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Easy to use
What do you like best about the product?
The interface is simple and easy to navigate. The colours contrast nicely
What do you dislike about the product?
It kicks you out multiple times a day gets stuck in disposition all the time and sometimes crashes mid
Call
Call
What problems is the product solving and how is that benefiting you?
I am able to go back and listen to my call which helps if a customers number is incorrect on their profile. I can now go back and see what number they called on
Recommendations to others considering the product:
Take time to learn the technology it has
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Reliable service and easy to Navigate
What do you like best about the product?
I like the insights it provides as well as its reliable even if there are connectivity issues
What do you dislike about the product?
that there isn't an unavailable state for doing work after calls that are longer than 15 seconds
What problems is the product solving and how is that benefiting you?
Sometimes it may disconnect but it is usually resolved quickly and it helps me track my hours
Recommendations to others considering the product:
Simple interface that gets the job done
Very easy to learn even if you are not tech inclined
Very easy to learn even if you are not tech inclined
An excellent experience.
What do you like best about the product?
The interface seems to be so easy to handle.
What do you dislike about the product?
That some times when the internet is running slow, It will crash the calls.
What problems is the product solving and how is that benefiting you?
Easier to handle.
Wonderful program
What do you like best about the product?
Easy to find information and organized!!
What do you dislike about the product?
I like every feature, especially schedule.
What problems is the product solving and how is that benefiting you?
Finding my work schedule.
Not a fan
What do you like best about the product?
Not much. Transferring is usually streamlined.. when it works.
What do you dislike about the product?
A lot of things. The system chooses when it wants to work with our VPN; the system will hang up in the middle of a call; the transfer and hold buttons are operational 50% of the time. Even when tying to open the max, there is a 50% chance I will get a black screen when I open it. There are a lot of bugs that need to be fixed
What problems is the product solving and how is that benefiting you?
I can see past calls and see my performance amongst my peers; this is an improvement compared to other systems I have used in the past.
Recommendations to others considering the product:
Improve your network and systems.
8/10
What do you like best about the product?
Easy to use, and the layout is useful.The reporting system could use a little updating, but it's pretty good for the version we're using.
What do you dislike about the product?
Takes up so much bandwidth and/or memory for remote workers. Connection issues are a constant regardless of how powerful the internet connection and speed of the machine.
What problems is the product solving and how is that benefiting you?
We are working on a large, complex project that was organized rather hastily; NICE CXone was an easy transition, reliable, cost effective, and was the perfect tool that we needed at the perfect time.
One the best source for Dialer and Managing Team
What do you like best about the product?
The best I like is the Dialer and the Prebuilt Reports. I'm using InContact and IEX. It's very comprehensive and user-friendly as compared to other softwares available.
What do you dislike about the product?
Call Recorded should have longer validity to listen and download in Contact History. The call recorded should have been evaluated automatically.
What problems is the product solving and how is that benefiting you?
Live Monitoring on Teams activity on InContact. I am fetching different reports related to calls and action on InContact. It has helped me to improve teams performance.
Great Connection
What do you like best about the product?
What I like the best about this software is that it is effortless to use.
What do you dislike about the product?
There isn't anything about thie software that I would say that I dislike.
What problems is the product solving and how is that benefiting you?
I am able to work from home as an independent contractor and use this software for autodialer with the company I work with.
Recommendations to others considering the product:
N/A
Easy to use
What do you like best about the product?
The ease of navigation between the multiple dealerships I work with. The features are pretty self-explanatory. I would recommend this platform to anyone who works with dealerships daily.
What do you dislike about the product?
Mostly dislike how it often crashes when I take a break. I come back and the agent has crashed. This is a little aggravating when I have a certain time to clock in.
What problems is the product solving and how is that benefiting you?
Solving the difficulty of navigating between platforms of dealerships is a big help with NICE CXone. The benefits probably keep the company from spending more money on multiple platforms.
Nice Review
What do you like best about the product?
easy of use of app and how easy it is to navigate to check my schedule breaks and other important information
What do you dislike about the product?
I can't change the time interval between time out sessions
What problems is the product solving and how is that benefiting you?
I can check on my evaluations, my coaching, my schedule, my assessments, and more
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