to use your team will love it
My Review
What do you like best about the product?
Clean appearance of the application. Easy to use.
What do you dislike about the product?
Sometimes times out when I leave to lunch and come back.
What problems is the product solving and how is that benefiting you?
Answering customers calls , it makes taking and transferring easy.
Efficient, Streamlined System
What do you like best about the product?
NICE CXone has a good connection to be able to provide a consistent reliable service. The platform allows for easy structuring of time and tasks while still providing flexibility and a multitude of task options.
What do you dislike about the product?
There is a limited ability to customize the format and visual layout of the platform. The platform could be more aesthetically pleasing.
What problems is the product solving and how is that benefiting you?
NICE CXone helps to organize the day and provides reminders for specific tasks to be completed within the allotted time frame.
Recommendations to others considering the product:
Great for a large group that needs organization.
So far so good
What do you like best about the product?
I've been using NICE for less than a year and what I like most about it are the practicality and efficiency it offers, not to mention that it's very easy to use. The interface is attractive and easy to use. However, NICE is excellent in everything it proposes.
What do you dislike about the product?
As I don't use NICE much, I just use it to log in and take my breaks, NICE works really well. I never had any problems with NICE. In all the time I used NICE the system crashed twice, but nothing that bothered me or anything like that.
What problems is the product solving and how is that benefiting you?
Me and everyone who works with me were having problems with the tool we used before NICE InContact. We had problems opening the tool and logging in, with NICE we no longer have these problems.
Recommendations to others considering the product:
I haven't used NICE for a long time, but for as long as I use it, I can say that NICE is excellent, practical, simple, and easy to use.
Way better than avaya
What do you like best about the product?
CLients can hear me better and more control Everything works great so far no complaints at all
What do you dislike about the product?
I don't dislike anything so far. Everything works great so far no complaints at all
What problems is the product solving and how is that benefiting you?
more control on transfers and clients can hear me better. better connection
Recommendations to others considering the product:
it's great to use easy and simple and way better than avaya Everything works great so far no complaints at all
NICE CXone is a solid tool for your organization
What do you like best about the product?
What I liked the most about the NICE CXone is how well it is done, the variety of tools it offers to be able to perform well in your organization.
What do you dislike about the product?
We have encountered some inconveniences when you open the MAX, sometimes the calls we receive fall into refused or directly drops, this happens sporadically and there is no way of knowing which call will be the next to fall, fortunately, customers return to call and we can provide help.
What problems is the product solving and how is that benefiting you?
It is very practical, as I said before, you have many options to be able to handle the contacts at your whim, you decide how to do it and that transforms into good customer service and customer satisfaction.
Recommendations to others considering the product:
If you are thinking of purchasing BPO software for your industry, please try this, you won't regret it at all.
I practice using.
What do you like best about the product?
Gosto da praticidade que o sistema tem para fazer o login. Mas acredito que tem algo a ser melhorado.
What do you dislike about the product?
I don't really like the part of having to click the plus sign to call.
What problems is the product solving and how is that benefiting you?
It should have a small window where you can put the phone number to make calls, it would be much more practical and easier for operators.
Recommendations to others considering the product:
Sim, recomendaria para outras pessoas.
showing 501 - 510