NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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I am satisfied with the service
What do you like best about the product?
I like how clear the calls come through. There are many auxilary options. The ring is very loud. I like being able to see my stats and how many calls I have taken for the day.
What do you dislike about the product?
I wouldn't say I like how there are few ring options. Sometimes when a call comes through it goes straight to refused after one ring unless it is in front of everything else on my screen. Sometimes the app crashes and that can be very frustrating but it doesn't happen as often as others I have used. Statistics erase each time you log out so if you are counting how many calls came in and the app crashes, it starts back over.
What problems is the product solving and how is that benefiting you?
Problem solving is not necessary. The benefits are the ability to answer incoming calls and seeing stats throughout the day to know what to expect and what's been completed. The different aux options help my employer to know where I am during my shift whether I am at lunch, on break, or taking calls. I wish there was a way to see my all time stats instead of it disappearing every time I login.
Excellent Software to VoIP
What do you like best about the product?
Ease of use, User-friendly interface and arious device options to use.
What do you dislike about the product?
Sometimes the application exhibits excessive instability even with stable internet connection.
What problems is the product solving and how is that benefiting you?
I work at the Service Desk and provide first-class service to a company's end users.
Really great platform for at home users
What do you like best about the product?
I like how easy the system is for those who are just starting out with new careers after Covid-19. It did not take me long at all to learn how to use NICE XONE.
What do you dislike about the product?
I don't have any complaints about this product right now.
What problems is the product solving and how is that benefiting you?
I recently found out I can schedule outbound calls for the day which I find incredibly helpful.
This application is amazing. Very easy to use, and the call quality is very good.
What do you like best about the product?
I like the look of the application and the quality of the application. The sound quality is very good, and also the feel.
What do you dislike about the product?
Currently I am not disliking anything about the application, I love everything about the application.
What problems is the product solving and how is that benefiting you?
It is allowing me to make and receive phone calls. The phone calls are good quality that is one benefit i realized.
Recommendations to others considering the product:
I would say have a great internet connection. Also have a good mic and headphones.
Cxone the best software.
What do you like best about the product?
Consistent and clean software, the way things work, makes my work easier.
And they also have a good support team when the site appears to be offline or with some server trouble.
The site is fast that make all the other things good. Better software ever.
And they also have a good support team when the site appears to be offline or with some server trouble.
The site is fast that make all the other things good. Better software ever.
What do you dislike about the product?
nothing
It's an excellent software with a good dev team.
I don't know if i have anything bad to say about that, i use this program for 3 years by now and i can count in one hand how many times i got trouble with it.
It's an excellent software with a good dev team.
I don't know if i have anything bad to say about that, i use this program for 3 years by now and i can count in one hand how many times i got trouble with it.
What problems is the product solving and how is that benefiting you?
I have a lot of phone meetings with our clients, and with that software, it's easy to talk with them with a friendly and clean voice channel
People call me all the time to solve problems where i work. So i need a good communication with them and with nice i can do that without trouble
Clean voice channel make everything smooth with my clients.
People call me all the time to solve problems where i work. So i need a good communication with them and with nice i can do that without trouble
Clean voice channel make everything smooth with my clients.
Recommendations to others considering the product:
Go for it; believe me, it's excellent software and, better than that, has excellent support to help with any question.
When we talk about functions like that, I think Cx one is the best one.
You guys will not regret work with this software.
When we talk about functions like that, I think Cx one is the best one.
You guys will not regret work with this software.
Powerful System With Room To Grow
What do you like best about the product?
NICE consolidates multiple apps into one and give robust data insights to all levels of users. The interface is attractive and contains some nice bonus features, like a network montior for example. The NIC team has been responsive and helpful when it comes to addressing issues that have come up during user acceptance testing. The impression from pilot testing was also very positive, making adoption much easier to realize.
What do you dislike about the product?
NICE could improve the controls for handling multiple calls. Having to park a call, and change an agent status to toggle between multiple calls seems slightly behind the industry in terms of intuitivenss. I think for call controls there should never be two buttons performing the same function.
What problems is the product solving and how is that benefiting you?
We're using NICE CXone as our first cloud-based telephony solution. The visibility we can provide leaders is incredible and better supports a self-service data model.
Recommendations to others considering the product:
Be extremely rigorous in defining your acceptance criteria and in your user acceptance testing phase.
Efficient workflow
What do you like best about the product?
The automatic processes, everything makes sense. You do not need to look within action buttons for actions buttons
What do you dislike about the product?
That the page might look busy for the same reason as above
What problems is the product solving and how is that benefiting you?
It has a modern layout for customer service agents, makes finding information the client needs faster and thus solving issues faster
Recommendations to others considering the product:
Worth the investment for your business
A great ancillary product for making and receiving phone calls for medical sales purposes.
What do you like best about the product?
Easy to use format with tags for metrics
What do you dislike about the product?
Inability to have personal line assigned
What problems is the product solving and how is that benefiting you?
Making patient calls to facilitate the sales process, along with taking payments or sharing other PHI on a HIPAA-compliant and secure recorded line. Although not directly integrated with our proprietary CRM software, it does allow the quality department to review our calls to ensure we are meeting privacy standards along with delivering an excellent customer service experience
A solid program and User Friendly
What do you like best about the product?
The compact and efficient look. It doesn't take up too much screen space. I had no issues learning the program. There is no lock out feature as far as I am aware.
What do you dislike about the product?
There is no ability to assign shortcuts to the keyboard. I would like the ability to answer a call, mute, hold with some keyboard button presses. This would increase ease of access and improve efficiency even further.
What problems is the product solving and how is that benefiting you?
I am assisting with unemployment information calls. The number one benefit is that I don't need to use a phone at all.
Recommendations to others considering the product:
It blows the competition away with simple, compact, and easy-to-use controls.
Could be better
What do you like best about the product?
The list of history and availability to replay recorded calls is helpful when verifying details of past calls.
What do you dislike about the product?
For every call outbound, I need to select the drop-down of OUTBOUND call or RECORD greeting. You should be able to set the default of the OUTBOUND call, so it does not need to be chosen on each outbound call.
What problems is the product solving and how is that benefiting you?
I like the incoming number listed; it helps to identify the caller quickly in our system
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