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Works well for internet based calls.
What do you like best about the product?
Nice InContact works well because it is cloud based and setup was easy.
What do you dislike about the product?
Once in awhile Nice InContact can drop a customer call.
What problems is the product solving and how is that benefiting you?
Nice InContact helped us resolve and provide a solution for incoming calls for multiple employees at the office and for remote employees.
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Great call routing software
What do you like best about the product?
The simple way you can log in anywhere and point to any phone allows workers to work in any location easily.
What do you dislike about the product?
Sometimes the console will log you out while you are still working (over 8 hours) forcing you to completely reload the login
What problems is the product solving and how is that benefiting you?
NICE allows multiple helpdesks and skills to route using a single system
Essential tool for day to day
What do you like best about the product?
Simplicity and practicality, effective for quickly reaching out to people and good quality connections
What do you dislike about the product?
Slowness issues, seems to slow over time during the day unfortunately
What problems is the product solving and how is that benefiting you?
Contacting end users
Incontact KL Review
What do you like best about the product?
incontact helps my company effectively and efficiently take, direct, route, and delegate calls from participants in retirement plans. it allows for us to deal with high call volume in a controlled organized, manageable fashion. if incontact was not being used, the organization of our department would be pretty severely affected, which would negatively impact productivity and overall customer experience, which can be damaging to the company's reputation
What do you dislike about the product?
the system can shut down sometimes, leaving me as a bit of a standstill if i am on the phone with a client, and the app sometimes has trouble opening up when i do have to close it, which can be a problem when we are dealing with a really high number of callers in our queue, which can cause long hold times and delays for participants
What problems is the product solving and how is that benefiting you?
When our call center is really busy, the system helps to manage all the callers in a queue. also the system can direct calls to the correct department to avoid backlog and delays, which is very useful when working in a call center with a large number of callers
Nice InContact allows me to keep up with my productivity throughout the week.
What do you like best about the product?
The most helpful thing I like on NICE inContact is the Schedule a commitment. the upside of this for me is that I can schedule a follow up with my member that I need to call back.
What do you dislike about the product?
The only thing I find least helpful with NICE inContact is when it won't allow me to answer my calls and I have restart it. So the downside to that is that it prevents me from being available to assist the members.
What problems is the product solving and how is that benefiting you?
NICE inContact allows me to have communication with the members. The benefit of NICE inContact is that it is like productivity dashboard where I just have one system that I have to use.
Recommendations to others considering the product:
N/a
Good controlled software
What do you like best about the product?
All details which are needed to support customer, can find easily on main display. Call timing, personal details, almost everything.
What do you dislike about the product?
At some point, it is lagged from changing one to another windows. Need to fix bugs so cannot lag and we can help many more customers.
What problems is the product solving and how is that benefiting you?
We are customer support call center. We are fixing customer problems like routers not working, configuration problems and many more. With NICE inContact, it makes my life easy to solve problem of consumers. Thank you!
Perfect choice for business
What do you like best about the product?
I found In Contact is a really great tool for the business like us to provide a customer/ technical support over call to clients. I found it is very easy to navigate and use. One of my favorite feature of this tool is that it allows to check number of call holdings in the queue with the specific time frame.
What do you dislike about the product?
At this point, we haven't found any major challenges since we adapted in our business environment. Though sometimes we have to restart it when it crashed sue to network connectivity or something else.
What problems is the product solving and how is that benefiting you?
We are using this tool for our call center environment. Apart from that it also helping us to track the daily records of calls attended and dropped. It's very intuitive.
Basic and Helpful
What do you like best about the product?
It's accessible especially during the pandemic. The tool is basic and simple which is helpful because a lot of people have been working at home. It is quite user friendly and does not need complex instructions in order to use it. I've also noticed that the tool is improving , whenever we play calls there are new features being added. This tool has a lot of potential
What do you dislike about the product?
No option to play calls faster or slower. The generation and customizing the report needs improvement since we cannot extract reports easily (ex. agent hung up side for a particular person ) unless we have the contact ID.
What problems is the product solving and how is that benefiting you?
it helps us monitor calls while working at a home
Quality Management Tool
What do you like best about the product?
What I like about Nice Cxone is its quality management access. In managers point of view it allows leaders to monitor everything on their employees work. Able to manage employees call time, satus, adherance and many more. In short it makes leader's lives easier. Leaders can manage and monitor their employees in one tool manually. As employees point of view really convinient because the dialler is connected to the tool (fuse) can launch the customers info and fill it on fuse. Those are the things I like the best in Nice Cxone.
What do you dislike about the product?
One thing I dislike about Nice CXone is it is too restricted I hope employees can access even just the queue line uo. Just to see it not control so employees can manage their time and can get ready if there is a call coming in. I believe it can be reqally helpful if we as employees can view it.
What problems is the product solving and how is that benefiting you?
The problems we are solving with the help of Nice CXone is we can do our job well becaus this tool allows us to do so. The benifits I have realized is we do not need a hard phone anymore so we cqan do calls Nice CXone is an integrated softphone that can accept incoming calls. Less wires and less space needed.
Recommendations to others considering the product:
Do not hesitate on spending a dollar on this tool. The price is right and it is really worth it. It gives back the money you spend. Helps a lot to do business. Instead of buying a hard phones like avaya. Do the Nice CXone instead. Convinient and easy to use. You can manually overide employees if needs to unlike avaya. Nice CXone is an integrated softphone.
DL'S Review
What do you like best about the product?
The features to review calls is simple & easy to use.
What do you dislike about the product?
Nothing at the moment, overall as mentioned the process is fairly easy to navigate through.
What problems is the product solving and how is that benefiting you?
Being able to pull reports upon request
Recommendations to others considering the product:
None at this time...
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