NICE CXone Mpower
NICEExternal reviews
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customer service super hero
What do you like best about the product?
i like the easy to use transfer to other departments
What do you dislike about the product?
the dialing out feature when trying to call back claimant
What problems is the product solving and how is that benefiting you?
able to help more claimant with the way it moves to one call to another
Recommendations to others considering the product:
if you have a call center and want the best phone system for your employyess this is the best one and easy to use your team will love it
My Review
What do you like best about the product?
Clean appearance of the application. Easy to use.
What do you dislike about the product?
Sometimes times out when I leave to lunch and come back.
What problems is the product solving and how is that benefiting you?
Answering customers calls , it makes taking and transferring easy.
Efficient, Streamlined System
What do you like best about the product?
NICE CXone has a good connection to be able to provide a consistent reliable service. The platform allows for easy structuring of time and tasks while still providing flexibility and a multitude of task options.
What do you dislike about the product?
There is a limited ability to customize the format and visual layout of the platform. The platform could be more aesthetically pleasing.
What problems is the product solving and how is that benefiting you?
NICE CXone helps to organize the day and provides reminders for specific tasks to be completed within the allotted time frame.
Recommendations to others considering the product:
Great for a large group that needs organization.
So far so good
What do you like best about the product?
I've been using NICE for less than a year and what I like most about it are the practicality and efficiency it offers, not to mention that it's very easy to use. The interface is attractive and easy to use. However, NICE is excellent in everything it proposes.
What do you dislike about the product?
As I don't use NICE much, I just use it to log in and take my breaks, NICE works really well. I never had any problems with NICE. In all the time I used NICE the system crashed twice, but nothing that bothered me or anything like that.
What problems is the product solving and how is that benefiting you?
Me and everyone who works with me were having problems with the tool we used before NICE InContact. We had problems opening the tool and logging in, with NICE we no longer have these problems.
Recommendations to others considering the product:
I haven't used NICE for a long time, but for as long as I use it, I can say that NICE is excellent, practical, simple, and easy to use.
Way better than avaya
What do you like best about the product?
CLients can hear me better and more control Everything works great so far no complaints at all
What do you dislike about the product?
I don't dislike anything so far. Everything works great so far no complaints at all
What problems is the product solving and how is that benefiting you?
more control on transfers and clients can hear me better. better connection
Recommendations to others considering the product:
it's great to use easy and simple and way better than avaya Everything works great so far no complaints at all
NICE CXone is a solid tool for your organization
What do you like best about the product?
What I liked the most about the NICE CXone is how well it is done, the variety of tools it offers to be able to perform well in your organization.
What do you dislike about the product?
We have encountered some inconveniences when you open the MAX, sometimes the calls we receive fall into refused or directly drops, this happens sporadically and there is no way of knowing which call will be the next to fall, fortunately, customers return to call and we can provide help.
What problems is the product solving and how is that benefiting you?
It is very practical, as I said before, you have many options to be able to handle the contacts at your whim, you decide how to do it and that transforms into good customer service and customer satisfaction.
Recommendations to others considering the product:
If you are thinking of purchasing BPO software for your industry, please try this, you won't regret it at all.
I am satisfied with the service
What do you like best about the product?
I like how clear the calls come through. There are many auxilary options. The ring is very loud. I like being able to see my stats and how many calls I have taken for the day.
What do you dislike about the product?
I wouldn't say I like how there are few ring options. Sometimes when a call comes through it goes straight to refused after one ring unless it is in front of everything else on my screen. Sometimes the app crashes and that can be very frustrating but it doesn't happen as often as others I have used. Statistics erase each time you log out so if you are counting how many calls came in and the app crashes, it starts back over.
What problems is the product solving and how is that benefiting you?
Problem solving is not necessary. The benefits are the ability to answer incoming calls and seeing stats throughout the day to know what to expect and what's been completed. The different aux options help my employer to know where I am during my shift whether I am at lunch, on break, or taking calls. I wish there was a way to see my all time stats instead of it disappearing every time I login.
Excellent Software to VoIP
What do you like best about the product?
Ease of use, User-friendly interface and arious device options to use.
What do you dislike about the product?
Sometimes the application exhibits excessive instability even with stable internet connection.
What problems is the product solving and how is that benefiting you?
I work at the Service Desk and provide first-class service to a company's end users.
Really great platform for at home users
What do you like best about the product?
I like how easy the system is for those who are just starting out with new careers after Covid-19. It did not take me long at all to learn how to use NICE XONE.
What do you dislike about the product?
I don't have any complaints about this product right now.
What problems is the product solving and how is that benefiting you?
I recently found out I can schedule outbound calls for the day which I find incredibly helpful.
This application is amazing. Very easy to use, and the call quality is very good.
What do you like best about the product?
I like the look of the application and the quality of the application. The sound quality is very good, and also the feel.
What do you dislike about the product?
Currently I am not disliking anything about the application, I love everything about the application.
What problems is the product solving and how is that benefiting you?
It is allowing me to make and receive phone calls. The phone calls are good quality that is one benefit i realized.
Recommendations to others considering the product:
I would say have a great internet connection. Also have a good mic and headphones.
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