NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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Good service easy to use
What do you like best about the product?
I like the ease of use. I also like the way it's easily accessed from anywhere. I like that I can log in from anywhere or any computer. I also like that I can make conference calls and can transfer easily. Whenever I have a problem it is always addressed and fixed promptly as well.
What do you dislike about the product?
Sometimes the calls will refuse or drop due to connection. I dont like that it doesn't give us much reason when the calls get dropped.
What problems is the product solving and how is that benefiting you?
I can work remotely and comfortably. NICE makes it easy to connect with multiple people at once and with people all over. It's making it a lot easier to communicate and do business from anywhere.
Recommendations to others considering the product:
If you need a system that is easy to use and can get the job done i would reccomend using this service.
It performs well, all my needs at my fingertips.
What do you like best about the product?
I like my ability to review my stats and view my schedule.
What do you dislike about the product?
The length between calls should be at least 2 seconds, not 0.
What problems is the product solving and how is that benefiting you?
I am Solving the ability to unite my members, providers and clients together over the phone in order to answer all questions to their problems.
It is a little hard to use, but generally, it works well
What do you like best about the product?
It helps make talking and communicating with clients easy and convenient
What do you dislike about the product?
It sometimes has problems connecting and won't work until it connects, but when it does, it usually works perfectly
What problems is the product solving and how is that benefiting you?
I can keep track of customers that I contact and it is a lot more convenient and intuitive than other similar programs
use this system for incoming calls, works great!
What do you like best about the product?
if I am not able to answer a call it can be picked up by another person.
What do you dislike about the product?
that I have to click refuse, makes it sound like
I dont want to work.In fact i am working with another customer.
I dont want to work.In fact i am working with another customer.
What problems is the product solving and how is that benefiting you?
helping customers
Newly onboarded to Nice inContact (CXOne)
What do you like best about the product?
Nice inContact has tons of products to choose from. They can spin up a solution to most contact center issues with more features than you realize. We're barely beginning to implement some products (WFM/ACD) and the handoff from sales rep to implementation manager to technical account manager was good and informative.
They allowed us to choose which items we needed 'a la carte' and were understanding when it came to adding more products in the future.
They allowed us to choose which items we needed 'a la carte' and were understanding when it came to adding more products in the future.
What do you dislike about the product?
Since Nice inContact is such a large company you're dealing with folks all around the U.S. with specialized functions, this can cause a lack of cross-functionality. I'm seeing this a small bit, but can speak at length about it since our work with them is just beginning.
We did have a little hiccup with our sales team understanding what we needed to accomplish which put us back about 30 days on our implementation plan.
There are far too many sign-ins. Sign in for our business unit, sign in for the support site, sign in for their training site. I think this is something they are working on but I would like to just access this all from one place on the primary sign-in.
We did have a little hiccup with our sales team understanding what we needed to accomplish which put us back about 30 days on our implementation plan.
There are far too many sign-ins. Sign in for our business unit, sign in for the support site, sign in for their training site. I think this is something they are working on but I would like to just access this all from one place on the primary sign-in.
What problems is the product solving and how is that benefiting you?
Trying to get more understanding around our telephony channel. Our previous platform provided very little data, visibility and customization we needed to be able to improve our SLA. Nice inContact gives us the granularity we need. This will help us make better real-time and long-term decisions on how to improve.
Recommendations to others considering the product:
If you're looking for a wide range of solutions for your contact center, this is a great company to take a look at.
Easy to use
What do you like best about the product?
Great to see call availability among all coworkers
What do you dislike about the product?
Inability to take a specific call unless in "available"
What problems is the product solving and how is that benefiting you?
Knowing when to be in available and when I have time to work on other things
Recommendations to others considering the product:
I've used a few different types of internet phone services and NICE is the most organized, and the phone quality is great. I've had little to no technical issues with it.
NICE is user friendly, reliable, and great to use.
What do you like best about the product?
It is user-friendly and can be adjusted or modified to almost anything you need it to be. I like the feautures and how carefully placed/organized eveything is. I like that you are now able to text from it. I love the structure.
What do you dislike about the product?
I don't particularly appreciate that sometimes it disconnects out of nowhere.
What problems is the product solving and how is that benefiting you?
We use it for all out contact purposes. We call and text patients, teaamates, transfer calls to other departments just to be sure that we meet the best outcomes for everyone.
InContact is a reliable service that I use throughout 90% of my work day.
What do you like best about the product?
Incontact provides a user-friendly interface and a dependable service. I have been using InContact for over two years now. I remember using their previous agent and now their updated Max Agent. There are rarely any issues and when there are they have a reliable IT team. I know that I can count on InContact on a daily basis with minimal interuptions.
What do you dislike about the product?
The layout isn't the most pleasing to the eye, an updated and more modern-looking interface would be helpful. Right now, it seems a little outdated. I would also like to see if, when receiving text messages, someone could add an auditory alert. Without the sound, it isn't easy to notice when one is receiving a text unless they are at their computer at all times.
What problems is the product solving and how is that benefiting you?
InContact is connecting me with chronically ill patients daily. Having the option to call from anywhere in the country using a wifi signal has been great. I know that patients are able to hear me well over the phone and InContact is helping my company improve lives.
I've been using NICE inContact for more than 2 years and it's by far one of the most complete.
What do you like best about the product?
One of my favorite features of NICE inContact is seeing your call stats.
What do you dislike about the product?
I can't think of 1 thing I don't like about this software
What problems is the product solving and how is that benefiting you?
There's an entire office and services directory I can type in to dial without having an extension or complete phone #.
Recommendations to others considering the product:
Spend only a couple of hours on this software, and you will be good to go.
inContact delivers great quality calls
What do you like best about the product?
I like the fact that it is easy to use. Putting the number in and finding the city to dial is a breeze. For anyone starting with our company you are able to teach them easily and efficiently how to use the platform. I do like the clear sound quality of the calls and don't have to worry about dropped or calls or the patient not being able to hear me properly.
What do you dislike about the product?
I dislike that on occasion the dialer doe not create a dial tone. You sit there in silence until he answering machine or someone picks up on the other line. There are also times when it freezes on you and you have to close out of it and restart it to work correctly again. This can cause some time delays especially when dealing with making many calls a day.
What problems is the product solving and how is that benefiting you?
we solve problems on a daily basis and are able to reach our patients using a trusted call system.The patients are able to hear us clearly, allowing us to do our job as well as making sure we meet all the patients needs.
Recommendations to others considering the product:
I recommend highly for company use and for places where there are a high volume of calls being made on a daily basis. The ease of use is great for the individual and the quality is great for the company.
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