NICE CXone Mpower
NICEExternal reviews
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User friendly and responsive app
What do you like best about the product?
Simple UI and minimalistic design, quite responsive
What do you dislike about the product?
Sometimes the break counter will start from 1 min instead of 0min.
What problems is the product solving and how is that benefiting you?
VOIP communication and quality of calls, transferability of calls.
Recommendations to others considering the product:
Very easy and responsive
NICE CXone was awesome. We used this application on our daily job!
What do you like best about the product?
From what i have experienced was the it was good. We used this application every day 5 days in a week. As a Quality Assurance Anaylst, this application helped us a lot. We used this to monitor calls, listen calls to our engineers, even if was a callback callback call. Inbound or outbound callls. Supervisors can also monitor the calls if it is queue or not. They can monitor and managed the queue. the best thing to have access it was when you have a supervisor access where in you can monitor calls for an engineer, even if it was a few months ago or we can also listen to a live calls while engineer talking to a colleague. So far this is the only application that we used in our LOB. We don't use other applications aside from the NICE incontct. my colleague's was also happy for using this application. We encourage you guys to use NICE Cxone in your business. so far so good as a new user of CXone. its the best application so far.
What do you dislike about the product?
I don't see any downside on this application. it really helped us a lot when doing our daily tasked. When listening to recorded calls for the engineers. I don't see any issues with NiCE Cxone. We were able to complete our task on time by using this application NICE CXone. All the necessary information was there, and it was really helpful. I've been using this application for more that two years. so it was a big help for us. The only challenge that we encounter was since all of our engineers are working from home, sometimes they report to us that they are having issues listening to the colleague using the nice Incontact. Not sure if that was through the connection of the colleague(caller) or on the engineer's side. But overall, it was a good application. it delivers a good satisfactory to our clients.
What problems is the product solving and how is that benefiting you?
This application helped us to be connected to our colleagues (Callers). Since we are working on an ITO Helpdesk Company, it brings us joy when delivering our job correctly. As Quality Assurance Analysts, we can listen to the calls even if that was recorded. We can also listen to live calls. Most of our calls related to password reset, unlock account, more on the troubleshooting, so it really helps us to get in touch with a colleague regards on the issue, unlike when they are being contacted using Teams or Skype, Nice Incontact was able to solve our problem when dealing with the callers.
Recommendations to others considering the product:
We recommend using NICE CXone. There is a lot of options that we can use on this application. We can listen to live calls, recorded calls, monitor queues. It was a big help to our business. We highly recommend this. Been using this application for more that 2 years and all of us using this application. Support, Supervisor and Engineers.
nice to everyone
What do you like best about the product?
In the practicality that it has for us employees
What do you dislike about the product?
Does not like the designer, very simple, could have something more sophisticated.
What problems is the product solving and how is that benefiting you?
NICE facilitated direct customer service and is much more practical to handle
Recommendations to others considering the product:
I recommend the product, because of its ease of use, it is very safe and easy to handle
A great tool for services
What do you like best about the product?
We use the program in such things as to place ourselves in lunch, break to go Available to take calls for customers and employees inside our company.
It is a very flexible, easy-to-use program literally in all the places inside our company. We use it as a softphone and manager to analyze data from our collaborators. The most remarkable points are:
a) The system's stability, with simple access to all the tools that are available for use.
b) Friendly user interface of the application.
c) Great features, like sounds alerts and notifications integrated directly to the end-user.
d) It is excellent for making and helping out with appointments.
e) It is straightforward to communicate with clients using this application.
f) The audio is cristal clear and does not have any alternatives noises.
It is a very flexible, easy-to-use program literally in all the places inside our company. We use it as a softphone and manager to analyze data from our collaborators. The most remarkable points are:
a) The system's stability, with simple access to all the tools that are available for use.
b) Friendly user interface of the application.
c) Great features, like sounds alerts and notifications integrated directly to the end-user.
d) It is excellent for making and helping out with appointments.
e) It is straightforward to communicate with clients using this application.
f) The audio is cristal clear and does not have any alternatives noises.
What do you dislike about the product?
The program has some issues, although this can be very rare to occur. As per my experience, I only had problems on two to three occasions. To be more specific, the things I most dislike about the application was:
a) The lack of support on more languages (although available for my native language).
b) Complicated support contact for issues problems related to the application.
c) Glitches on the calls made to other countries.
a) The lack of support on more languages (although available for my native language).
b) Complicated support contact for issues problems related to the application.
c) Glitches on the calls made to other countries.
What problems is the product solving and how is that benefiting you?
Problems regarding IT. Through this application, our jobs became more straightforward and fast to achieve/realize.
Recommendations to others considering the product:
Always look to all the features available to make the most successful use of it.
