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NICE CXone

NICE | 1

Reviews from AWS Marketplace

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External reviews

1,591 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Information Technology and Services

It Does The Job

  • March 31, 2021
  • Review verified by G2

What do you like best about the product?
It has an API that allows for my organization to send data to Domo.
What do you dislike about the product?
The agent leg is unstable and consistently has issues.
What problems is the product solving and how is that benefiting you?
N/A
Recommendations to others considering the product:
This tool is robust and offers many features that are worth looking into.

    Logistics and Supply Chain

Inbound Sales Contractor

  • March 31, 2021
  • Review provided by G2

What do you like best about the product?
User friendly, and the colors and promotions.
What do you dislike about the product?
It is slow sometimes, and I feel it is a little boring.
What problems is the product solving and how is that benefiting you?
It is slow , but I can do my work
Recommendations to others considering the product:
I would recommend Nice Incontact to work , it is user friendly, easy to use. The program is very good I receive my calls and can make call while I work from home. It loads quickly. I am very happy to work with it.

    Computer & Network Security

If you want a system that just works, this is it.

  • March 31, 2021
  • Review verified by G2

What do you like best about the product?
It loads very quickly, I mean I log in, click open and within 30 seconds I am up and running. There's no need to make sure you are logging in 10 minutes before your shift to make sure the phone works, it just works! I believe because it is browser-based that interfaces with an app on my machine, it works really well. The app is already there on my laptop ready to go when I log in, but it doesn't do anything until I get the browser page to interface with it. I don't need to remember to close/open certain applications if I am on the phones or not, it's just nice and simple.
What do you dislike about the product?
I don't think this is a functionality of the system itself, but more of a limitation of any browser-based system. But if I go away from my desk for longer than 45 minutes (lunch for example), the page may be frozen or crashed when I get back. Overall it's not an issue as I have said previously, it only takes a few seconds to start it up!
What problems is the product solving and how is that benefiting you?
In our industry, we have a significant amount of customers and different inbound phone lines. Max and nice make it easy for me to manage all the different inbound phone lines I am assigned to. It also has great reporting tools built in so I can keep track of my own stats as often as I like.

    Hospitality

Honestly not something I ever really thought about recommending, however I do like the program

  • March 31, 2021
  • Review provided by G2

What do you like best about the product?
I like the overall structure, it is more direct and harder to disconnect or lose accidentally guest
What do you dislike about the product?
I wouldn't say I like how quickly the call info goes away
What problems is the product solving and how is that benefiting you?
monitoring call length etc

    Howard O.

Great Experience with NICE inContact

  • March 31, 2021
  • Review verified by G2

What do you like best about the product?
Great customer service, billing is easy to understand, and never any issues with service working. We have been a customer of NICE inContact for several years and I would recommend them to anyone.
What do you dislike about the product?
I do not have any downsides or dislikes. Since we first started with NICE inContact we have never had any issues which has been so nice.
The only dislike I am finding at the moment is this survey - it makes no sense that it does not include long distance service as one of the services that NICE inContact provides and I am wondering how my old office manager came about this service. It is very confusing.
What problems is the product solving and how is that benefiting you?
We use NICE inContact for our long distance needs only. We are aware of their other services but as a small company, we currently are not in need of these other services at this time. Pricing for long distance service is easy to understand and billing is streamlined and easy to comprehend.
Recommendations to others considering the product:
I do not have any at this time being that we only have long distance with NICE inContact and have not utilized any of the other products or services available. In the future I would be happy to provide a review if we ever decide to use them.

    Talasha C.

it works great and is never slow

  • March 30, 2021
  • Review verified by G2

What do you like best about the product?
I like the speed of the website , and I think it is very informative
What do you dislike about the product?
I have no complaints . I have no complaints .
What problems is the product solving and how is that benefiting you?
I am using this to take calls and help customers . This website has great speed and quality .

    Paper & Forest Products

Easy, no hassle product to use.

  • March 30, 2021
  • Review provided by G2

What do you like best about the product?
Easy to read bills and service is dependable. Website is easy to use. Customer service is helpful.
What do you dislike about the product?
There is no option for making an ACH payment using my checking account. As of current, there is only an option to pay online with a credit card. Having an ACH/checking account option would be a nice feature for paying online as many accounts payable departments don't use credit cards but they would like to pay online with the company checking account. It would also be nice if you could save the company checking account in the online system for easy access on a monthly basis to pay the bill.
What problems is the product solving and how is that benefiting you?
Currently I have no problems with this product. It is reliable.

    derek h.

IC Review

  • March 30, 2021
  • Review provided by G2

What do you like best about the product?
Good user interface when working, user-friendly when working as well.
What do you dislike about the product?
It's difficult to get service issues resolved in a timely manner, most of the responses we've gotten blame our internet speed even after that's been checked and is not the issue.
What problems is the product solving and how is that benefiting you?
Work-force Management and call reporting is simplified.

    brandi c.

The best system i've ever used

  • March 30, 2021
  • Review verified by G2

What do you like best about the product?
I like how easy it is to read and understand the call que
What do you dislike about the product?
I dont like how the time lags some times.
What problems is the product solving and how is that benefiting you?
To be able to track the calls. How long the hold times and and the wait times.

    angel g.

Great platform

  • March 30, 2021
  • Review provided by G2

What do you like best about the product?
The platform with Incontact to clock in and clock out is very easy to use
What do you dislike about the product?
There is nothing that I have come across that needs improvement
What problems is the product solving and how is that benefiting you?
The problems that are being solved is the ease of use keeping up with my time logged into work

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