NICE CXone Mpower
NICEExternal reviews
1,715 reviews
from
and
External reviews are not included in the AWS star rating for the product.
NICEincontact has been great!
What do you like best about the product?
I like how user friendly it is. I barely needed any training on it and learned the program immediately.
What do you dislike about the product?
I really can't think of anything I dislike about it.
What problems is the product solving and how is that benefiting you?
I am working on a covid hotline and it's great to use because calls come in accurately and we get our customers helped immediately using NICEincontact
Recommendations to others considering the product:
Choose Niceinconact if you'd like a program that is smooth and easy to use. Not much training is needed to use it and calls come in accurately and efficiently. It has made my job very easy.
Perfect Addition to the Workplace!
What do you like best about the product?
inContact is great for use in the workplace for a call center. It is fast; we take calls on a daily basis adn inContact allows us to do so, fast and efficiently. inContact has created a usable platform to help businesses and customers alike. It is efficient; when we have incoming calls it allows us to accept or decline. During the call we have a lot of options, we can hold, transfer, conference, launch a recording, mute, and hang up on the call. This allows us as employees to be able to have meaningful calls and experiences with both employees and customers. inContact is helpful because I can view my schedule whenever I need. Using their services we can apply to get time off at work, see our schedule, and see other employees schedules in real time.
What do you dislike about the product?
At times there are errors with the inContact call application. This is usually due to personal internet issues. The application where we, as employees, can review our schedules in real time has had one particular error. On the main page when we log on to view our schedule, when I am on the clock it doesn't show when my break is, I have to go to the overall view of everyones schedule to see that. That is really all the issues I can think of.
What problems is the product solving and how is that benefiting you?
It helps us with our call center experience, both for our customers and employees. We are solving the issue of accepting, answering, and ending calls with our techinicians, sales representivies and customers. Not only can we use the call application through our headset but we can connect it to our phone if need be. This allows us to have so many more opportunities while working and having a good experience with work and our job. I am extremely lucky to be able to work from home using this application, especially during the COVID -19 pandemic. I can use the call application from home and can view my schedule whenever I want, which I am very fortunate to have.
Recommendations to others considering the product:
NICE inContact has an incredible platform and lets users have great experiences with their systems. If you are looking for a system to use for call center uses inContact has the perfect systems for you. It is reliable, helpful, and efficient.
decent
What do you like best about the product?
the simplicity and cleanliness of the user interface
What do you dislike about the product?
It just kind of feels like its in the way, or I have to dig to find the agent in all my tabs
What problems is the product solving and how is that benefiting you?
Just contacting customers; and being able to see my daily stats
Recommendations to others considering the product:
nothing to add
Does what we need it to do
What do you like best about the product?
I like that it does the basic functions that we need.
What do you dislike about the product?
When we need to change something as far as on the back end it is very difficult.
What problems is the product solving and how is that benefiting you?
We solve the problem of answering the over 200 calls we get dailiy.
Recommendations to others considering the product:
Make sure you know who does the system changes
Very good system, hardly any issues
What do you like best about the product?
The easy navigation while using the phone.
What do you dislike about the product?
I don't have any dislikes. I really enjoy working with this software.
What problems is the product solving and how is that benefiting you?
Nice incontact has made calling, transferring & conferencing calls super easy
Nice User Agent Review
What do you like best about the product?
The system is straightforward to use for taking calls. It´s a very simple wesbite to use to take and recieve calls. The sytem never has technical issues which is very helpful when taking calls. The clarity of the calls is nice as well. I like the options that it gives you for the messages and the queue. It is cool as well that it has all the info about all the options that NICE gives you with an explanation.
What do you dislike about the product?
Nothing at this time. I do enjoy the Nice website; as stated before, it's very easy to use. I would say i dislike maybe the color theme, but that is just me personally. The calls do drop frequently, that is annoying. I would maybe say if they added an option for a silent hold or to turn down the hold music. I have alot of customers complain about the music. Other than that i wouldnt really give it a bad review its just little things that I can deal with. Maybe making the caller screen a little smaller, it takes up a third of my screen.
