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Super easy program to use, very efficient & professional.
What do you like best about the product?
Nice incontact is a very reliable program.
What do you dislike about the product?
I don't have anything about the program that I don't like.
What problems is the product solving and how is that benefiting you?
I use Nice inContact to access my virtual phone system
Recommendations to others considering the product:
I recommend Nice inContact to anyone in need of Auto Dialer/Telecom Service.
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Its great quality
What do you like best about the product?
its clear and easy to use lines dont drop
What do you dislike about the product?
I dont like the dial pad transfer conferance menu I feel the dial pad should be seperate and work for all its needs.
What problems is the product solving and how is that benefiting you?
I am helping to solve corona vaccine appointments with nice the benifit i have relized is it is a real job using this program.
My experience using nice 7 years in different levels on my company
What do you like best about the product?
It always provides every single kind of data we need; monitoring and data analysis are effortless to do.
What do you dislike about the product?
There are not a lot of tools within the software to help users understand certain functions.
What problems is the product solving and how is that benefiting you?
We use it for data analysis, monitoring, and contact handling.
NICE contact center
What do you like best about the product?
I like call routing, adding skills, and the fact that I can see available agents is excellent.
What do you dislike about the product?
I'm not too fond of the active queues icon on the bottom left. I'm not particularly eager to hover over that icon to find out that information. It will be good if I can see it in the center of the screen
What problems is the product solving and how is that benefiting you?
Easy call connect with users. Call routing is excellent. I can see the number of available agents on my team and in the organization.
it is also helpful to see how many people are waiting to be answered in the active queue
it is also helpful to see how many people are waiting to be answered in the active queue
Easy to use
What do you like best about the product?
I believe that the best part of the system is the Easy to use interface. It makes navigating the phones a much less stressful task.
What do you dislike about the product?
I would say the aftercall time, but its nothing that cant be fixed by switching out of available when needed.
What problems is the product solving and how is that benefiting you?
none currently.
Recommendations to others considering the product:
Follow the training videos as it makes it so much easier to use. It doesnt take much to learn the system, but my best reccomendation would be to actually take your time to navigate the system so gain familiarality.
Pretty good for the job it's needed for, and very simple to use.
What do you like best about the product?
I love the simplicity and how easy it is to launch.
What do you dislike about the product?
We are not given a longer warning before a call starts. It would be better to have a little more time to prepare for a call. On days where it isn't that busy it's a lot harder to know when calls are coming in and preparing for a call is much harder, they can take you by surprise.
What problems is the product solving and how is that benefiting you?
It's extremely simple and it's providing agents with a great system and model to follow, with a very easy way to log in and out. Also it's even easier to go from available to take calls to unavailable.
Recommendations to others considering the product:
It does the job while maintaining simplicity, I would recommend.
Great Service Hands Down
What do you like best about the product?
I like the consistency of how the program holds up, even through intense call queues.
What do you dislike about the product?
There is nothing I dislike about the service.
What problems is the product solving and how is that benefiting you?
I can cut down on queue waiting times with NICE inContact. I have the benefit of clear, crisp calls.
Great Tool
What do you like best about the product?
The easy way to use and navegate the system
What do you dislike about the product?
that need to stay in the fron all the times or you can lose a call
What problems is the product solving and how is that benefiting you?
Easy to dial and find tool to use
Great Tool for Customer Support Agents
What do you like best about the product?
I love how easy it is to use. The functionality is fantastic. Easy to transfer a customer. Since it is so efficient, the calls get answered faster, meaning fewer wait times for customers. The different integrations that be can be used with InContact, such as the integration within Salesforce. As a customer support agent, it helps me know exactly how long my calls are, breaks, and lunches.
What do you dislike about the product?
The software tends to freeze sometimes. Sometimes the calls do not come through to my phone, or the call's drop. I have to clear my cache every other day, or I will run into issues.
What problems is the product solving and how is that benefiting you?
The problems I have solved are how to be more efficient on calls. The reports generated help me to get better at my job and calls times. The benefits of being able to watch how many call's in que is fantastic.
RC-CC helping meet business needs!
What do you like best about the product?
The predictive calling/autodialer functions have worked wonders for our call canter this past month! I also enjoy the Dashboard functions to monitor our call ques.
What do you dislike about the product?
I do not prefer productivity limitations when doing inbound calls and outbound lead management without separating the two. Also, I dislike the work required to place agents in and out of que.
What problems is the product solving and how is that benefiting you?
It has assisted in decreasing our outbound backlog by increasing our call completion. Also, it has helped us reach SLA.
Recommendations to others considering the product:
Communicate with the support team to maximize the benefits.
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