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Nice in contact is actually good. It allows you to connect with different people,
What do you like best about the product?
The ability to disposition my calls in the proper way.
What do you dislike about the product?
There is really nothing that i dislike about it.
What problems is the product solving and how is that benefiting you?
We are reaching out to health orgs to schedule charts.
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New to G2
What do you like best about the product?
The skills feature and team view are my favorite parts
What do you dislike about the product?
It is more in depth then the previous program I have used
What problems is the product solving and how is that benefiting you?
We are able to track our in-coming calls better in NICE. The benefits so far are the team view
Recommendations to others considering the product:
Nice had been great. The ring central team is who we are working with, and they have been a little harder to work with, but we are getting it done
Not user friendly
What do you like best about the product?
It is visually appealing and easy to monitor your agents from the RTA screens. You can also set it up to monitor just certain agents which makes it easy to ensure your agents are doing what they should be doing.
What do you dislike about the product?
There are limited reporting options that can be run, it would be nice to be able to customize the reports to fit what is needed. The biggest issue is that when you run a report you are required to enter in each agent on your team for every report pulled. It would be less time consuming if there was a way to set up your agents in the reporting section permanently. Also, I searched the internet for a user guide/manual for this application and was not able to find any information regarding how to use the tools available within the application. So a user guide would be very helpful to get the most from this application.
What problems is the product solving and how is that benefiting you?
Call avoidance is something that has been solved using this system as you can see the history of calls of each agent. However, it is very hard to monitor this as when you pull up the agents call history the box that you can find this information in is very small and is not able to be made larger to view more than 4-5 calls at a time and you cannot pull a report of this information with the same information that is listed in this tiny screen. But I still consider this a benefit due to the information that you can find .
Very easy to use, user friendly and well structured
What do you like best about the product?
Very helpful when trading rotas and planning weeks
What do you dislike about the product?
Dislike the menu structure - often long to browse between menus
What problems is the product solving and how is that benefiting you?
Easy to solve rota issues, swap shifts, and plan weeks ahead
Incontact: A reliable solution for offshore work
What do you like best about the product?
Ease of use - even if we test call hundreds of telephone numbers we find incontact an easy tool to work with.
What do you dislike about the product?
The slight delay of audio when audio conferencing
What problems is the product solving and how is that benefiting you?
We are an offshore team supporting a US client and with the use of Incontact, it has been pleasant to teleconference using incontact.
Recommendations to others considering the product:
You can easily dial lots of numbers even hundreds by copying and pasting each.
Amazing
What do you like best about the product?
The Smooth connectivity I have been using this and love it.
What do you dislike about the product?
There is nothing to dislike this Nice in contact
What problems is the product solving and how is that benefiting you?
I am in Customer support and we receive calls from the customers no problem with the connectivity
User friendly
What do you like best about the product?
software is easy to use on a daily basis
What do you dislike about the product?
the software freezes sometimes and requires log off
What problems is the product solving and how is that benefiting you?
managing contacts to book servces
It needs to be more user friendly and it needs more feature regarding data.
What do you like best about the product?
The thing I like the most is the dashboard.
What do you dislike about the product?
It doesn't feel that user friendly and the search functiones feels very limited.
What problems is the product solving and how is that benefiting you?
A great benefit is not having a hardphone as a tool.
It is very easy and convenient to use
What do you like best about the product?
That the system is so easy to log in to and that it is a digital phone. It is a great way to connect with customers.
What do you dislike about the product?
Everything is easy and convenient to use. No dislikes. Everything is so great and easy to use.
What problems is the product solving and how is that benefiting you?
I am helping customers with questions about goodwill centers and stores and helping blue duck customers with their ride issues. The fact that you can log in from the computer makes everything so much easier.
Recommendations to others considering the product:
There are recommendations at this time. The system is very fun and easy to use.
Voice Practitioner II
What do you like best about the product?
Reliable and secure for the patients, medical staff, and insurance payers.
What do you dislike about the product?
I would like to be able to store my most used contacts.
What problems is the product solving and how is that benefiting you?
Processing issues, security.
Recommendations to others considering the product:
N/A
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