Its an excellent application, very functional
What do you like best about the product?
the simplicity of the interface and call quality
What do you dislike about the product?
nothing at the moment, maybe the color scheme
What problems is the product solving and how is that benefiting you?
It solves the communications issue of our team, and the benefits are the quality of the calls and the speed it provides for making this calls
Critical operation contacted, Profit increased
What do you like best about the product?
My favorite part is I can able to divide the dashboards of different teams. I can see my peers as well with thier status. We have many statuses so that the clients could understand the current scenario and the routing also working well. It shows the time that how long we have been logged in hence improves productivity.
What do you dislike about the product?
If we have manual calling, you would be the best tool. and tool maximization is required then can be used to view in a better way, themes support also a good way of increasing customer base.
What problems is the product solving and how is that benefiting you?
We have critical operations to do, but we have to be in touch 24*7. Clients may call us anytime. So if we satisfy them hence, we have business running and profits to the pocket.
NICE inContact is so easy to navigate and use, I have really enjoyed my experience with this website
What do you like best about the product?
The most helpful thing about Nice is how easy it is to navigate the website. Everything is super understandable and well put together!
What do you dislike about the product?
I have no dislikes on Nice, so far everything has been great!
What problems is the product solving and how is that benefiting you?
Nice has helped when it comes to insuring that our customer service is the best. So many great benefits being put to use!
Review of NICE CXone program
What do you like best about the product?
I like how it works in relation to calls, it helps me a lot at work, and there's also the chat, which is organized and has a good interface. Intertace is simple and effective and you can also customize it to your liking and this is a very good point and you can also configure it according to preferences and alerts, and you can also customize alerts for both calls and chats, the which makes it very easy when you are very busy, it also helps me resolve emergencies calls that need to be answered very quickly as they need an efficient communication app to be fast, and I can make international calls as some of the supports I use are outside to my country
What do you dislike about the product?
I don't like it when I try to maximize the contact screen and it turns gray, and also when I drag the contact tab that's in a window, it goes full screen and it gets a little messy, and sometimes it takes a while to open, and also exiting this app is a bit annoying because you have to go to the app and click logout, sometimes I click x in the window itself and my user remains logged in even though I have already closed the app. and also the interface of the links and the login screen of the program could be on the same page because I always have to have 2 pages open.
What problems is the product solving and how is that benefiting you?
well I need to constantly call some customers and the NICE CXone helps me a lot , and I also get a lot of calls from technicians who need to talk about a call , and this contact between me and they help me resolve various issues here within the company,well I need to constantly call some customers and NICE CXone helps me a lot, and I also get many calls from technicians who need to talk about a call, and this contact between me and they help me solve problems here within the company, and there is also the chat in which I talk to the customer, it's very good because it lets you know when the chat goes down because there are times when I'm too busy and there's no way I can keep an eye on it all the time, it even makes a sound when the customer is typing and it helps a lot,
Recommendations to others considering the product:
is a good platform, very practical and simple to use, it improves the effectiveness of calls and chats, allowing for better customer service, bringing quick communication between the company and the customer, and giving a lot of performance to the company's work, so that your customers are served in the best possible way , and that there is minimal loss of SLA
A solid experience with NICE CXone
What do you like best about the product?
Using NICE CXone is a compelling experience for the daily workflow. The interface is simple and easy to use. The information contained on it is disposed on an absolutely accessible way. For this reason, managing the calls and tasks you need to do is very easy. The other feature that makes the NICE CXone a stellar experience is interrupting the flow of calls for while after the call ends, it saves the day.
What do you dislike about the product?
The inconsistency of when we answer the phone is confusing. Sometimes it rings, and we have to click, but sometimes it's automatically answered. I'd prefer if we didn't have ever to respond manually because the automatic answering function is perfect and precise.
What problems is the product solving and how is that benefiting you?
Our company needed a new system to substitute the old program to respond to calls from the field engineers.
Recommendations to others considering the product:
It's an easy-to-use phone application recommended to everyone. The interface is self-explanatory, making the navigation through it a stellar experience. Answering calls through it is simple and easy and very adaptable. I cannot stretch this enough on how smooth the manipulation of the tool is, and I surely recommend it to any company that needs to upgrade the system they use to make calls and contact distant people.
A good use with very important features for good development
What do you like best about the product?
Use the reports and information about the team I work with in real time
What do you dislike about the product?
There is a very short time to keep reconnecting, you need to confirm the connection every hour.
What problems is the product solving and how is that benefiting you?
Response time for the team is very good, making calls also resolves many adverse situations, calls and internal communication through the tool.
Recommendations to others considering the product:
Great tool for work and team bonding.
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