NICE CXone Mpower
NICEExternal reviews
1,718 reviews
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I've bee using NICE CXone for days and had a high quality experience.
What do you like best about the product?
I enjoy being able to view my colleagues' availability before reaching them.
This way, I can make sure they are able to attend my requests.
Quality audio is really good, sometimes better than reaching my team by phone.
This way, I can make sure they are able to attend my requests.
Quality audio is really good, sometimes better than reaching my team by phone.
What do you dislike about the product?
I wouldn't say I like receiving calls - by surprise - without accepting them. :P
What problems is the product solving and how is that benefiting you?
I solved a communication problem with my teams, and they can reach me whenever it's necessary.
It's useful contacting them with high-quality audio. Quality audio is really good, sometimes better than reaching my team by phone.
It's useful contacting them with high-quality audio. Quality audio is really good, sometimes better than reaching my team by phone.
Great quality in connections !
What do you like best about the product?
I really like the ease of handling and quality of connections.
What do you dislike about the product?
I would like the call logs to be not only of the last 2 received/made.
What problems is the product solving and how is that benefiting you?
I don't have a problem with Nice.
Good audio quality and connection stability
What do you like best about the product?
Excellent audio quality on voice calls with phones, besides minimal delay, and great stability between the participants.
User friendly and easy to use UI.
User friendly and easy to use UI.
What do you dislike about the product?
Brazilian Portuguese UI Translation misses some words/terms
What problems is the product solving and how is that benefiting you?
Talk to technicians in my country and worldwide, with the exact same audio quality on both of the situations
Recommendations to others considering the product:
Very complete APP comparing to most of other APPs offered in the market.
The tool is very good and meets expectations
What do you like best about the product?
The tool is very good and meets our service needs, the layout is very easy to understand, easy to interact with and ends up being very intuitive. Calls are clear, with good audio and show us the identification on each call and the number to return in case the call drops, which is very good because sometimes we lose contact due to location or some other difficulty. We can also transfer calls to another agent if needed without any problem, which helps a lot. It is also possible to listen to calls made to correct any error in the service. The display is intuitive, very easy to use. The chat is also intuitive and easy to use, save and end conversations, being possible to copy, save and identify each conversation with what is requested, hardly. The tool rarely stops working, but when it does, we can usually get back to the service easily and quickly with the help of the support service, which is very agile and always gives us feedback, managing to solve our difficulties. The tool is very good in many ways, particularly I have no complaints, I think the notification bar could be different, because sometimes it doesn't appear on the screen and sometimes we miss some messages or there is a delay in the service.
What do you dislike about the product?
I believe the way to receive notifications. I don't see any disadvantages in using the NICE CXone, since the tool was implemented there were many benefits in the demands, both in calls and in chat support.
What problems is the product solving and how is that benefiting you?
I manage perfectly according to demands, after the implementation of the tool, there were improvements in answering and connecting calls. Chat service also got better, both for accepting and chatting, saving and terminating. Lost connection issues, lost chats have been fixed.
Recommendations to others considering the product:
The tool is very good and meets expectations
Easy platform to manage
What do you like best about the product?
I like the most because the first I tried it the dialer was easy to learn how to use it
What do you dislike about the product?
The user interface looks outdated, new a new update a modern look
What problems is the product solving and how is that benefiting you?
creating users to work from home is easy to to be used at home has all features that a remote job needs
Very Useful Software
What do you like best about the product?
Nice CXone is convenient. We open it separately from our virtual desktop, so it is easy to access and always available on our screen.
What do you dislike about the product?
There really isn't anything that I dislike about Nice CXone.
What problems is the product solving and how is that benefiting you?
As I mentioned previously, we no longer have to log into the virtual desktop to get to our softphones. It's very easy to access and always available.
Recommendations to others considering the product:
Nice CXone is a very useful software with many functionalities and it makes things MUCH easier and does so much more than what we were using before!
This is very best tool with minimal configuration.
What do you like best about the product?
Inbound ,Outbound calls, Field Mappings on multiple objects
What do you dislike about the product?
All are helpful. They need to guide us more with the documentation to configure in salesforce
What problems is the product solving and how is that benefiting you?
We do have referrals to the salesforce most of the calls with patients and referrals in health cloud applications are operated.
The general experience is good.
What do you like best about the product?
It is easy to use as it does not requires installation
What do you dislike about the product?
the giagnose interface mustbe improved, also a way to generate logs to best troubleshoot issues, like poor connection, dropping calls.
What problems is the product solving and how is that benefiting you?
We have improved the telecom system, also eliminated phisical devices.
Practical and Robust
What do you like best about the product?
I have great experiences using NICE CXone, it is completely intuitive and allows me to use it on various devices without the need to install any additional application, just using it directly in the browser.
What do you dislike about the product?
Some USB devices generate more audio delay than standard P2 audio devices.
What problems is the product solving and how is that benefiting you?
I can generate reports that allow me to adjust the team to achieve project metrics quickly and practically.
Recommendations to others considering the product:
It's really worth using the NICE CXone, it's a tool that has everything you'll need to manage a contact center.
It make sense
What do you like best about the product?
Efficacy, costomer support, live chat...
What do you dislike about the product?
some times slow to respond, not responsive
What problems is the product solving and how is that benefiting you?
connecting with customers
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