What problems is the product solving and how is that benefiting you?
I am customer support for Disney Plus. I help a customer with technical, billing issues and issues related to the app and their account. I have realized it is much simplier to take calls and assist customer with all the options NICE provides to do so. It is very easy to conference call, I previously used Avaya which always caused issues with the calls dropping when doing so. I am very happy with the system NICe has and look forward to using it!
Experience Sharing
What do you like best about the product?
Easy to operate if someone is working from home or other remote places. Easy to track and maintain the logs of the call as well as additional information.
What do you dislike about the product?
Overall it's good. But, They need to improve the oversll performance.
What problems is the product solving and how is that benefiting you?
We solve the poor service quality of the calls by using Nice inContact.
Recommendations to others considering the product:
It's beneficial for the organization. I highly recommend this.
REVIEW NICE in Contact
What do you like best about the product?
Specially client welcoming. We outstandingly once in a whereas require help from our IT gather to make any changes or redesigns. Most reports and rebellious can be figured out. Planning devices are exceptional. Integration very clear, utilizing Skybox to assist. TAM, Wreath Bailey, is awesome. Call transfer between agents is very easy.
What do you dislike about the product?
The Max bolster to utilize improvement - in a portion of ways, it is prevalent than its harbinger (Incline Administrator), but my most noteworthy fight with it isn't able to easily see what calls are inside the line at a see. One or two of of the reporting choices may be made strides upon as well. Many highlights are a bit clunky and may utilize many fine-tuning
What problems is the product solving and how is that benefiting you?
InContact is straightforward to encourage logged in and take calls or alter your state. It in addition especially adaptable, parts of customization and a sensible whole of enumerating choices. It licenses the capacity to see the current state of each contact and administrator that are logged into the arranging. The capacity to set up miens to see a layout of what each contact was nearly is uncommonly important, as is the capacity to viably drag the caller ID for calls in case a call is dropped
NICE inContact is a Pretty Nice System!
What do you like best about the product?
The interface is simple and navigation is easy and uncomplicated. I enjoying the benefit of scheduling my callbacks right in the system and the auto callbacks. The system didn't require a ton of training to begin operating it proficiently. Not complicated at all. I also like that it combines several activities into one system that helps to streamline my day and maximize my time. I can see my entire call history for the day; see when my co-workers are in a call or available for transfer; easily transfer my caller to the right destination or conference in another party that needs to be in on the conversation.
I have been told that the Hold music is better than the plane elevator music you hear most often when I have had to put my caller on Hold.
The disposition options are pretty easy to understand and apply the correct election based on what I am doing a the time.
So overall the system does a lot and does it quite well!
I have been told that the Hold music is better than the plane elevator music you hear most often when I have had to put my caller on Hold.
The disposition options are pretty easy to understand and apply the correct election based on what I am doing a the time.
So overall the system does a lot and does it quite well!
What do you dislike about the product?
I don't have any complaints about the system at this time because everything is pretty easy and the workflow is very simple.
What problems is the product solving and how is that benefiting you?
The call flow is easily manageable and employee stats are simple. It's easy to see who is doing what and at what time. I know when my co-workers are available and when they are not. I can see my entire call history and easily redial a caller if we are inadvertently disconnected. I also enjoy seeing my scheduled appointments that are coming up so that I can manage my time properly. I no longer have to refer to my calendar to know what appointments I have scheduled for the day. I also don't have to dial out to reach my scheduled appointments, the system does it which is pretty Nice! Did you notice my play on words there!?!
Overall, I would recommend the NICE inContact softphone system to any organization that would like an easy way to autodial, schedule appointments, and manage workforce and employee phone activities.
Overall, I would recommend the NICE inContact softphone system to any organization that would like an easy way to autodial, schedule appointments, and manage workforce and employee phone activities.
Easy system
What do you like best about the product?
I like the ease of use. It's not simplified, but it's not difficult to use either.
What do you dislike about the product?
The screens aren't always the easiest to read in reporting
What problems is the product solving and how is that benefiting you?
I'm keeping track of my people and am able to check reports
showing 671 - 680