NICE CXone Mpower
NICEExternal reviews
1,714 reviews
from
and
External reviews are not included in the AWS star rating for the product.
nice is a good app
What do you like best about the product?
I like that everything you need for calls is in one place. I like that NICE shields my phone number and I am able to transfer customers over to sales easily, any department that I need I am able to transfer them over easily by typing it into the search box. NICE was also very easy to learn how to work its pretty self explanatory. UI have been using NICE since March of 2020 and there is really not a difference in the upgrade because its close to perfect but when you guys do upgrade it im pretty sure itll be even more perfect than it already is. Another thing that I liek about NICE is that instead of me checking my work schedule I can use Nice to know when my breaks and lunches are doing the day. It saves me a lot of time rather than logging in a different website to see my schedule. I love that nice shields my number as well that is perfect for the safety of my personal information.
What do you dislike about the product?
Sometimes NICE loses connection, it has to be restarted. Other then that this is a great device to use when working for any company. I like that I am able to use my own phone by just entering my number into the device.
What problems is the product solving and how is that benefiting you?
Sometimes It has to be restarted after a while of using it. Its easy to solve that problem, all you have to do is click the X button at the top and then open the page again. You wont even have to sign in again. Even if NICE crashes, you will not lose the customer on the other end, so that makes up for the flaws.
Recommendations to others considering the product:
This is a great service to use
INCONTACT REVIEW
What do you like best about the product?
KEEPS TRACK OF TIME, EASY TO NAVIGATE THROUGH
What do you dislike about the product?
A LOT OF THE TIME THE SYSTEM IS GLITCHY OR WHEN I PUT MYSELF IN UNAVAILABLE, IT WON'T START AT 0
What problems is the product solving and how is that benefiting you?
I HAVEN'T SOLVED ANY PROBLEMS, I LIKE THAT LETS ME KNOW HOW LONG IVE BEEN AWAY
Works Great
What do you like best about the product?
Live monitor is good. Great for call center work.
What do you dislike about the product?
The system Freezes up, and time is off. Reports time is off. Agent phones Disconnect
What problems is the product solving and how is that benefiting you?
Screen Capture is Great!
Great platform to handle everything telesales!
What do you like best about the product?
The workflow of this platform is so helpful for me to stay on task, get my job done, and keep organized.
What do you dislike about the product?
Once in a blue moon it freezes and I have to get booted.
What problems is the product solving and how is that benefiting you?
Scheduling phone calls and following up all the time was a challenge for me, but since I've been using NICE I can stay up to date and never miss a follow-up or appointment!
Recommendations to others considering the product:
If you're in telesales, NICE is the platform that will rock your workflow!
very easy to handle and easy to access
What do you like best about the product?
very simple easy to handle buttons are self-explanatory, i don't need my cell phone to make calls; calls are automatically dialed for me
What do you dislike about the product?
n/a i like the program itself. There is nothing that i don't dislike. Everything is excellent, effortless to access
What problems is the product solving and how is that benefiting you?
the problems I'm solving is connecting with offices to get chart retrieval; the benefits I have realized are that I don't need my cell phone to make these calls, and it's easy for work calls
Recommendations to others considering the product:
use it its easy access
Simplified and practical system.
What do you like best about the product?
The ease of transferring calls and adding people to calls, video calls, contacts saved from other departments. The colors of the app are very cheerful.
What do you dislike about the product?
I have nothing to complain about regarding NICE so far. It could only improve in terms of using the +55 for calls, as sometimes this causes issues when there are many calls in the queue at the company. But this is the only point to consider for possible improvement.
What problems is the product solving and how is that benefiting you?
NICE, so far, has not experienced any drop in calls or incomplete calls. The app does not interfere during the call and does not appear in the middle of the screen when analyzing cases.
Recommendations to others considering the product:
Nice has the ease of accessing faster, to Make the Call with the client using the DDD +55 without error. The configuration part has the possibility to change the color of NICE, change the sound of alarms, Video Calls do not freeze, there is no delay in voice, the application is fluent in calls, and there are many other options for shared calls, access search to contacts saved from other sectors and it has a very satisfactory Design. I highly recommend this innovation and it does not interfere when making proposal analyses.
I practice
What do you like best about the product?
The possibilities of transfer, silence, and conference
What do you dislike about the product?
At the moment of ending, sometimes we press the mute button and the call gets stuck.
What problems is the product solving and how is that benefiting you?
In the daily routine of making calls, the telephony problem has decreased significantly, such as silent calls or calls with echoes.
Company I work for uses NICE inContact for our softphone
What do you like best about the product?
The speed and easy acess to dial or access other numbers. I have worked for another company where we had to use Avaya and there were many complications when using Avaya
What do you dislike about the product?
There are times NICE inContact won't allow me to answer the phone for customers, it will freeze often at times and I dislike after long periods of inactivity, we get locked out. There are times when some days are slower than others and we may not touch the softphone for a while but we should have access after long periods of time of inactivity without being locked out due to because that is how we receive our pay check. We are paid based off when we are logging in and out of inContact meaning we are being monitored when we are on and off the phones. We don't want to seem as if we are consistently logging in and out of the phone.
What problems is the product solving and how is that benefiting you?
I haven't solved any issues with NICE inContact yet.
Not so great
What do you like best about the product?
Colors I guess, there honestly isn't much I can say I like about this tool.
What do you dislike about the product?
there is no user flow it times out, drops calls, refuses calls, skips depos
What problems is the product solving and how is that benefiting you?
I had to add a ring to it on my end, sometimes slow to connect calls completely, drops & refuses calls on its own. Jumps through call depo before it is completed.
Great way to manager PagerDuty
What do you like best about the product?
The simple UI and the practical functionality on a day-to-day basis.
What do you dislike about the product?
There is not much I dislike about NICE InContact - however, there are times where the webpage dies randomly.
What problems is the product solving and how is that benefiting you?
Urgent work-related issues are covered 24/7. Issues are handled at the source. I can feel confident in critical issues seeing resolution.
showing 601 - 610