NICE CXone Mpower
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audio quality
What do you like best about the product?
make calls on my computer without needing a phone line connected
What do you dislike about the product?
audio quality is not good enough, it often interferes with the audio quality of something else I'm listening to
What problems is the product solving and how is that benefiting you?
it meets all the demands of my work
Recommendations to others considering the product:
good for work, only
Even I can use it
What do you like best about the product?
I like how easy and user friendly the system is use. I am not the best using the latest technology but I find it easy to use.
What do you dislike about the product?
For the most part everything seems to be good in the almost 2 years my company has been using the program. I haven't had many issues so I can't say what it is I dislike.
What problems is the product solving and how is that benefiting you?
call clarity, system stability are the biggest benefits compared to the last company I worked for and the system they used.
Opinion about NICE CXone
What do you like best about the product?
I like the practicality, as you don't have to sort the links, it's fast and effective.
What do you dislike about the product?
It makes a noise when ending the call/call, which bothers a lot, and the notifications that are left when ending a call too.
What problems is the product solving and how is that benefiting you?
Best customer service, convenient and fast.
Recommendations to others considering the product:
It's really worth it, it's an agile program and very easy to use.
Tool excellence for a Customer Service Agent
What do you like best about the product?
The platform the tool is based is really easy to understand and to use. It has multiple options that are easy to know what they are for and has many options to create new reports.
What do you dislike about the product?
It loses the connectivity really easy when using Max.
What problems is the product solving and how is that benefiting you?
I use it to take calls and check on my daily and weekly login reports. It is straightforward to use while on a call, transfer, conference, or make a new call.
Also you can have a lot of options to solve e-mails and take chats in the same toll withouth having to switch among different tools, which I consider an awesome feature!
Also you can have a lot of options to solve e-mails and take chats in the same toll withouth having to switch among different tools, which I consider an awesome feature!
Great way to integrate your phone and chat systems
What do you like best about the product?
I like that NICE CXone allows for the integration of our phone and chat system with our CRM.
What do you dislike about the product?
The integration does not always work smoothly but NICE CXone is always willing to help and modify the system to meet our needs/requests
What problems is the product solving and how is that benefiting you?
When the pandemic hit we had to find a way to keep in contact with our customers while we all worked from home. The NICE CXone system allowed us to do that.
NICE XCone Review
What do you like best about the product?
I find that the calling and texting features are very smooth and has make working extremely easy for me.
What do you dislike about the product?
Sometimes incoming text messages will not show up, and I will have to log out and back in to fix the issue.
What problems is the product solving and how is that benefiting you?
For NICE CXone, I am solving the problem of not having to call hundreds of people individually from my phone. It is all online and I am able to call many people with ease. This has made my working experience much more enjoyable.
Recommendations to others considering the product:
I highly recommend this software to anyone who is looking for a great auto-dialer to connect them with clients.
It works
What do you like best about the product?
Ability to manage phone calls on my computer.
What do you dislike about the product?
I don't particularly appreciate that when I miss a call, it says that I "rejected" a call.
What problems is the product solving and how is that benefiting you?
We now have the ability to transfer phone calls!! Yay.
Recommendations to others considering the product:
Suitable for small companies who need an easy-to-use phone system.
Very helpful and easy to use
What do you like best about the product?
Nice CXOne is easy to get into and use. Highly recommended
What do you dislike about the product?
UI could look a little bit more modern and pleasing to the eye
What problems is the product solving and how is that benefiting you?
Easy of calls going out to certain groups on the team in a round robin style
Great tool for Customer Service Reps!
What do you like best about the product?
Easy to use. Customizable ringtones. Access to agent reports. Access to queue numbers. Great and easy to use overall. Hardly any issues with the software. If there are issues, then they are easily troubleshot or resolved with IT. All tools are easily accessible as well.
What do you dislike about the product?
Sometimes the admins will block certain features from being customized by the user. Sometimes if I pull my headset a little bit too much and it disconnects, there is no way of me being able to reach out to the customer again even after I connect my headset back to the system. So that is one downside, the audio will fail altogether with no repair if any issue should arise mid-call.
What problems is the product solving and how is that benefiting you?
Using it to launch the phone and resolve customer issues. Very pleasantly surprised with the easy interface during and after calls. Disposition codes are self-explanatory and beneficial to include the comment box in case the correct disposition code is not available. I can also see my reports to see my stats and how many calls I am doing inbound and outbound as well as occupancy rates etc. This is helpful when i am doing a meeting with my supervisors so we can see areas that need improvement as well as areas that I am doing well in. The stats also allow for them to do agent rankings that are necessary for Maximus, the client, to determine how to go about specific requests with the agent. Overall, I think NICE CXone has plenty of helpful tools that allow for the facilitation of the user.
Recommendations to others considering the product:
Go for it! Honestly very easy to use.
simple and works
What do you like best about the product?
simple for using. multiple features. ties in well with other applications
What do you dislike about the product?
can be glitchy at times or encounter delays
What problems is the product solving and how is that benefiting you?
used currently for receiving user emails and call distribution
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