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It does the job
What do you like best about the product?
Gets the job done and has a good user interface
What do you dislike about the product?
Sometimes it doesn't work for both my colleagues and me
What problems is the product solving and how is that benefiting you?
We have a lot of order and function in our team with this software
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Work Required
What do you like best about the product?
Can copy/past phone numbers into it to call, can type co-woerkers names in it to call
What do you dislike about the product?
That I am marked as refusing a call when I simplay can't answer and that if I put it in administrative status it goes straight to VM.
What problems is the product solving and how is that benefiting you?
I often misinturrpret numbers so being able to copy/paste from our system prevents this from happening.
it's the same features as when you are using an office phone.
What do you like best about the product?
easy to use when in soft phone mode. you can see who's active within your company
What do you dislike about the product?
dependent on internet service. it does not work well on vpn, wide variety of caller tones so I can be notified once calls are available.
What problems is the product solving and how is that benefiting you?
ease communication with sales team, we can easily resolve issues with just 1 phone call. they can also leave voicemail and i am notified thru my email.
Recommendations to others considering the product:
determine the business needs
I have not had any issues
What do you like best about the product?
it provides the stats of all calls which makes it easier to record
What do you dislike about the product?
The stats do not provide information as same time.
What problems is the product solving and how is that benefiting you?
Inbound, outbound collection and customer service calls
This is best tool for call handling, report fetching,
What do you like best about the product?
Nice In contact is very user-friendly, easy to understand the user's flow to work with their content. report creating is very easy and retrieving data(reports) is also user friendly
What do you dislike about the product?
Nice In contact is taking a bit longer time to download the reports, and there is no option to add chats, quality tools; the visual of the information is not pleasing for us
What problems is the product solving and how is that benefiting you?
We are creating client reports, monitoring reports, taking calls, make and extracting daily reports, monitoring calls , quality check , etc.
Recommendations to others considering the product:
I will advise the nice in contact tool is user-friendly, best to use for daily creating, exporting the reports, call handling.
NICEincontact has been great!
What do you like best about the product?
I like how user friendly it is. I barely needed any training on it and learned the program immediately.
What do you dislike about the product?
I really can't think of anything I dislike about it.
What problems is the product solving and how is that benefiting you?
I am working on a covid hotline and it's great to use because calls come in accurately and we get our customers helped immediately using NICEincontact
Recommendations to others considering the product:
Choose Niceinconact if you'd like a program that is smooth and easy to use. Not much training is needed to use it and calls come in accurately and efficiently. It has made my job very easy.
Perfect Addition to the Workplace!
What do you like best about the product?
inContact is great for use in the workplace for a call center. It is fast; we take calls on a daily basis adn inContact allows us to do so, fast and efficiently. inContact has created a usable platform to help businesses and customers alike. It is efficient; when we have incoming calls it allows us to accept or decline. During the call we have a lot of options, we can hold, transfer, conference, launch a recording, mute, and hang up on the call. This allows us as employees to be able to have meaningful calls and experiences with both employees and customers. inContact is helpful because I can view my schedule whenever I need. Using their services we can apply to get time off at work, see our schedule, and see other employees schedules in real time.
What do you dislike about the product?
At times there are errors with the inContact call application. This is usually due to personal internet issues. The application where we, as employees, can review our schedules in real time has had one particular error. On the main page when we log on to view our schedule, when I am on the clock it doesn't show when my break is, I have to go to the overall view of everyones schedule to see that. That is really all the issues I can think of.
What problems is the product solving and how is that benefiting you?
It helps us with our call center experience, both for our customers and employees. We are solving the issue of accepting, answering, and ending calls with our techinicians, sales representivies and customers. Not only can we use the call application through our headset but we can connect it to our phone if need be. This allows us to have so many more opportunities while working and having a good experience with work and our job. I am extremely lucky to be able to work from home using this application, especially during the COVID -19 pandemic. I can use the call application from home and can view my schedule whenever I want, which I am very fortunate to have.
Recommendations to others considering the product:
NICE inContact has an incredible platform and lets users have great experiences with their systems. If you are looking for a system to use for call center uses inContact has the perfect systems for you. It is reliable, helpful, and efficient.
decent
What do you like best about the product?
the simplicity and cleanliness of the user interface
What do you dislike about the product?
It just kind of feels like its in the way, or I have to dig to find the agent in all my tabs
What problems is the product solving and how is that benefiting you?
Just contacting customers; and being able to see my daily stats
Recommendations to others considering the product:
nothing to add
Does what we need it to do
What do you like best about the product?
I like that it does the basic functions that we need.
What do you dislike about the product?
When we need to change something as far as on the back end it is very difficult.
What problems is the product solving and how is that benefiting you?
We solve the problem of answering the over 200 calls we get dailiy.
Recommendations to others considering the product:
Make sure you know who does the system changes
Very good system, hardly any issues
What do you like best about the product?
The easy navigation while using the phone.
What do you dislike about the product?
I don't have any dislikes. I really enjoy working with this software.
What problems is the product solving and how is that benefiting you?
Nice incontact has made calling, transferring & conferencing calls super easy
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