NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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Great product - would recommend.
What do you like best about the product?
CXOne is user-friendly, modern and helps me to do my job with ease. I like how easy it is to locate contacts and check their availability before making the call.
What do you dislike about the product?
It does take some time to learn the system, but once you do, it is user-friendly. There have been some bugs here and there which have been quickly rectified once identified.
What problems is the product solving and how is that benefiting you?
Identifying how many representatives are available to take a call. Being able to determine how long wait time will be to speak to a certain department.
the lagging issues are what does not warrant a higher review
What do you like best about the product?
The many reporting options and the ability to monitor everything
What do you dislike about the product?
Slowness it is slow and sometimes times out - other times just randomly logs out
What problems is the product solving and how is that benefiting you?
Reviewing calls to ensure call quality is a major one
Easy-to-use, simple, and modern tool.
What do you like best about the product?
The automatic redial, an easy-to-use, modern, and simple tool.
What do you dislike about the product?
An error appears from time to time when we make the connection and the type of error is not specified clearly.
What problems is the product solving and how is that benefiting you?
Faster connections drop less than the old tool we used before the new Nice.
Recommendations to others considering the product:
I would say that it is a great, easy-to-use tool that greatly helps those seeking ease and quality in telephony.
I think the tool is very good
What do you like best about the product?
I like that the last contact is saved and it is very simple to use the tool.
What do you dislike about the product?
I don't like an error that appears occasionally, which doesn't specify the reason for the error.
What problems is the product solving and how is that benefiting you?
the time to make the call, I think it's faster and since the contact is recorded, you don't waste time returning the call by dialing again
Recommendations to others considering the product:
I advise using it, a simple tool, easy to handle, and complete, I am loving working with NICE.
highly recommend
What do you like best about the product?
The ease of use of the tool, as the employees do not have difficulty in handling the tool.
What do you dislike about the product?
When employees have problems with calls, Nice has become the favorite among employees due to its agility in all aspects.
What problems is the product solving and how is that benefiting you?
the speed of the connections
Recommendations to others considering the product:
delve into the tool as it has various functions
Nice is very fast, practical, and agile.
What do you like best about the product?
I really like Nice because those of us who work in call centers are always contacting customers, and Nice makes this much easier. The calls don't drop or have issues, making our work much more efficient and effective.
What do you dislike about the product?
I don't really like having to always add the +55 when making a call; sometimes it messes up the numbers, causing them to get all jumbled. I also think that NIce could have a program that alerts about break times because many times we forget to end the breaks, making them too long.
What problems is the product solving and how is that benefiting you?
With this nice, we don't need to keep entering the card numbers in all the calls, making our work easier and making our service more agile, and the calling part is really good.
Recommendations to others considering the product:
For those who are unsure whether to use NICE or not, I can affirm that it is a great choice for your company or for personal use. You can be sure that it will greatly facilitate the work of your employees or your own work.
Overall Performance
What do you like best about the product?
There have been many features that have come out in the past years. More 3rd party vendors are integrating with NICE inContact, allowing room for having more options for customers.
What do you dislike about the product?
I would like to see more enhanced features for Agent for Salesforce (for classic and lightning versions). Upgrades should be automatic for Agents for SF.
I still have not seen any updated features yet.
NICE inContact report could also use some enhancement for their products.
I still have not seen any updated features yet.
NICE inContact report could also use some enhancement for their products.
What problems is the product solving and how is that benefiting you?
We need to provide quick solutions for our potential clients. Information and demos have been set up quickly to meet our needs. We have implemented over three new NICE inContact products this year to fit our client's requirements.
Recommendations to others considering the product:
Its definitely something that you should try for your call center needs. Many options can help your call center run smoothly.
Very Much Intuitive
What do you like best about the product?
Analytics and Insights, Custom reports ,
What do you dislike about the product?
Missing capabilty of Wizard based reports creation
What problems is the product solving and how is that benefiting you?
Great tool for Call based interactions and using it to mitigate factors that are causing Low CSAT, Using data sets for productivity measurement and negative trend anlayisis.
The best phone tool ever
What do you like best about the product?
What I love about NICE inContact is that it is very user-friendly. I have never had any issues, either technical or trying to understand how the program works. I use it every day at my work, and, honestly, I have used several other phone tools, and they are not the same. The experience that I get through that phone tool is terrific. I strongly recommend other colleagues to use it.
What do you dislike about the product?
Sometimes at work, we have some Internet issues, which is understandable that some programs don't work correctly. NICE inContact is not the exception. Even though those issues are minor compared to others, another thing that I would like to point out is that there is a ring sound I don't like quite much. I haven't figured out how to change that ringing sound at the beginning of every call.
What problems is the product solving and how is that benefiting you?
I'm currently working for a company that requires inbound and outbound calls. Most of my work is resolving people's billing or technical issues. So, sometimes when we call these people back, the tool allows to even contact people from other contries.
Recommendations to others considering the product:
Make sure your Interner connection is not a problem. Always try to get the best Internet provider. Download speed 100mbs and Upload speed 60mbs would be great.
nice is a good app
What do you like best about the product?
I like that everything you need for calls is in one place. I like that NICE shields my phone number and I am able to transfer customers over to sales easily, any department that I need I am able to transfer them over easily by typing it into the search box. NICE was also very easy to learn how to work its pretty self explanatory. UI have been using NICE since March of 2020 and there is really not a difference in the upgrade because its close to perfect but when you guys do upgrade it im pretty sure itll be even more perfect than it already is. Another thing that I liek about NICE is that instead of me checking my work schedule I can use Nice to know when my breaks and lunches are doing the day. It saves me a lot of time rather than logging in a different website to see my schedule. I love that nice shields my number as well that is perfect for the safety of my personal information.
What do you dislike about the product?
Sometimes NICE loses connection, it has to be restarted. Other then that this is a great device to use when working for any company. I like that I am able to use my own phone by just entering my number into the device.
What problems is the product solving and how is that benefiting you?
Sometimes It has to be restarted after a while of using it. Its easy to solve that problem, all you have to do is click the X button at the top and then open the page again. You wont even have to sign in again. Even if NICE crashes, you will not lose the customer on the other end, so that makes up for the flaws.
Recommendations to others considering the product:
This is a great service to use
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