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Nice User Agent Review
What do you like best about the product?
The system is straightforward to use for taking calls. It´s a very simple wesbite to use to take and recieve calls. The sytem never has technical issues which is very helpful when taking calls. The clarity of the calls is nice as well. I like the options that it gives you for the messages and the queue. It is cool as well that it has all the info about all the options that NICE gives you with an explanation.
What do you dislike about the product?
Nothing at this time. I do enjoy the Nice website; as stated before, it's very easy to use. I would say i dislike maybe the color theme, but that is just me personally. The calls do drop frequently, that is annoying. I would maybe say if they added an option for a silent hold or to turn down the hold music. I have alot of customers complain about the music. Other than that i wouldnt really give it a bad review its just little things that I can deal with. Maybe making the caller screen a little smaller, it takes up a third of my screen.
What problems is the product solving and how is that benefiting you?
I am customer support for Disney Plus. I help a customer with technical, billing issues and issues related to the app and their account. I have realized it is much simplier to take calls and assist customer with all the options NICE provides to do so. It is very easy to conference call, I previously used Avaya which always caused issues with the calls dropping when doing so. I am very happy with the system NICe has and look forward to using it!
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Experience Sharing
What do you like best about the product?
Easy to operate if someone is working from home or other remote places. Easy to track and maintain the logs of the call as well as additional information.
What do you dislike about the product?
Overall it's good. But, They need to improve the oversll performance.
What problems is the product solving and how is that benefiting you?
We solve the poor service quality of the calls by using Nice inContact.
Recommendations to others considering the product:
It's beneficial for the organization. I highly recommend this.
REVIEW NICE in Contact
What do you like best about the product?
Specially client welcoming. We outstandingly once in a whereas require help from our IT gather to make any changes or redesigns. Most reports and rebellious can be figured out. Planning devices are exceptional. Integration very clear, utilizing Skybox to assist. TAM, Wreath Bailey, is awesome. Call transfer between agents is very easy.
What do you dislike about the product?
The Max bolster to utilize improvement - in a portion of ways, it is prevalent than its harbinger (Incline Administrator), but my most noteworthy fight with it isn't able to easily see what calls are inside the line at a see. One or two of of the reporting choices may be made strides upon as well. Many highlights are a bit clunky and may utilize many fine-tuning
What problems is the product solving and how is that benefiting you?
InContact is straightforward to encourage logged in and take calls or alter your state. It in addition especially adaptable, parts of customization and a sensible whole of enumerating choices. It licenses the capacity to see the current state of each contact and administrator that are logged into the arranging. The capacity to set up miens to see a layout of what each contact was nearly is uncommonly important, as is the capacity to viably drag the caller ID for calls in case a call is dropped
NICE inContact is a Pretty Nice System!
What do you like best about the product?
The interface is simple and navigation is easy and uncomplicated. I enjoying the benefit of scheduling my callbacks right in the system and the auto callbacks. The system didn't require a ton of training to begin operating it proficiently. Not complicated at all. I also like that it combines several activities into one system that helps to streamline my day and maximize my time. I can see my entire call history for the day; see when my co-workers are in a call or available for transfer; easily transfer my caller to the right destination or conference in another party that needs to be in on the conversation.
I have been told that the Hold music is better than the plane elevator music you hear most often when I have had to put my caller on Hold.
The disposition options are pretty easy to understand and apply the correct election based on what I am doing a the time.
So overall the system does a lot and does it quite well!
I have been told that the Hold music is better than the plane elevator music you hear most often when I have had to put my caller on Hold.
The disposition options are pretty easy to understand and apply the correct election based on what I am doing a the time.
So overall the system does a lot and does it quite well!
What do you dislike about the product?
I don't have any complaints about the system at this time because everything is pretty easy and the workflow is very simple.
What problems is the product solving and how is that benefiting you?
The call flow is easily manageable and employee stats are simple. It's easy to see who is doing what and at what time. I know when my co-workers are available and when they are not. I can see my entire call history and easily redial a caller if we are inadvertently disconnected. I also enjoy seeing my scheduled appointments that are coming up so that I can manage my time properly. I no longer have to refer to my calendar to know what appointments I have scheduled for the day. I also don't have to dial out to reach my scheduled appointments, the system does it which is pretty Nice! Did you notice my play on words there!?!
Overall, I would recommend the NICE inContact softphone system to any organization that would like an easy way to autodial, schedule appointments, and manage workforce and employee phone activities.
Overall, I would recommend the NICE inContact softphone system to any organization that would like an easy way to autodial, schedule appointments, and manage workforce and employee phone activities.
Easy system
What do you like best about the product?
I like the ease of use. It's not simplified, but it's not difficult to use either.
What do you dislike about the product?
The screens aren't always the easiest to read in reporting
What problems is the product solving and how is that benefiting you?
I'm keeping track of my people and am able to check reports
Nice inContact review
What do you like best about the product?
Setup is really cohesive and user-friendly.
What do you dislike about the product?
Phone system disconnects from server to much
What problems is the product solving and how is that benefiting you?
I have taught myself how to use the different depositions to my advantage.
Valuable Workplace Tool
What do you like best about the product?
inContact is incredibly user-friendly. Even those unfamiliar with technology would be able to gain from it.
What do you dislike about the product?
There have been instances of dropped calls when attempting to pick up. Unsure if this is device-specific or a known issue.
What problems is the product solving and how is that benefiting you?
Clients can call the support line without having our direct numbers. It ensures that one agent does not become frequently contacted.
Recommendations to others considering the product:
I would definitely test the features. It has great potential if you are familiar with it.
Use this site to log into work to use our phone lines.
What do you like best about the product?
It helps keep track of our phone calls and easy to log into.
What do you dislike about the product?
After a while if not using it signs you out and you have to repeatedly sighn back in,
What problems is the product solving and how is that benefiting you?
This website is very easy to log onto and easy to use.
Super easy to master
What do you like best about the product?
I like how customizable it is and how I can always make my call count smaller and bigger
What do you dislike about the product?
What I dislike is the fact that sometimes calls get stuck
What problems is the product solving and how is that benefiting you?
It's easier to answer calls in a timely manner
Solid app for VoIP connections
What do you like best about the product?
Very easy to use and set up, quality is always very high. I have never encountered any issues with dropped calls or dialing, which can sometimes be a pain when using VoIP services.
What do you dislike about the product?
There is what seems to be a feature that disconnects LEG every two hours or so. It can sometimes be not very pleasant having to reconnect. It can sometimes drop the connection, sometimes a pain to have to watch what it's doing.
What problems is the product solving and how is that benefiting you?
Lots of features are available, removes any of the negatives you might find. Super fast to pick up how to use.
Recommendations to others considering the product:
In my opinion, it is the go-to when it comes to VoIP session requirements. I've not seen another application that can provide the same service with the same ease of use.
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