NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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This is very best tool with minimal configuration.
What do you like best about the product?
Inbound ,Outbound calls, Field Mappings on multiple objects
What do you dislike about the product?
All are helpful. They need to guide us more with the documentation to configure in salesforce
What problems is the product solving and how is that benefiting you?
We do have referrals to the salesforce most of the calls with patients and referrals in health cloud applications are operated.
The general experience is good.
What do you like best about the product?
It is easy to use as it does not requires installation
What do you dislike about the product?
the giagnose interface mustbe improved, also a way to generate logs to best troubleshoot issues, like poor connection, dropping calls.
What problems is the product solving and how is that benefiting you?
We have improved the telecom system, also eliminated phisical devices.
Practical and Robust
What do you like best about the product?
I have great experiences using NICE CXone, it is completely intuitive and allows me to use it on various devices without the need to install any additional application, just using it directly in the browser.
What do you dislike about the product?
Some USB devices generate more audio delay than standard P2 audio devices.
What problems is the product solving and how is that benefiting you?
I can generate reports that allow me to adjust the team to achieve project metrics quickly and practically.
Recommendations to others considering the product:
It's really worth using the NICE CXone, it's a tool that has everything you'll need to manage a contact center.
It make sense
What do you like best about the product?
Efficacy, costomer support, live chat...
What do you dislike about the product?
some times slow to respond, not responsive
What problems is the product solving and how is that benefiting you?
connecting with customers
works very well and helps with all my needs on this
What do you like best about the product?
the overall experience and easy using it
What do you dislike about the product?
nothing its great and works very well love it i love how it works for me and helps out with over all experience
What problems is the product solving and how is that benefiting you?
helping with my overall stats on my career and works on my call performance i would recommand to any one to use this
Recommendations to others considering the product:
i think anyone who uses this should love the over all company on what there doing and too see for your self how good it works
Best System of the Call
What do you like best about the product?
It is excellent for communicating within the company and outside the company.
With NICE, I don't need to keep putting card numbers before making a call, and I wouldn't say I like having to put +55 in front of every number in every call.
It is effortless to use with labels on buttons and where they are needed. The audio is unmistakable and well heard. I have never had an issue with crashing or running slow.
In general, it is beneficial for our job performance.
With NICE, I don't need to keep putting card numbers before making a call, and I wouldn't say I like having to put +55 in front of every number in every call.
It is effortless to use with labels on buttons and where they are needed. The audio is unmistakable and well heard. I have never had an issue with crashing or running slow.
In general, it is beneficial for our job performance.
What do you dislike about the product?
However, I feel it needs more features such as a mobile-first design. [In my experience] If you try to log into a mobile device it the user interface is not pretty at all and impossible to work with.
I feel it gets the job done, but it isn't perfect. There is room for improvement. I would like to see more than just the last two calls quickly.
I feel it gets the job done, but it isn't perfect. There is room for improvement. I would like to see more than just the last two calls quickly.
What problems is the product solving and how is that benefiting you?
When Max freezes and won't run, it's hard to submit a feedback form.
I wish there were a way to submit the feedback form about tech issues from the call history report since we know exactly which call had a tech issue.
I think it is necessary to put a mute button before starting a call.
The tool helps in all activities proposed in my company, it's good, but it could improve.
I wish there were a way to submit the feedback form about tech issues from the call history report since we know exactly which call had a tech issue.
I think it is necessary to put a mute button before starting a call.
The tool helps in all activities proposed in my company, it's good, but it could improve.
Recommendations to others considering the product:
The tool helps in all activities proposed in my company, it's good, but it could improve.
I think it is necessary to put a mute button before starting a call.
It is suitable for companies of all sizes. NICE CXone is more suitable for medium, large, and giant associations, as it allows use by many people at the same time and very quickly, but maybe not so recommended for small essential that another option can present because it is not so much demand of links.
I think it is necessary to put a mute button before starting a call.
It is suitable for companies of all sizes. NICE CXone is more suitable for medium, large, and giant associations, as it allows use by many people at the same time and very quickly, but maybe not so recommended for small essential that another option can present because it is not so much demand of links.
The best!
What do you like best about the product?
I LOVE that I can actually see my performance at any time! This program offers so many incredible and useful tools that are easy to view/manage
What do you dislike about the product?
Nothing at all! The program is PERFECT and I am grateful that the company has selected this specific program that makes every day easier for all customer service representatives
What problems is the product solving and how is that benefiting you?
I havent encountered any problems with NICE CXone since I started using it. However, there have been a few colleagues who've had issues when transferring calls but we are still not sure whats the root of that specific issue
So far, so good
What do you like best about the product?
Compared with our prior vendor, I enjoy the ease of answering the call without a loud ringing noise in my ear each time.
What do you dislike about the product?
I don't like that the application must be in a separate window - it is not as simple toggle back & forth btwn windows. Also, when a person requests a call back, it's not always easy to tell at first that I'm listening to a recording. I also notice that it often gets stuck and doesn't give me a proper reading of agent availability/queue status.
What problems is the product solving and how is that benefiting you?
Overall it's simply less stressful without the added noise.
InContact is a powerful contact management tool for companies looking to grow and become stronger.
What do you like best about the product?
It is a tool that has all channels integrated, whether calls and chats are quickly and automatically. It has several mechanisms such as calls, chat, and other built-in features that can be easily accessed through interactive menus. Compared to the tool I used previously, I could see that the administrative part is more complex (reports with better quality) but easier to use. Through pre-built reports, I can quickly obtain important and detailed information that customers request about calls and chats received by the team. Another important point is the download of this information, which is done very quickly. Initially, I had a little difficulty when downloading recordings of incoming calls, but later I understood that these actions can be configured with different levels of access delimited by the contracting company.
What do you dislike about the product?
I don't know if this is due to some computer configuration, but sometimes the tool hangs for a while when receiving 2 or more chats. Another point I also miss is a more effective shutdown for people who don't have administrator access. Sometimes there may be failures in electricity, machines, or the internet and the agent remains connected even though they are no longer on the page. This can sometimes affect your project score.
What problems is the product solving and how is that benefiting you?
The management system is also intuitive and effective. I worked with tools that made it very difficult to carry out these activities. First of all, in administrative access, we have graphics and information on the home page allowing them to be personalized. This makes it easy to get a quick view of how the current situation is and how to act. With the inclusion of InContact, I could see improvements both in the technical part of the tool, such as in the quality of calls and recordings, as well as improvements in the tool's user perspective, as it is an easily accessible tool (it is a browser tool, it is not necessary to install anything ).
Recommendations to others considering the product:
It is very important to read the documents and training regarding InContact. As a tool that does a lot, you can get lost at first. But with practice, things get pretty easy. Also, pay attention to the reports, there are several ways to do them, so use the one that best fits your reality.
Nice System of Call
What do you like best about the product?
Quality agility of call, no faulty calls
What do you dislike about the product?
lack of a mute button before starting the call
What problems is the product solving and how is that benefiting you?
I need to make several calls, NICE helps me a lot
Recommendations to others considering the product:
Can use without fear, very well programmed system.
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