Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
NICE inContact/MAX Review
What do you like best about the product?
The system is relatively user-friendly. It's easy to read the information on your dashboard and customize it to fit your needs.
What do you dislike about the product?
We have had some audio issues off and on since we began using the system. We often have to clear our history in our browser and have our employees log out and back into MAX because of audio issues. We have random "administrator errors" or agent leg disconnections. Since our most recent change, we have had a severe drop in speed. The dashboards take several minutes to load at times. The inContact screen takes several minutes to change between functions (for example: switching from dashboard to reporting).
Regarding loading the reporting section, we used to have the ability to select the option to open reporting in a separate tab. Now, we have no choice but to only open it in that same window that we have already logged into with our dashboard loaded. Overall the system seems slower than before, and some things have changed that are inconvenient to the user.
Regarding loading the reporting section, we used to have the ability to select the option to open reporting in a separate tab. Now, we have no choice but to only open it in that same window that we have already logged into with our dashboard loaded. Overall the system seems slower than before, and some things have changed that are inconvenient to the user.
What problems is the product solving and how is that benefiting you?
The system does what we need it to do, for the most part. The benefits are that it is user-friendly and is easy to read the information.
- Leave a Comment |
- Mark review as helpful
NICE inContact is simple to use and efficient
What do you like best about the product?
The Simplicity is great when using the tool
What do you dislike about the product?
Some of the sounds in the application are odd
What problems is the product solving and how is that benefiting you?
I am working in a tech support callcentre
Smooth Flow of Incontact
What do you like best about the product?
The ease of the program and limited technical issues makes my life much easier at work
What do you dislike about the product?
I wish there was a better way to transfer over to make sure the guests get transferred correctly
What problems is the product solving and how is that benefiting you?
With Incontact, it is easy to help as many guests in as little time as possible
Nice, the best way to ALWAYS be on time
What do you like best about the product?
It's great to have all your daily activities in just one place, as agents we must fulfill required tasks, and to do so, we need a tool that can help us, NICE is great, it shows your schedule of the day and any other updates on it, trainings, coachings, lunchtimes, break-times, even if you're leaving for vacation, it'll remind you. Another great thing it has is the reminders, you can decide if being reminded of your tasks 15, 10, or 5 minutes before an event.
What do you dislike about the product?
The name and description of some activities are not really that clear, for example, when you see the vacations icon you should ask WorkForce to confirm if the vacations are approved because it doesn't exactly say 'Vacations'
What problems is the product solving and how is that benefiting you?
It helped me very very much to improve my adherence percentage. I used to do different tasks of the day at irregular times and when I wanted it, with NICE you don't exactly get to have lunch at the time you want, but when you check your schedule at the beginning of your shift and you have clear the times, it's satisfying completing the things on time. It improves the commitment levels.
Does the job- with some areas of improvement
What do you like best about the product?
Simplicity to login and connect and direct the calls to my number of choice. To view user availability and ease of transfer.
What do you dislike about the product?
I dislike the fact that, I can't see caller id, missed calls are- not able to be identified and the calls go to the voicemail of the destination number vs an office vm. I wfh, so calls are directed to my house line and vms are left on my home vmail box.
Ability to access the keypad quickly in a call is also frustrating.
Ability to access the keypad quickly in a call is also frustrating.
What problems is the product solving and how is that benefiting you?
Abiilty to track activity (call duration) and identify who is logged in and available.
User friendly
What do you like best about the product?
This is a very easy system to learn especially for someone who has never used a system like this before.
What do you dislike about the product?
Sometimes there is a bit of static but depends on where in our building you are.
What problems is the product solving and how is that benefiting you?
Being able to text our contacts
Easy to use and accurate
What do you like best about the product?
The ease of use and glad that the company chose this to use
What do you dislike about the product?
Its work related lol however, I like the ease of use and glad that the company chose this to use
What problems is the product solving and how is that benefiting you?
In the past it was having to contact a dedicated representative to handle minor issues, I think that has been resolved
Recommendations to others considering the product:
n/a
Good system
What do you like best about the product?
I like being able to park my emails and go back to them later when I don't have an answer right away.
What do you dislike about the product?
When you accidentally hit the requeue button on an email, it doesn't ask to confirm. Sometimes I accidentally press that button and it just does it. The same when you transfer an email.
What problems is the product solving and how is that benefiting you?
I'm not sure? I can't think of any.
Easy to navigate menus
What do you like best about the product?
It's easy to navigate menus and the fonts used are readable. Tabs and reports are easy to navigate.
What do you dislike about the product?
Since I've used NICE I haven't experienced any issues so far.
What problems is the product solving and how is that benefiting you?
Since I've used NICE I haven't experienced any issues so far.
Recommendations to others considering the product:
None.
Best Sale Tool I've Used
What do you like best about the product?
The ability look up other agents without having to open up any other software
What do you dislike about the product?
I wish that the connectivity with external devices such as phones was a little better integrated.
What problems is the product solving and how is that benefiting you?
NICE inContact makes the process of transferring customers to other agents and stores super easy
showing 521 - 530