NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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Amazing
What do you like best about the product?
The Smooth connectivity I have been using this and love it.
What do you dislike about the product?
There is nothing to dislike this Nice in contact
What problems is the product solving and how is that benefiting you?
I am in Customer support and we receive calls from the customers no problem with the connectivity
User friendly
What do you like best about the product?
software is easy to use on a daily basis
What do you dislike about the product?
the software freezes sometimes and requires log off
What problems is the product solving and how is that benefiting you?
managing contacts to book servces
It needs to be more user friendly and it needs more feature regarding data.
What do you like best about the product?
The thing I like the most is the dashboard.
What do you dislike about the product?
It doesn't feel that user friendly and the search functiones feels very limited.
What problems is the product solving and how is that benefiting you?
A great benefit is not having a hardphone as a tool.
It is very easy and convenient to use
What do you like best about the product?
That the system is so easy to log in to and that it is a digital phone. It is a great way to connect with customers.
What do you dislike about the product?
Everything is easy and convenient to use. No dislikes. Everything is so great and easy to use.
What problems is the product solving and how is that benefiting you?
I am helping customers with questions about goodwill centers and stores and helping blue duck customers with their ride issues. The fact that you can log in from the computer makes everything so much easier.
Recommendations to others considering the product:
There are recommendations at this time. The system is very fun and easy to use.
Voice Practitioner II
What do you like best about the product?
Reliable and secure for the patients, medical staff, and insurance payers.
What do you dislike about the product?
I would like to be able to store my most used contacts.
What problems is the product solving and how is that benefiting you?
Processing issues, security.
Recommendations to others considering the product:
N/A
Super easy program to use, very efficient & professional.
What do you like best about the product?
Nice incontact is a very reliable program.
What do you dislike about the product?
I don't have anything about the program that I don't like.
What problems is the product solving and how is that benefiting you?
I use Nice inContact to access my virtual phone system
Recommendations to others considering the product:
I recommend Nice inContact to anyone in need of Auto Dialer/Telecom Service.
Its great quality
What do you like best about the product?
its clear and easy to use lines dont drop
What do you dislike about the product?
I dont like the dial pad transfer conferance menu I feel the dial pad should be seperate and work for all its needs.
What problems is the product solving and how is that benefiting you?
I am helping to solve corona vaccine appointments with nice the benifit i have relized is it is a real job using this program.
My experience using nice 7 years in different levels on my company
What do you like best about the product?
It always provides every single kind of data we need; monitoring and data analysis are effortless to do.
What do you dislike about the product?
There are not a lot of tools within the software to help users understand certain functions.
What problems is the product solving and how is that benefiting you?
We use it for data analysis, monitoring, and contact handling.
NICE contact center
What do you like best about the product?
I like call routing, adding skills, and the fact that I can see available agents is excellent.
What do you dislike about the product?
I'm not too fond of the active queues icon on the bottom left. I'm not particularly eager to hover over that icon to find out that information. It will be good if I can see it in the center of the screen
What problems is the product solving and how is that benefiting you?
Easy call connect with users. Call routing is excellent. I can see the number of available agents on my team and in the organization.
it is also helpful to see how many people are waiting to be answered in the active queue
it is also helpful to see how many people are waiting to be answered in the active queue
Easy to use
What do you like best about the product?
I believe that the best part of the system is the Easy to use interface. It makes navigating the phones a much less stressful task.
What do you dislike about the product?
I would say the aftercall time, but its nothing that cant be fixed by switching out of available when needed.
What problems is the product solving and how is that benefiting you?
none currently.
Recommendations to others considering the product:
Follow the training videos as it makes it so much easier to use. It doesnt take much to learn the system, but my best reccomendation would be to actually take your time to navigate the system so gain familiarality.
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