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Nice inContact review
What do you like best about the product?
Setup is really cohesive and user-friendly.
What do you dislike about the product?
Phone system disconnects from server to much
What problems is the product solving and how is that benefiting you?
I have taught myself how to use the different depositions to my advantage.
Valuable Workplace Tool
What do you like best about the product?
inContact is incredibly user-friendly. Even those unfamiliar with technology would be able to gain from it.
What do you dislike about the product?
There have been instances of dropped calls when attempting to pick up. Unsure if this is device-specific or a known issue.
What problems is the product solving and how is that benefiting you?
Clients can call the support line without having our direct numbers. It ensures that one agent does not become frequently contacted.
Recommendations to others considering the product:
I would definitely test the features. It has great potential if you are familiar with it.
Use this site to log into work to use our phone lines.
What do you like best about the product?
It helps keep track of our phone calls and easy to log into.
What do you dislike about the product?
After a while if not using it signs you out and you have to repeatedly sighn back in,
What problems is the product solving and how is that benefiting you?
This website is very easy to log onto and easy to use.
Super easy to master
What do you like best about the product?
I like how customizable it is and how I can always make my call count smaller and bigger
What do you dislike about the product?
What I dislike is the fact that sometimes calls get stuck
What problems is the product solving and how is that benefiting you?
It's easier to answer calls in a timely manner
Solid app for VoIP connections
What do you like best about the product?
Very easy to use and set up, quality is always very high. I have never encountered any issues with dropped calls or dialing, which can sometimes be a pain when using VoIP services.
What do you dislike about the product?
There is what seems to be a feature that disconnects LEG every two hours or so. It can sometimes be not very pleasant having to reconnect. It can sometimes drop the connection, sometimes a pain to have to watch what it's doing.
What problems is the product solving and how is that benefiting you?
Lots of features are available, removes any of the negatives you might find. Super fast to pick up how to use.
Recommendations to others considering the product:
In my opinion, it is the go-to when it comes to VoIP session requirements. I've not seen another application that can provide the same service with the same ease of use.
OmniAccess Service
What do you like best about the product?
I am able to visualize my rep's real time status. In addition, how much time a contact has been spending waiting on Queue. Also, inContact has some powerful reporting tools that makes easy historical/business data review.
What do you dislike about the product?
inContact its a pretty fitted Omnichannel.
What problems is the product solving and how is that benefiting you?
Contact Center Management.
Service Level Audit.
Overseeing Project Performance.
Indepth Analysis of Agent Activity/Attendance.
Service Level Audit.
Overseeing Project Performance.
Indepth Analysis of Agent Activity/Attendance.
Recommendations to others considering the product:
At first glance, inContact is a dynamic user interface. But if you want to get the most out of it, and excel all of its features then make sure revise https://help.incontact.com/
Functional tool, Annoyingly quick timeout
What do you like best about the product?
The tool is great for monitoring a remote workforce, especially with the COVID office environment. I always know when my team is logged in and who is in the call center (and I am able to put additional resources online during high call volume periods). The statistics are also a great measurement of how the various teams are performing to service level expectations.
What do you dislike about the product?
It seems like the contact manager logs me out every 10-15 minutes. Since I am the team lead, it is essential to have this application open throughout the day. I must log into the portal at least 20 times a day. According to our IT support staff, there is not a setting that will extend this period. Fix this and I would rate the system a 10!
What problems is the product solving and how is that benefiting you?
This was previously answered in the "best" category
very comfortable, good handling, i like the feature once you start recording you cannot stop it.
What do you like best about the product?
the agent reports tab, is very useful when handling your performance on calls. every feature is well detailed, to be able to modify it and add colors as well as a good feature. the call history comes in handy when I have to make an outbound call, I can directly call the customer without having to look for a number. having a queue call is really when you have less call you want them out for available time, that's a good feature.
What do you dislike about the product?
what I dislike is when you log out, it automatically closes it, instead of just logging out and if you want to log back in. but no you have to re-launch max again, that is something that causes me to lose precious time. that is the only feature, the rest is really amazing when it comes to handling customers.
What problems is the product solving and how is that benefiting you?
solving the customer issue, the customer directly addresses their issue and we solve it accordingly. we address and make 3-way calls as well, and to be able to speak 3 parties or just 2 is really convenient. having to call any agent at free will is really convenient when you need further assistance, that is really good, as well as your performance as an agent can be detailed review in the max system as well. good system, well developed. xd.--
Recommendations to others considering the product:
is a good tool to use, very competitive, we all have no problems while using it, and the best option is that times everything, phone calls, breaks, lunch.
Easy to use, fast with calls.
What do you like best about the product?
I think is excellent have the option to use a software like Incontact, where you can make call all around America with the same phone number, the idea of having different area codes to choose, makes every call attempt more susceptible to get an answer and get a yes.
InContact is really easy to use, is great to see how much time of the day you have spent making calls, being available and being unavailable, produces more accurate getting a productivity data. how many calls you have made, etc,
InContact is really easy to use, is great to see how much time of the day you have spent making calls, being available and being unavailable, produces more accurate getting a productivity data. how many calls you have made, etc,
What do you dislike about the product?
The interface could be a little more friendly, it would be more effective to make a call without so many steps, and when you are finishing a call, having to select a category makes is tedious, there are too many clicks.
When the internet is not working correctly, sometimes you have to restart Incontact sometimes you have even to restart your computer to make it work again, the fact that this software is linked to another one, makes everything slower (Not sure if apply to all cases).
When the internet is not working correctly, sometimes you have to restart Incontact sometimes you have even to restart your computer to make it work again, the fact that this software is linked to another one, makes everything slower (Not sure if apply to all cases).
What problems is the product solving and how is that benefiting you?
In average, I have to make 80-100 calls a day. I've seen I get more answers and "yeses" from people when they see a familiar area code on their phones, I can perceive they feel more comfortable talking to you and less "treathened."
I can improve my daily goal every day looking at my State Summary, I can know exactly how efficient I've been.
I can improve my daily goal every day looking at my State Summary, I can know exactly how efficient I've been.
Recommendations to others considering the product:
If you're looking to make calls all around America, this is your way to go.
Good software system
What do you like best about the product?
I like how the system shows the user the schedule, blocks out time to make callbacks. It is very user-friendly. The system allows the user to view call history.
What do you dislike about the product?
I'm not too fond of the fact that it may log off the user at times.
What problems is the product solving and how is that benefiting you?
I have realized that the system is very organized and essential to the work from home environment.
Recommendations to others considering the product:
I would recommend for users take the time to and let the system work for you.
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