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Easy to use
What do you like best about the product?
Great to see call availability among all coworkers
What do you dislike about the product?
Inability to take a specific call unless in "available"
What problems is the product solving and how is that benefiting you?
Knowing when to be in available and when I have time to work on other things
Recommendations to others considering the product:
I've used a few different types of internet phone services and NICE is the most organized, and the phone quality is great. I've had little to no technical issues with it.
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NICE is user friendly, reliable, and great to use.
What do you like best about the product?
It is user-friendly and can be adjusted or modified to almost anything you need it to be. I like the feautures and how carefully placed/organized eveything is. I like that you are now able to text from it. I love the structure.
What do you dislike about the product?
I don't particularly appreciate that sometimes it disconnects out of nowhere.
What problems is the product solving and how is that benefiting you?
We use it for all out contact purposes. We call and text patients, teaamates, transfer calls to other departments just to be sure that we meet the best outcomes for everyone.
InContact is a reliable service that I use throughout 90% of my work day.
What do you like best about the product?
Incontact provides a user-friendly interface and a dependable service. I have been using InContact for over two years now. I remember using their previous agent and now their updated Max Agent. There are rarely any issues and when there are they have a reliable IT team. I know that I can count on InContact on a daily basis with minimal interuptions.
What do you dislike about the product?
The layout isn't the most pleasing to the eye, an updated and more modern-looking interface would be helpful. Right now, it seems a little outdated. I would also like to see if, when receiving text messages, someone could add an auditory alert. Without the sound, it isn't easy to notice when one is receiving a text unless they are at their computer at all times.
What problems is the product solving and how is that benefiting you?
InContact is connecting me with chronically ill patients daily. Having the option to call from anywhere in the country using a wifi signal has been great. I know that patients are able to hear me well over the phone and InContact is helping my company improve lives.
I've been using NICE inContact for more than 2 years and it's by far one of the most complete.
What do you like best about the product?
One of my favorite features of NICE inContact is seeing your call stats.
What do you dislike about the product?
I can't think of 1 thing I don't like about this software
What problems is the product solving and how is that benefiting you?
There's an entire office and services directory I can type in to dial without having an extension or complete phone #.
Recommendations to others considering the product:
Spend only a couple of hours on this software, and you will be good to go.
inContact delivers great quality calls
What do you like best about the product?
I like the fact that it is easy to use. Putting the number in and finding the city to dial is a breeze. For anyone starting with our company you are able to teach them easily and efficiently how to use the platform. I do like the clear sound quality of the calls and don't have to worry about dropped or calls or the patient not being able to hear me properly.
What do you dislike about the product?
I dislike that on occasion the dialer doe not create a dial tone. You sit there in silence until he answering machine or someone picks up on the other line. There are also times when it freezes on you and you have to close out of it and restart it to work correctly again. This can cause some time delays especially when dealing with making many calls a day.
What problems is the product solving and how is that benefiting you?
we solve problems on a daily basis and are able to reach our patients using a trusted call system.The patients are able to hear us clearly, allowing us to do our job as well as making sure we meet all the patients needs.
Recommendations to others considering the product:
I recommend highly for company use and for places where there are a high volume of calls being made on a daily basis. The ease of use is great for the individual and the quality is great for the company.
Easy, effective and fast response tool for call answering
What do you like best about the product?
Easy of use and quick grasp of the functionality without any additional training hours.
What do you dislike about the product?
The session logs out after a specific period of time without any warning.
What problems is the product solving and how is that benefiting you?
With NICE inContact we are able to get the customer to call directly to the dedicated support team for a faster response and effective answering for their issues and concerns.
Recommendations to others considering the product:
A quick easy to deploy the solution with minimal training. Agents can start working on it immediately with ease.
Wonderful product but...
What do you like best about the product?
It is an appealing system visually, and it runs smoothly.
What do you dislike about the product?
If it were able to speak with our other system, Order Entry would be much more efficient.
What problems is the product solving and how is that benefiting you?
The ability to communicate with the customer and have all of their information available is fantastic.
3month Review
What do you like best about the product?
I am able to connect remotely and still reach customers especially now due to covid
What do you dislike about the product?
It logs you out and you need to re log back in every 10 minutes
What problems is the product solving and how is that benefiting you?
I am able to reach customers and customers are able to reach me to talk about their cases and also help to troubleshoot cases
Recommendations to others considering the product:
I would reccomend NICE as an alternative to other VoIP services as it allows you to not only use your pc headset but also connects to your phone
Great interface and very user friendly. My leading choice for the new era
What do you like best about the product?
User-friendly interface and reliable service uptimes.
I am capable of doing things much faster and efficiently due to the convenient and well designed UI
I am capable of doing things much faster and efficiently due to the convenient and well designed UI
What do you dislike about the product?
Some latency issues using an integrated softphone.
This may be due to our Remote environment and should be resolved on our end.
This may be due to our Remote environment and should be resolved on our end.
What problems is the product solving and how is that benefiting you?
I am using it for incoming call queues and conferencing. Simple to use.
Consistency and Accuracy
What do you like best about the product?
I like Incontact's ability to log all activities so that I can accurately track all my time.
What do you dislike about the product?
It might freeze sometimes, but that could be due to the connection.
What problems is the product solving and how is that benefiting you?
It allows me to handle calls and switch between different calls quickly.
Recommendations to others considering the product:
Some updates to the physical look would be nice, I get tired of the blue and also, more options for ringtones
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