NICE CXone Mpower
NICEExternal reviews
1,718 reviews
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Simplified and practical system.
What do you like best about the product?
The ease of transferring calls and adding people to calls, video calls, contacts saved from other departments. The colors of the app are very cheerful.
What do you dislike about the product?
I have nothing to complain about regarding NICE so far. It could only improve in terms of using the +55 for calls, as sometimes this causes issues when there are many calls in the queue at the company. But this is the only point to consider for possible improvement.
What problems is the product solving and how is that benefiting you?
NICE, so far, has not experienced any drop in calls or incomplete calls. The app does not interfere during the call and does not appear in the middle of the screen when analyzing cases.
Recommendations to others considering the product:
Nice has the ease of accessing faster, to Make the Call with the client using the DDD +55 without error. The configuration part has the possibility to change the color of NICE, change the sound of alarms, Video Calls do not freeze, there is no delay in voice, the application is fluent in calls, and there are many other options for shared calls, access search to contacts saved from other sectors and it has a very satisfactory Design. I highly recommend this innovation and it does not interfere when making proposal analyses.
I practice
What do you like best about the product?
The possibilities of transfer, silence, and conference
What do you dislike about the product?
At the moment of ending, sometimes we press the mute button and the call gets stuck.
What problems is the product solving and how is that benefiting you?
In the daily routine of making calls, the telephony problem has decreased significantly, such as silent calls or calls with echoes.
Company I work for uses NICE inContact for our softphone
What do you like best about the product?
The speed and easy acess to dial or access other numbers. I have worked for another company where we had to use Avaya and there were many complications when using Avaya
What do you dislike about the product?
There are times NICE inContact won't allow me to answer the phone for customers, it will freeze often at times and I dislike after long periods of inactivity, we get locked out. There are times when some days are slower than others and we may not touch the softphone for a while but we should have access after long periods of time of inactivity without being locked out due to because that is how we receive our pay check. We are paid based off when we are logging in and out of inContact meaning we are being monitored when we are on and off the phones. We don't want to seem as if we are consistently logging in and out of the phone.
What problems is the product solving and how is that benefiting you?
I haven't solved any issues with NICE inContact yet.
Not so great
What do you like best about the product?
Colors I guess, there honestly isn't much I can say I like about this tool.
What do you dislike about the product?
there is no user flow it times out, drops calls, refuses calls, skips depos
What problems is the product solving and how is that benefiting you?
I had to add a ring to it on my end, sometimes slow to connect calls completely, drops & refuses calls on its own. Jumps through call depo before it is completed.
Great way to manager PagerDuty
What do you like best about the product?
The simple UI and the practical functionality on a day-to-day basis.
What do you dislike about the product?
There is not much I dislike about NICE InContact - however, there are times where the webpage dies randomly.
What problems is the product solving and how is that benefiting you?
Urgent work-related issues are covered 24/7. Issues are handled at the source. I can feel confident in critical issues seeing resolution.
Great program
What do you like best about the product?
I like how user-friendly the program is.
What do you dislike about the product?
I don't dislike anything so far. The program is even convenient.
What problems is the product solving and how is that benefiting you?
It's easier to follow my schedule
Recommendations to others considering the product:
I don't have any at this time. The program is really nice and easy to use.
Practical tool, with easy-to-understand panels.
What do you like best about the product?
Of panels and formatting of information.
What do you dislike about the product?
Regarding extracting reports, I believe the tool can be made simpler.
What problems is the product solving and how is that benefiting you?
Check the number of active employees versus customers in line, greater ease in moving the employees.
Recommendations to others considering the product:
Very practical tool, with dynamic panels and a lot of interaction.
NICE Survey
What do you like best about the product?
The accessibility is easy and straight forward
What do you dislike about the product?
The frequent glitches during usage and during busy times
What problems is the product solving and how is that benefiting you?
Customer service needs and streamlining procedures
the program is very easy to use and understand
What do you like best about the product?
I like that I can see my schedule and also see my evaluations
What do you dislike about the product?
I find that this program is very helpful
What problems is the product solving and how is that benefiting you?
I'm able to locate my schedule to view my lunches and breaks
Quick and practical
What do you like best about the product?
Simple and intuitive interface, agility and stability
What do you dislike about the product?
Need to access via Browser, the convenience would be greater if it worked with an executable
What problems is the product solving and how is that benefiting you?
Instability in calls, improvement in connection flows
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