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Helpful to get the job done!
What do you like best about the product?
How fast it is to connect to the max agent!
What do you dislike about the product?
The only thing i would say i dislike it how sometimes it has a delay in my calls or sometimes they cant hear me at all or i cant hear them and i have to reboot the entire system
What problems is the product solving and how is that benefiting you?
Its helping me solve problems by calling back to places that need call back with nearly no issues
Recommendations to others considering the product:
It would be amazing if there was zero issue with hearing out of max or them hearing me. But, i understand that nothing is perfect and i cant expect it to be.. But if people do happen to have that trouble i would recommend unplugging and plugging the headphones back in to see if that works. if not then unfortunately, you'd have to restart the whole system which is time consuming especially if you have goals you need to reach. . It gets hard to reach that goal when there are times where in connect or max just doesnt want to work or catch whatever it is you're saying. as well as it getsz frustrating having to reboot the system due to them not hearing you and you not hearing them . That would be my only issue with it. other than that it does the job.... another thing that would be cool is if they connected the orgs with Chartfinder, that way when a new org comes in it pops up on chart finder as well.
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Wonderful, Easy to use, very compatible,
What do you like best about the product?
How Compatible it is to use, and connect to see live feed for results
What do you dislike about the product?
Everything is great, there is nothing i dislike
What problems is the product solving and how is that benefiting you?
Problems are being able to see live results which is amazing
Its a very good made system
What do you like best about the product?
I like the analytics part of NICE its very helpful
What do you dislike about the product?
sometimes it is laggy so when im making calls my voice to them is laggy
What problems is the product solving and how is that benefiting you?
I've realized that with the analytics feature I've been able to grow a lot more
Recommendations to others considering the product:
Definitely use it, its such a wonderfully made program and its very helpful
The best platform for centralized contacts.
What do you like best about the product?
Nie inContact is the best platform at what it does, it connects multiple teams of people with custom structures into a centralized Group that can be managed, monitored, and reviewed with ease. The different integrations that can be done with inContact make it a versatile software and a great ally in today's business management.
What do you dislike about the product?
As the application can be custom-built with regards to reports and other analytics this can sometimes be a challenge if there isn't a base guideline on which to set your Data to track, some prebuild templates would be greatly appreciated with the ability to add team members to it.
What problems is the product solving and how is that benefiting you?
Having everything contact related in one spot is what we benefit the most from, the contact history as well as the workforce intelligence as tools that help us every day to keep track of our service which is the best important aspect of keeping great service quality.
Recommendations to others considering the product:
Trust in the product, it will take some time to set it up but it will give you the edge you need for the future.
NICE inContact Review
What do you like best about the product?
It is very effective especially using dashboards and graphs. Also, the layout is very impressive.
What do you dislike about the product?
Sometimes it takes more time to load and need to work on the color and fonts.
What problems is the product solving and how is that benefiting you?
NICE inContact is helping us to show the data in the presentable format which is easy to understand and efficient.
Recommendations to others considering the product:
I will advice to those who are looking for NICE inContact that it is very helpful for the organization to create or build report or to see the data in the presentable format.
NICE inContact is an efficient tool that I would highly recommend to working individuals.
What do you like best about the product?
Nice inContact has many great features but the best feature is how easy it is for the consumer! Navigating the system with ease allows me to deliver excellent customer support. Furthermore, the quick "click to call" feature has been helpful when contacting families. Additionally, the system tracks what individuals you have already spoken with to eliminate confusion.
What do you dislike about the product?
Although there are not many downsides to the system, it can be tricky to navigate the different tabs and windows. With time, anyone can master it.
What problems is the product solving and how is that benefiting you?
We are solving customer problems quicker than ever by utilizing the NICE inContact system as it allows us to see who is calling and their background information in a matter of seconds. This system allows for quick customer service and as a result, a happier customer.
Recommendations to others considering the product:
I would highly recommend NICE inContact as a business tool. It has made work go smoothly and efficiently and allows for excellent customer service.
Excellent product that covers all your needs
What do you like best about the product?
The most useful tool about this product is the detailed report for every user. Let's you manage in detail.
What do you dislike about the product?
Sometimes you have to refresh as the program kind of glitches and does not update the information real time
What problems is the product solving and how is that benefiting you?
Medical business. It gives great report and allows to manage necessary details.
Nice inContact is very useful to create reports and easy to understand.
What do you like best about the product?
Most importantly I can extract any of my reports very quickly and easily, and we do not need any other tools knowledge for using NICE. And also, it is beneficial in creating the template in such a very short time.
What do you dislike about the product?
Sometimes I feel latency on the application at the time of downloading the reports and If I need to see the, AHT for any of my reports then I will have to go to 3-4 metrix rather then I can take the data from 1 source only.
What problems is the product solving and how is that benefiting you?
I have done some automation on my reports with the help of NICE CXone, which help me a lot to prepare my reports very quickly and easily. I realized that it is very beneficial to me as well as for my team.
Recommendations to others considering the product:
NICE CXone is very helpful application we can create, modify any of our reports very easily.
I just wanted to add here that the data we are getting here with the very modest way it could be innovate the visualization with some graphic technique.
Also it well help in our customer satisfaction.
I just wanted to add here that the data we are getting here with the very modest way it could be innovate the visualization with some graphic technique.
Also it well help in our customer satisfaction.
Review of NIC inContact
What do you like best about the product?
View on the NIC incontact is easy to use
What do you dislike about the product?
The data downloads reports take lot of time to download
What problems is the product solving and how is that benefiting you?
Its helping us to make our WFH better and data accuracy.
it's the same features when you are using an office phon
What do you like best about the product?
i can make local and international calls. I can also see status of my colleagues
What do you dislike about the product?
receiving calls. there should be big banner
What problems is the product solving and how is that benefiting you?
i can communicate right away to my colleagues without the need to wait for an email.
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