NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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It meets a lot of our needs
What do you like best about the product?
Very easy to disposition and transfer calls!
What do you dislike about the product?
It is hard to route incoming calls to specific lines without being in available status.
What problems is the product solving and how is that benefiting you?
Streamlining calls within the agency and across different departments.
Easy to work with!
What do you like best about the product?
I like that I can see all the ques and how each que is labeled. It's user friendly as well.
What do you dislike about the product?
Nothing really. It has the Help to help you understand.
What problems is the product solving and how is that benefiting you?
I don't like being timed out after awhile is all.
Recommendations to others considering the product:
It's all in one...meetings through Ring Central and video calls as well as stats for call que and much more.
Review
What do you like best about the product?
It is incredibly easy to use and efficient.
What do you dislike about the product?
The only issue I would say is the system issues every now and then.
What problems is the product solving and how is that benefiting you?
I am answering calls, chats, and sending emails.
Recommendations to others considering the product:
Familiarize yourself with all the funcitons and you'll have an easy time using it.
Very intuitive and easy to use
What do you like best about the product?
The user interface is nice. I also like the ability to customize the reports.
What do you dislike about the product?
The adherence on the RTA portion of intraday management.
What problems is the product solving and how is that benefiting you?
The ability to have the right number agents at the right time to answer our sales calls
User friendly and responsive app
What do you like best about the product?
Simple UI and minimalistic design, quite responsive
What do you dislike about the product?
Sometimes the break counter will start from 1 min instead of 0min.
What problems is the product solving and how is that benefiting you?
VOIP communication and quality of calls, transferability of calls.
Recommendations to others considering the product:
Very easy and responsive
NICE CXone was awesome. We used this application on our daily job!
What do you like best about the product?
From what i have experienced was the it was good. We used this application every day 5 days in a week. As a Quality Assurance Anaylst, this application helped us a lot. We used this to monitor calls, listen calls to our engineers, even if was a callback callback call. Inbound or outbound callls. Supervisors can also monitor the calls if it is queue or not. They can monitor and managed the queue. the best thing to have access it was when you have a supervisor access where in you can monitor calls for an engineer, even if it was a few months ago or we can also listen to a live calls while engineer talking to a colleague. So far this is the only application that we used in our LOB. We don't use other applications aside from the NICE incontct. my colleague's was also happy for using this application. We encourage you guys to use NICE Cxone in your business. so far so good as a new user of CXone. its the best application so far.
What do you dislike about the product?
I don't see any downside on this application. it really helped us a lot when doing our daily tasked. When listening to recorded calls for the engineers. I don't see any issues with NiCE Cxone. We were able to complete our task on time by using this application NICE CXone. All the necessary information was there, and it was really helpful. I've been using this application for more that two years. so it was a big help for us. The only challenge that we encounter was since all of our engineers are working from home, sometimes they report to us that they are having issues listening to the colleague using the nice Incontact. Not sure if that was through the connection of the colleague(caller) or on the engineer's side. But overall, it was a good application. it delivers a good satisfactory to our clients.
What problems is the product solving and how is that benefiting you?
This application helped us to be connected to our colleagues (Callers). Since we are working on an ITO Helpdesk Company, it brings us joy when delivering our job correctly. As Quality Assurance Analysts, we can listen to the calls even if that was recorded. We can also listen to live calls. Most of our calls related to password reset, unlock account, more on the troubleshooting, so it really helps us to get in touch with a colleague regards on the issue, unlike when they are being contacted using Teams or Skype, Nice Incontact was able to solve our problem when dealing with the callers.
Recommendations to others considering the product:
We recommend using NICE CXone. There is a lot of options that we can use on this application. We can listen to live calls, recorded calls, monitor queues. It was a big help to our business. We highly recommend this. Been using this application for more that 2 years and all of us using this application. Support, Supervisor and Engineers.
nice to everyone
What do you like best about the product?
In the practicality that it has for us employees
What do you dislike about the product?
Does not like the designer, very simple, could have something more sophisticated.
What problems is the product solving and how is that benefiting you?
NICE facilitated direct customer service and is much more practical to handle
Recommendations to others considering the product:
I recommend the product, because of its ease of use, it is very safe and easy to handle
A great tool for services
What do you like best about the product?
We use the program in such things as to place ourselves in lunch, break to go Available to take calls for customers and employees inside our company.
It is a very flexible, easy-to-use program literally in all the places inside our company. We use it as a softphone and manager to analyze data from our collaborators. The most remarkable points are:
a) The system's stability, with simple access to all the tools that are available for use.
b) Friendly user interface of the application.
c) Great features, like sounds alerts and notifications integrated directly to the end-user.
d) It is excellent for making and helping out with appointments.
e) It is straightforward to communicate with clients using this application.
f) The audio is cristal clear and does not have any alternatives noises.
It is a very flexible, easy-to-use program literally in all the places inside our company. We use it as a softphone and manager to analyze data from our collaborators. The most remarkable points are:
a) The system's stability, with simple access to all the tools that are available for use.
b) Friendly user interface of the application.
c) Great features, like sounds alerts and notifications integrated directly to the end-user.
d) It is excellent for making and helping out with appointments.
e) It is straightforward to communicate with clients using this application.
f) The audio is cristal clear and does not have any alternatives noises.
What do you dislike about the product?
The program has some issues, although this can be very rare to occur. As per my experience, I only had problems on two to three occasions. To be more specific, the things I most dislike about the application was:
a) The lack of support on more languages (although available for my native language).
b) Complicated support contact for issues problems related to the application.
c) Glitches on the calls made to other countries.
a) The lack of support on more languages (although available for my native language).
b) Complicated support contact for issues problems related to the application.
c) Glitches on the calls made to other countries.
What problems is the product solving and how is that benefiting you?
Problems regarding IT. Through this application, our jobs became more straightforward and fast to achieve/realize.
Recommendations to others considering the product:
Always look to all the features available to make the most successful use of it.
Its an excellent application, very functional
What do you like best about the product?
the simplicity of the interface and call quality
What do you dislike about the product?
nothing at the moment, maybe the color scheme
What problems is the product solving and how is that benefiting you?
It solves the communications issue of our team, and the benefits are the quality of the calls and the speed it provides for making this calls
Critical operation contacted, Profit increased
What do you like best about the product?
My favorite part is I can able to divide the dashboards of different teams. I can see my peers as well with thier status. We have many statuses so that the clients could understand the current scenario and the routing also working well. It shows the time that how long we have been logged in hence improves productivity.
What do you dislike about the product?
If we have manual calling, you would be the best tool. and tool maximization is required then can be used to view in a better way, themes support also a good way of increasing customer base.
What problems is the product solving and how is that benefiting you?
We have critical operations to do, but we have to be in touch 24*7. Clients may call us anytime. So if we satisfy them hence, we have business running and profits to the pocket.
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