NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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Easy, effective and fast response tool for call answering
What do you like best about the product?
Easy of use and quick grasp of the functionality without any additional training hours.
What do you dislike about the product?
The session logs out after a specific period of time without any warning.
What problems is the product solving and how is that benefiting you?
With NICE inContact we are able to get the customer to call directly to the dedicated support team for a faster response and effective answering for their issues and concerns.
Recommendations to others considering the product:
A quick easy to deploy the solution with minimal training. Agents can start working on it immediately with ease.
Wonderful product but...
What do you like best about the product?
It is an appealing system visually, and it runs smoothly.
What do you dislike about the product?
If it were able to speak with our other system, Order Entry would be much more efficient.
What problems is the product solving and how is that benefiting you?
The ability to communicate with the customer and have all of their information available is fantastic.
3month Review
What do you like best about the product?
I am able to connect remotely and still reach customers especially now due to covid
What do you dislike about the product?
It logs you out and you need to re log back in every 10 minutes
What problems is the product solving and how is that benefiting you?
I am able to reach customers and customers are able to reach me to talk about their cases and also help to troubleshoot cases
Recommendations to others considering the product:
I would reccomend NICE as an alternative to other VoIP services as it allows you to not only use your pc headset but also connects to your phone
Great interface and very user friendly. My leading choice for the new era
What do you like best about the product?
User-friendly interface and reliable service uptimes.
I am capable of doing things much faster and efficiently due to the convenient and well designed UI
I am capable of doing things much faster and efficiently due to the convenient and well designed UI
What do you dislike about the product?
Some latency issues using an integrated softphone.
This may be due to our Remote environment and should be resolved on our end.
This may be due to our Remote environment and should be resolved on our end.
What problems is the product solving and how is that benefiting you?
I am using it for incoming call queues and conferencing. Simple to use.
Consistency and Accuracy
What do you like best about the product?
I like Incontact's ability to log all activities so that I can accurately track all my time.
What do you dislike about the product?
It might freeze sometimes, but that could be due to the connection.
What problems is the product solving and how is that benefiting you?
It allows me to handle calls and switch between different calls quickly.
Recommendations to others considering the product:
Some updates to the physical look would be nice, I get tired of the blue and also, more options for ringtones
It does the job
What do you like best about the product?
Gets the job done and has a good user interface
What do you dislike about the product?
Sometimes it doesn't work for both my colleagues and me
What problems is the product solving and how is that benefiting you?
We have a lot of order and function in our team with this software
Work Required
What do you like best about the product?
Can copy/past phone numbers into it to call, can type co-woerkers names in it to call
What do you dislike about the product?
That I am marked as refusing a call when I simplay can't answer and that if I put it in administrative status it goes straight to VM.
What problems is the product solving and how is that benefiting you?
I often misinturrpret numbers so being able to copy/paste from our system prevents this from happening.
it's the same features as when you are using an office phone.
What do you like best about the product?
easy to use when in soft phone mode. you can see who's active within your company
What do you dislike about the product?
dependent on internet service. it does not work well on vpn, wide variety of caller tones so I can be notified once calls are available.
What problems is the product solving and how is that benefiting you?
ease communication with sales team, we can easily resolve issues with just 1 phone call. they can also leave voicemail and i am notified thru my email.
Recommendations to others considering the product:
determine the business needs
I have not had any issues
What do you like best about the product?
it provides the stats of all calls which makes it easier to record
What do you dislike about the product?
The stats do not provide information as same time.
What problems is the product solving and how is that benefiting you?
Inbound, outbound collection and customer service calls
This is best tool for call handling, report fetching,
What do you like best about the product?
Nice In contact is very user-friendly, easy to understand the user's flow to work with their content. report creating is very easy and retrieving data(reports) is also user friendly
What do you dislike about the product?
Nice In contact is taking a bit longer time to download the reports, and there is no option to add chats, quality tools; the visual of the information is not pleasing for us
What problems is the product solving and how is that benefiting you?
We are creating client reports, monitoring reports, taking calls, make and extracting daily reports, monitoring calls , quality check , etc.
Recommendations to others considering the product:
I will advise the nice in contact tool is user-friendly, best to use for daily creating, exporting the reports, call handling.
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