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Dashboards
What do you like best about the product?
I like the build in dashboards they are very easy to read
What do you dislike about the product?
To filter he different dashboard to find the correct dashboard to use
What problems is the product solving and how is that benefiting you?
The problems I have the NICS in Contact is when I refresh the page it goes to a next page
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NICE InContact Review
What do you like best about the product?
NICE InContact is easy to navigate and straightforward.
What do you dislike about the product?
NICE InContact sometimes crashes in the middle of calls with patients.
What problems is the product solving and how is that benefiting you?
It has been fairly simple to schedule and assist patients for medical exams using InContact.
Very Convenient.
What do you like best about the product?
What I like most is the convenience and the fact that you don't have to download it to your computer in order to use it. It is very helpful for companies that have moved to being "work from home" during this pandemic. As with any program there are some cons as well. However, I would definitely say that the good outweighs the bad. Also, when the system is projected to have outages I believe Nice In Contact does a pretty good job of relaying that information in advance. Communications seems to be excellent. The program is easy to understand and navigate, even for ones who aren't tech-savvy so I definitely think that is a plus.
What do you dislike about the product?
Small bugs would be my only dislike with this software. However, they are typically resolved pretty quickly. Also as I have stated in the question above, when there are going to be widespread system outages, or the software is down because they are great with
What problems is the product solving and how is that benefiting you?
A uniform system as far as answering calls from home.
Recommendations to others considering the product:
I definitely this product is worth trying out. Especially if your company is typically not a work from home company. They make the process seemless.
Excellent service; been using for years.
What do you like best about the product?
We've been using NICE inContact for many years to provide a toll free number for our business. It is simple to use and easy to set up, provides good quality for a low cost. It has allowed us to offer our callers a toll free option without having to spend lots of money. It is set up as a forward so when a person calls our toll free number it routes it to our regular number & phone, so it's easy to integrate with what we are already doing. Then we can see reports on what calls are coming via toll free, from where they are coming from, and how long they last, etc.
What do you dislike about the product?
The online interface is kind of clunky. There isn't a way to set up auto pay on the bill, so we pay it manually - though it is easy to go in and pay it online. There's not a lot of customization options online. I would say that the online interface gives us what we need, but it definitely isn't super slick or attractive.
What problems is the product solving and how is that benefiting you?
As a small business, offering a toll free number was something we needed to do but were afraid it would be cost prohibitive. inContact allowed us to offer a toll free number at a very cost affordable rate. It is cost per call type approach so the more we use it the more we pay and the less we use it the less we pay. That is a very attractive model for us because the number of calls we receive via toll free are not consistent month to month.
Recommendations to others considering the product:
Services offered are pretty vast, much more so that when we first started using them, so my main suggestion would be look and see what you need, and don't be afraid to try it out for just one service if that's what you need, or go all the way with multiple services rendered.
Great for Work at home experience
What do you like best about the product?
I appreciate the fact you can place and receive calls as well as hear the callers very clearly, It is an great app for any work relating to placing or receiving calls. I recommend
What do you dislike about the product?
No dislikes Its really a great app to use, no complaints
What problems is the product solving and how is that benefiting you?
Speaking with customers regarding their accounts
Easy to use softphone
What do you like best about the product?
Pretty simple login and very easy to see when you are getting a call, easy to make a conference call and to change for available to unavailable.
What do you dislike about the product?
Sometimes it kicks you out of the phone and calls show an error, and also the disposition is not always correct.
What problems is the product solving and how is that benefiting you?
With this phone service I am able to make my calls and help out people easier.
Recommendations to others considering the product:
Take advantage of all the tools is an easy service to manage.
takes a moment to sync in with other apps
What do you like best about the product?
it is very friendly user navigation thru it and very intuitive
What do you dislike about the product?
the fact that it takes quite a moment to syn in with other apps like ring central causing it to struggle sometimes
What problems is the product solving and how is that benefiting you?
I am mainly taking work calls but i found it very easy to use when it comes to call options depending what am doin
Nice is very Nice!
What do you like best about the product?
I like the fact that Nice is user friendly and to the point.
What do you dislike about the product?
I really don't have anything negative to say.
What problems is the product solving and how is that benefiting you?
Using Nice allows me to speak to and assist my clients efficiently
Love the using this phone system!
What do you like best about the product?
It is so easy to log in and then use - plus we use it in the office to be able to talk with clients or chat through our website.
What do you dislike about the product?
We do get ghost calls at times, but not sure if it is just a technical issue with us or the program.
What problems is the product solving and how is that benefiting you?
Sometimes I get logged out - but I am wondering if it is my own doing. It is great to have a way to communicate through our computers and it does not tie up our office phone lines.We can track the number of calls and give dispositions to know what the calls are for.
NICE Review
What do you like best about the product?
the features, such as
- ease of access
- keypad
- ease of speaking to other agents
- ease of access
- keypad
- ease of speaking to other agents
What do you dislike about the product?
glitches such as lag and or unable to complete a task resulting in restarting the app
What problems is the product solving and how is that benefiting you?
ease of call transfers
Recommendations to others considering the product:
good idea to look over any software issues
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