NICE CXone Mpower
NICEExternal reviews
1,718 reviews
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Cxone the best software.
What do you like best about the product?
Consistent and clean software, the way things work, makes my work easier.
And they also have a good support team when the site appears to be offline or with some server trouble.
The site is fast that make all the other things good. Better software ever.
And they also have a good support team when the site appears to be offline or with some server trouble.
The site is fast that make all the other things good. Better software ever.
What do you dislike about the product?
nothing
It's an excellent software with a good dev team.
I don't know if i have anything bad to say about that, i use this program for 3 years by now and i can count in one hand how many times i got trouble with it.
It's an excellent software with a good dev team.
I don't know if i have anything bad to say about that, i use this program for 3 years by now and i can count in one hand how many times i got trouble with it.
What problems is the product solving and how is that benefiting you?
I have a lot of phone meetings with our clients, and with that software, it's easy to talk with them with a friendly and clean voice channel
People call me all the time to solve problems where i work. So i need a good communication with them and with nice i can do that without trouble
Clean voice channel make everything smooth with my clients.
People call me all the time to solve problems where i work. So i need a good communication with them and with nice i can do that without trouble
Clean voice channel make everything smooth with my clients.
Recommendations to others considering the product:
Go for it; believe me, it's excellent software and, better than that, has excellent support to help with any question.
When we talk about functions like that, I think Cx one is the best one.
You guys will not regret work with this software.
When we talk about functions like that, I think Cx one is the best one.
You guys will not regret work with this software.
Powerful System With Room To Grow
What do you like best about the product?
NICE consolidates multiple apps into one and give robust data insights to all levels of users. The interface is attractive and contains some nice bonus features, like a network montior for example. The NIC team has been responsive and helpful when it comes to addressing issues that have come up during user acceptance testing. The impression from pilot testing was also very positive, making adoption much easier to realize.
What do you dislike about the product?
NICE could improve the controls for handling multiple calls. Having to park a call, and change an agent status to toggle between multiple calls seems slightly behind the industry in terms of intuitivenss. I think for call controls there should never be two buttons performing the same function.
What problems is the product solving and how is that benefiting you?
We're using NICE CXone as our first cloud-based telephony solution. The visibility we can provide leaders is incredible and better supports a self-service data model.
Recommendations to others considering the product:
Be extremely rigorous in defining your acceptance criteria and in your user acceptance testing phase.
Efficient workflow
What do you like best about the product?
The automatic processes, everything makes sense. You do not need to look within action buttons for actions buttons
What do you dislike about the product?
That the page might look busy for the same reason as above
What problems is the product solving and how is that benefiting you?
It has a modern layout for customer service agents, makes finding information the client needs faster and thus solving issues faster
Recommendations to others considering the product:
Worth the investment for your business
A great ancillary product for making and receiving phone calls for medical sales purposes.
What do you like best about the product?
Easy to use format with tags for metrics
What do you dislike about the product?
Inability to have personal line assigned
What problems is the product solving and how is that benefiting you?
Making patient calls to facilitate the sales process, along with taking payments or sharing other PHI on a HIPAA-compliant and secure recorded line. Although not directly integrated with our proprietary CRM software, it does allow the quality department to review our calls to ensure we are meeting privacy standards along with delivering an excellent customer service experience
A solid program and User Friendly
What do you like best about the product?
The compact and efficient look. It doesn't take up too much screen space. I had no issues learning the program. There is no lock out feature as far as I am aware.
What do you dislike about the product?
There is no ability to assign shortcuts to the keyboard. I would like the ability to answer a call, mute, hold with some keyboard button presses. This would increase ease of access and improve efficiency even further.
What problems is the product solving and how is that benefiting you?
I am assisting with unemployment information calls. The number one benefit is that I don't need to use a phone at all.
Recommendations to others considering the product:
It blows the competition away with simple, compact, and easy-to-use controls.
Could be better
What do you like best about the product?
The list of history and availability to replay recorded calls is helpful when verifying details of past calls.
What do you dislike about the product?
For every call outbound, I need to select the drop-down of OUTBOUND call or RECORD greeting. You should be able to set the default of the OUTBOUND call, so it does not need to be chosen on each outbound call.
What problems is the product solving and how is that benefiting you?
I like the incoming number listed; it helps to identify the caller quickly in our system
It meets a lot of our needs
What do you like best about the product?
Very easy to disposition and transfer calls!
What do you dislike about the product?
It is hard to route incoming calls to specific lines without being in available status.
What problems is the product solving and how is that benefiting you?
Streamlining calls within the agency and across different departments.
Easy to work with!
What do you like best about the product?
I like that I can see all the ques and how each que is labeled. It's user friendly as well.
What do you dislike about the product?
Nothing really. It has the Help to help you understand.
What problems is the product solving and how is that benefiting you?
I don't like being timed out after awhile is all.
Recommendations to others considering the product:
It's all in one...meetings through Ring Central and video calls as well as stats for call que and much more.
Review
What do you like best about the product?
It is incredibly easy to use and efficient.
What do you dislike about the product?
The only issue I would say is the system issues every now and then.
What problems is the product solving and how is that benefiting you?
I am answering calls, chats, and sending emails.
Recommendations to others considering the product:
Familiarize yourself with all the funcitons and you'll have an easy time using it.
Very intuitive and easy to use
What do you like best about the product?
The user interface is nice. I also like the ability to customize the reports.
What do you dislike about the product?
The adherence on the RTA portion of intraday management.
What problems is the product solving and how is that benefiting you?
The ability to have the right number agents at the right time to answer our sales calls
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