NICE CXone Mpower
NICEExternal reviews
1,718 reviews
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Great app to keep updated on work schedule
What do you like best about the product?
Data-Driven Results
The exact understanding of the quality of service provided
What days or times of day are we busiest.
The exact understanding of the quality of service provided
What days or times of day are we busiest.
What do you dislike about the product?
More Out of the Box Reporting Functionality
Google Chrome browser often cranky and uncooperative
Google Chrome browser often cranky and uncooperative
What problems is the product solving and how is that benefiting you?
With this excellent feature, we don't need to put the card numbers in every call, making our work easier and making our service more agile, and the part of making calls is perfect.
Recommendations to others considering the product:
I would suggest reaching out to them and asking for a demonstration. Worth it! It is super simple to use.
The best solution in customer relantionship, i never had any experience like that!
What do you like best about the product?
1. The calls are always clear, have very good quality of sound;
2. It is greatly influences the final delivery to the customer;
3. it gives us confidence that we can talk calmly with the customer without interruptions;
4. Quickly connect relationship wizards;
5. Ease of making and receiving calls.
2. It is greatly influences the final delivery to the customer;
3. it gives us confidence that we can talk calmly with the customer without interruptions;
4. Quickly connect relationship wizards;
5. Ease of making and receiving calls.
What do you dislike about the product?
1. Some calls, it makes a loud noise when the phone is calling;
2. Sometimes the costumer can't keep talking cause it disturbs, some noise gate would be very usual;
3. Always need to update all systems to work properly;
4. The connect button appears every hour, so be careful not to miss the call;
5. sometimes it is necessary to clean the browser to be able to connect.
2. Sometimes the costumer can't keep talking cause it disturbs, some noise gate would be very usual;
3. Always need to update all systems to work properly;
4. The connect button appears every hour, so be careful not to miss the call;
5. sometimes it is necessary to clean the browser to be able to connect.
What problems is the product solving and how is that benefiting you?
We realized that we always need to connect the agent, this was resolved when the connection time became longer, but it is still necessary to be always connecting the extension.
Recommendations to others considering the product:
1. Intuitive interface;
2. Easy access to information;
3. Great quality in the links;
4. Fast system;
5. Always use F5 when using the system;
6. pay attention to the times so as not to go out for breaks together with other users;
7. Always update systems for Nice to work properly.
2. Easy access to information;
3. Great quality in the links;
4. Fast system;
5. Always use F5 when using the system;
6. pay attention to the times so as not to go out for breaks together with other users;
7. Always update systems for Nice to work properly.
Dont forget how good this company is!
What do you like best about the product?
The best company ever to work with on phones
What do you dislike about the product?
there is nothing to dislike about this company
What problems is the product solving and how is that benefiting you?
Their problem is very minimal, and their support team the best to work with, and the benefit is the best in the country to work with
Recommendations to others considering the product:
Use it. This ia a great company to use their services. Thye are very good
AN INCREDIBLE EXPERIENCE WITH NICE INCONTACT
What do you like best about the product?
The nice incontact is easy to access, without many details and simple to use, it doesn't crash and has a clean connection without noise or disturbances during the call.
What do you dislike about the product?
when ending the contact, what I don't like is the noise of ending the contact.
What problems is the product solving and how is that benefiting you?
Very cool how nice it is for making calls, one benefit is that it can redial more easily.
Recommendations to others considering the product:
Be attentive to include the country code before making contact.
Nice is quick and practical
What do you like best about the product?
Ease of making calls, sending emails, transferring calls, and redialing numbers.
What do you dislike about the product?
The notification sound is a bit too much for me.
What problems is the product solving and how is that benefiting you?
With Nice, I make calls successfully, easily, and much faster.
Recommendations to others considering the product:
Be attentive to use the country code before entering the desired number, turn off audio notifications in the settings.
The more I practice the easier
What do you like best about the product?
The practicality of using a totally new tool in our environment, efficient and straightforward, enabling us more and more every day, adding, in addition to innovation, a great advance in connection technology
What do you dislike about the product?
Given the tool that has state-of-the-art technology, the only criticism I have to carry out is the tool that expires very quickly, and we always need to go back to the beginning to continue what we had already started; it may take a little longer to disconnect
What problems is the product solving and how is that benefiting you?
We are always in contact with the customer, and we notice that the practicality of using the tool makes us more willing to want to know more about a new tool that has state-of-the-art technology
Recommendations to others considering the product:
that the product, in addition to being easily accessible, is practical for all audiences, bringing, in addition to innovation, a great advance in connection technology and in the image of the product
Great product - would recommend.
What do you like best about the product?
CXOne is user-friendly, modern and helps me to do my job with ease. I like how easy it is to locate contacts and check their availability before making the call.
What do you dislike about the product?
It does take some time to learn the system, but once you do, it is user-friendly. There have been some bugs here and there which have been quickly rectified once identified.
What problems is the product solving and how is that benefiting you?
Identifying how many representatives are available to take a call. Being able to determine how long wait time will be to speak to a certain department.
the lagging issues are what does not warrant a higher review
What do you like best about the product?
The many reporting options and the ability to monitor everything
What do you dislike about the product?
Slowness it is slow and sometimes times out - other times just randomly logs out
What problems is the product solving and how is that benefiting you?
Reviewing calls to ensure call quality is a major one
Easy-to-use, simple, and modern tool.
What do you like best about the product?
The automatic redial, an easy-to-use, modern, and simple tool.
What do you dislike about the product?
An error appears from time to time when we make the connection and the type of error is not specified clearly.
What problems is the product solving and how is that benefiting you?
Faster connections drop less than the old tool we used before the new Nice.
Recommendations to others considering the product:
I would say that it is a great, easy-to-use tool that greatly helps those seeking ease and quality in telephony.
I think the tool is very good
What do you like best about the product?
I like that the last contact is saved and it is very simple to use the tool.
What do you dislike about the product?
I don't like an error that appears occasionally, which doesn't specify the reason for the error.
What problems is the product solving and how is that benefiting you?
the time to make the call, I think it's faster and since the contact is recorded, you don't waste time returning the call by dialing again
Recommendations to others considering the product:
I advise using it, a simple tool, easy to handle, and complete, I am loving working with NICE.
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