NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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NICE inContact is so easy to navigate and use, I have really enjoyed my experience with this website
What do you like best about the product?
The most helpful thing about Nice is how easy it is to navigate the website. Everything is super understandable and well put together!
What do you dislike about the product?
I have no dislikes on Nice, so far everything has been great!
What problems is the product solving and how is that benefiting you?
Nice has helped when it comes to insuring that our customer service is the best. So many great benefits being put to use!
Review of NICE CXone program
What do you like best about the product?
I like how it works in relation to calls, it helps me a lot at work, and there's also the chat, which is organized and has a good interface. Intertace is simple and effective and you can also customize it to your liking and this is a very good point and you can also configure it according to preferences and alerts, and you can also customize alerts for both calls and chats, the which makes it very easy when you are very busy, it also helps me resolve emergencies calls that need to be answered very quickly as they need an efficient communication app to be fast, and I can make international calls as some of the supports I use are outside to my country
What do you dislike about the product?
I don't like it when I try to maximize the contact screen and it turns gray, and also when I drag the contact tab that's in a window, it goes full screen and it gets a little messy, and sometimes it takes a while to open, and also exiting this app is a bit annoying because you have to go to the app and click logout, sometimes I click x in the window itself and my user remains logged in even though I have already closed the app. and also the interface of the links and the login screen of the program could be on the same page because I always have to have 2 pages open.
What problems is the product solving and how is that benefiting you?
well I need to constantly call some customers and the NICE CXone helps me a lot , and I also get a lot of calls from technicians who need to talk about a call , and this contact between me and they help me resolve various issues here within the company,well I need to constantly call some customers and NICE CXone helps me a lot, and I also get many calls from technicians who need to talk about a call, and this contact between me and they help me solve problems here within the company, and there is also the chat in which I talk to the customer, it's very good because it lets you know when the chat goes down because there are times when I'm too busy and there's no way I can keep an eye on it all the time, it even makes a sound when the customer is typing and it helps a lot,
Recommendations to others considering the product:
is a good platform, very practical and simple to use, it improves the effectiveness of calls and chats, allowing for better customer service, bringing quick communication between the company and the customer, and giving a lot of performance to the company's work, so that your customers are served in the best possible way , and that there is minimal loss of SLA
A solid experience with NICE CXone
What do you like best about the product?
Using NICE CXone is a compelling experience for the daily workflow. The interface is simple and easy to use. The information contained on it is disposed on an absolutely accessible way. For this reason, managing the calls and tasks you need to do is very easy. The other feature that makes the NICE CXone a stellar experience is interrupting the flow of calls for while after the call ends, it saves the day.
What do you dislike about the product?
The inconsistency of when we answer the phone is confusing. Sometimes it rings, and we have to click, but sometimes it's automatically answered. I'd prefer if we didn't have ever to respond manually because the automatic answering function is perfect and precise.
What problems is the product solving and how is that benefiting you?
Our company needed a new system to substitute the old program to respond to calls from the field engineers.
Recommendations to others considering the product:
It's an easy-to-use phone application recommended to everyone. The interface is self-explanatory, making the navigation through it a stellar experience. Answering calls through it is simple and easy and very adaptable. I cannot stretch this enough on how smooth the manipulation of the tool is, and I surely recommend it to any company that needs to upgrade the system they use to make calls and contact distant people.
A good use with very important features for good development
What do you like best about the product?
Use the reports and information about the team I work with in real time
What do you dislike about the product?
There is a very short time to keep reconnecting, you need to confirm the connection every hour.
What problems is the product solving and how is that benefiting you?
Response time for the team is very good, making calls also resolves many adverse situations, calls and internal communication through the tool.
Recommendations to others considering the product:
Great tool for work and team bonding.
I've bee using NICE CXone for days and had a high quality experience.
What do you like best about the product?
I enjoy being able to view my colleagues' availability before reaching them.
This way, I can make sure they are able to attend my requests.
Quality audio is really good, sometimes better than reaching my team by phone.
This way, I can make sure they are able to attend my requests.
Quality audio is really good, sometimes better than reaching my team by phone.
What do you dislike about the product?
I wouldn't say I like receiving calls - by surprise - without accepting them. :P
What problems is the product solving and how is that benefiting you?
I solved a communication problem with my teams, and they can reach me whenever it's necessary.
It's useful contacting them with high-quality audio. Quality audio is really good, sometimes better than reaching my team by phone.
It's useful contacting them with high-quality audio. Quality audio is really good, sometimes better than reaching my team by phone.
Great quality in connections !
What do you like best about the product?
I really like the ease of handling and quality of connections.
What do you dislike about the product?
I would like the call logs to be not only of the last 2 received/made.
What problems is the product solving and how is that benefiting you?
I don't have a problem with Nice.
Good audio quality and connection stability
What do you like best about the product?
Excellent audio quality on voice calls with phones, besides minimal delay, and great stability between the participants.
User friendly and easy to use UI.
User friendly and easy to use UI.
What do you dislike about the product?
Brazilian Portuguese UI Translation misses some words/terms
What problems is the product solving and how is that benefiting you?
Talk to technicians in my country and worldwide, with the exact same audio quality on both of the situations
Recommendations to others considering the product:
Very complete APP comparing to most of other APPs offered in the market.
The tool is very good and meets expectations
What do you like best about the product?
The tool is very good and meets our service needs, the layout is very easy to understand, easy to interact with and ends up being very intuitive. Calls are clear, with good audio and show us the identification on each call and the number to return in case the call drops, which is very good because sometimes we lose contact due to location or some other difficulty. We can also transfer calls to another agent if needed without any problem, which helps a lot. It is also possible to listen to calls made to correct any error in the service. The display is intuitive, very easy to use. The chat is also intuitive and easy to use, save and end conversations, being possible to copy, save and identify each conversation with what is requested, hardly. The tool rarely stops working, but when it does, we can usually get back to the service easily and quickly with the help of the support service, which is very agile and always gives us feedback, managing to solve our difficulties. The tool is very good in many ways, particularly I have no complaints, I think the notification bar could be different, because sometimes it doesn't appear on the screen and sometimes we miss some messages or there is a delay in the service.
What do you dislike about the product?
I believe the way to receive notifications. I don't see any disadvantages in using the NICE CXone, since the tool was implemented there were many benefits in the demands, both in calls and in chat support.
What problems is the product solving and how is that benefiting you?
I manage perfectly according to demands, after the implementation of the tool, there were improvements in answering and connecting calls. Chat service also got better, both for accepting and chatting, saving and terminating. Lost connection issues, lost chats have been fixed.
Recommendations to others considering the product:
The tool is very good and meets expectations
Easy platform to manage
What do you like best about the product?
I like the most because the first I tried it the dialer was easy to learn how to use it
What do you dislike about the product?
The user interface looks outdated, new a new update a modern look
What problems is the product solving and how is that benefiting you?
creating users to work from home is easy to to be used at home has all features that a remote job needs
Very Useful Software
What do you like best about the product?
Nice CXone is convenient. We open it separately from our virtual desktop, so it is easy to access and always available on our screen.
What do you dislike about the product?
There really isn't anything that I dislike about Nice CXone.
What problems is the product solving and how is that benefiting you?
As I mentioned previously, we no longer have to log into the virtual desktop to get to our softphones. It's very easy to access and always available.
Recommendations to others considering the product:
Nice CXone is a very useful software with many functionalities and it makes things MUCH easier and does so much more than what we were using before!
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