NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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Practical tool, with easy-to-understand panels.
What do you like best about the product?
Of panels and formatting of information.
What do you dislike about the product?
Regarding extracting reports, I believe the tool can be made simpler.
What problems is the product solving and how is that benefiting you?
Check the number of active employees versus customers in line, greater ease in moving the employees.
Recommendations to others considering the product:
Very practical tool, with dynamic panels and a lot of interaction.
NICE Survey
What do you like best about the product?
The accessibility is easy and straight forward
What do you dislike about the product?
The frequent glitches during usage and during busy times
What problems is the product solving and how is that benefiting you?
Customer service needs and streamlining procedures
the program is very easy to use and understand
What do you like best about the product?
I like that I can see my schedule and also see my evaluations
What do you dislike about the product?
I find that this program is very helpful
What problems is the product solving and how is that benefiting you?
I'm able to locate my schedule to view my lunches and breaks
Quick and practical
What do you like best about the product?
Simple and intuitive interface, agility and stability
What do you dislike about the product?
Need to access via Browser, the convenience would be greater if it worked with an executable
What problems is the product solving and how is that benefiting you?
Instability in calls, improvement in connection flows
Nice is very practical, easy to use, and super efficient. I highly recommend it.
What do you like best about the product?
Nice is great for making calls, it's very practical and easy, the calls don't drop, making our work more effective and well done. Another cool part of Nice is that it notifies when the call has ended.
What do you dislike about the product?
It would be nice to have a program that notifies us when the break is ending so that we don't exceed the break limit, because many times we forget to end the break since there is no notification to prevent exceeding the break time. Having to keep adding +55 in front of all the numbers is also not very good because sometimes it causes the number to be wrong by replacing a number with 55. If we are in Brazil, the call will automatically be within Brazil.
What problems is the product solving and how is that benefiting you?
The fact that you don't need to enter the customer's card number to make the call helped a lot, the ability to talk to more than one person simultaneously is also very good, and making calls with Nice is really cool.
Recommendations to others considering the product:
A piece of advice I give to anyone thinking about acquiring the nice is that you can trust using the nice because you won't regret it, very practical, agile, and easy to use. I highly recommend it.
Practical but drops some calls.
What do you like best about the product?
It is an easy-to-use program and has several usage options. Very useful and agile, it has a very nice and simple layout to use, but if it had an option to change the layout color, it would be cooler. Many people are prejudiced because it is a new program and always say they prefer the previous program, but we always have to innovate on overall improvement. If there is an option to change the layout color, I believe people might enjoy using the program more. One thing I really like is the option to be able to talk to the client and another operator on the same call, which makes things much easier.
What do you dislike about the product?
The system drops calls, goes silent when calls are ringing, sometimes I can't hear the client, the system crashes and I can't log in, sometimes my break activates by itself. When the call doesn't go through, an error image appears; if it said "doesn't complete," it would be easier to understand because operators end up thinking there's an access problem. When transferring calls, most of the time it doesn't work. I believe that solving these problems would make it perfect.
What problems is the product solving and how is that benefiting you?
The fact of not needing to enter card numbers and being on a call with more than one person.
Extremely Helpful Tool for Business
What do you like best about the product?
In Contact makes client calls so much easier and quicker! There are several options to personalize depending on your business setup, so super easy!!
What do you dislike about the product?
I use it with salesforce and with ring central and sometimes I have to reset all 3 of them. Maybe making it a little more versatile to go between apps?
What problems is the product solving and how is that benefiting you?
Quickness is a huge thing with this app and that is a huge benefit!!
My review for NICE
What do you like best about the product?
I like that NICE is nice and easy to use. It guides you on what to do and where to go. It also helps with telling me who or when someone is calling or has called. They help me with my schedule! NICE always reminds me when I am supposed to work and also when I have a break coming up. You can change your settings on NICE to the way you PERSONALLY like it! You can see the ACD and reporting on there as well if you are a supervisor. NICE also has a help button for anything you need help with. They have where you can conact them right then and there if you want to leave feedback as well. NICE is awesome, and I would recommend everyone looking to use NICE to use it! I have been using NICE for over 3 years, and I have never had a problem with NICE!
What do you dislike about the product?
I don't dislike anything about NICE. I like everything about NICE! NICE is a great site to use, and I suggest everyone use it!
What problems is the product solving and how is that benefiting you?
I have solved plenty of problems with NICE and have noticed many benefits that come with NICE. I love how NICE shows me my schedule.
Recommendations to others considering the product:
PLEASE consider using NICE! They are fantastic, and I would recommend them to anyone. They help me out with my schedule, calls, and just making everything a more straightforward process overall.
Nice incontact top application for communication
What do you like best about the product?
This inContact application is user-friendly. Its interface is simple and easy to understand. Everything in this is application is efficient to use. It makes our work a lot easier and the process be more effective. The best thing in this application is it build camaraderi within the team. It helps us resolve issue even if we are in diffferent location. This application can be integrated to different application as well. It is very flexible and is coping to the modern world. This is very helpful to company with diffent office location.
What do you dislike about the product?
I don't have anything to dislike about this application since it is beneficial to us. I guess the price if ill look into deeper analization when it comes to business. I hope that every company will afford to use this application since not evryone is willing to spend in this kind of application.
What problems is the product solving and how is that benefiting you?
It's the barrier in location. We need to communicate with different countries all over the world. In contact, the application helps us to connect to other parties. Even if we are in different location. It makes us feel that we are not working far away from one another. This application became the bridge of the company to reach each and everyone even if we are residing from different countries.
Recommendations to others considering the product:
This application is a must-try since it is very convenient and efficient to use. I highly recommend using this application to give solutions to industry problems. It is very helpful as an employee working on a telecomunication. Given now that BPO is indemand this is one of the application that is needed in the company. It will help the company to grow and be ahead to other.
NICE is magnificent
What do you like best about the product?
what i like best about nice is how simple it is to answer the call with the number already recorded so i can put it on my notes
What do you dislike about the product?
what i dislike about nice is how many error conections i get through out my days i get many error connections with a customer which cuts the call before even answering
What problems is the product solving and how is that benefiting you?
technical support nice has to many issues connecting to calls sometimes
Recommendations to others considering the product:
i would recommend nice because it keeps calls flowing aswell as registered incase theres any issues it saved the callers number
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