NICE CXone Mpower
NICEExternal reviews
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NICE inContact Review
What do you like best about the product?
It is very effective especially using dashboards and graphs. Also, the layout is very impressive.
What do you dislike about the product?
Sometimes it takes more time to load and need to work on the color and fonts.
What problems is the product solving and how is that benefiting you?
NICE inContact is helping us to show the data in the presentable format which is easy to understand and efficient.
Recommendations to others considering the product:
I will advice to those who are looking for NICE inContact that it is very helpful for the organization to create or build report or to see the data in the presentable format.
NICE inContact is an efficient tool that I would highly recommend to working individuals.
What do you like best about the product?
Nice inContact has many great features but the best feature is how easy it is for the consumer! Navigating the system with ease allows me to deliver excellent customer support. Furthermore, the quick "click to call" feature has been helpful when contacting families. Additionally, the system tracks what individuals you have already spoken with to eliminate confusion.
What do you dislike about the product?
Although there are not many downsides to the system, it can be tricky to navigate the different tabs and windows. With time, anyone can master it.
What problems is the product solving and how is that benefiting you?
We are solving customer problems quicker than ever by utilizing the NICE inContact system as it allows us to see who is calling and their background information in a matter of seconds. This system allows for quick customer service and as a result, a happier customer.
Recommendations to others considering the product:
I would highly recommend NICE inContact as a business tool. It has made work go smoothly and efficiently and allows for excellent customer service.
Excellent product that covers all your needs
What do you like best about the product?
The most useful tool about this product is the detailed report for every user. Let's you manage in detail.
What do you dislike about the product?
Sometimes you have to refresh as the program kind of glitches and does not update the information real time
What problems is the product solving and how is that benefiting you?
Medical business. It gives great report and allows to manage necessary details.
Nice inContact is very useful to create reports and easy to understand.
What do you like best about the product?
Most importantly I can extract any of my reports very quickly and easily, and we do not need any other tools knowledge for using NICE. And also, it is beneficial in creating the template in such a very short time.
What do you dislike about the product?
Sometimes I feel latency on the application at the time of downloading the reports and If I need to see the, AHT for any of my reports then I will have to go to 3-4 metrix rather then I can take the data from 1 source only.
What problems is the product solving and how is that benefiting you?
I have done some automation on my reports with the help of NICE CXone, which help me a lot to prepare my reports very quickly and easily. I realized that it is very beneficial to me as well as for my team.
Recommendations to others considering the product:
NICE CXone is very helpful application we can create, modify any of our reports very easily.
I just wanted to add here that the data we are getting here with the very modest way it could be innovate the visualization with some graphic technique.
Also it well help in our customer satisfaction.
I just wanted to add here that the data we are getting here with the very modest way it could be innovate the visualization with some graphic technique.
Also it well help in our customer satisfaction.
Review of NIC inContact
What do you like best about the product?
View on the NIC incontact is easy to use
What do you dislike about the product?
The data downloads reports take lot of time to download
What problems is the product solving and how is that benefiting you?
Its helping us to make our WFH better and data accuracy.
it's the same features when you are using an office phon
What do you like best about the product?
i can make local and international calls. I can also see status of my colleagues
What do you dislike about the product?
receiving calls. there should be big banner
What problems is the product solving and how is that benefiting you?
i can communicate right away to my colleagues without the need to wait for an email.
NICE Review
What do you like best about the product?
It provides excellent infrastructure to create reports as per requirement.
What do you dislike about the product?
some time it takes time to get login and some time data change where last intervals does not included when we pull the data by yesterday
What problems is the product solving and how is that benefiting you?
Provide summarized dashboards to check the performance of the process and agents.
The NICE Incontact provides the reporting solution in a much easier and user friendly way.
What do you like best about the product?
The Custom reporting section and data dictionary
What do you dislike about the product?
The data and intervals to align with timestamps especially at the time for DST. Also proper adherence monitoring feature needs to be there
What problems is the product solving and how is that benefiting you?
With Nice InContact , its basically the one stop shop solution for both BI and WFM needs
Recommendations to others considering the product:
NA
AMAZING PHONE APP! Great Way to Connect- Especially for a Large Business
What do you like best about the product?
I love the accessibility! I am able to easily make phone calls, and they are recorded for me and my fellow colleagues. This helps our specific business in a lot of ways. We are more successful overall to be able to use InContact. Ive used it for quite some time and It does not seem to have any flaws. Its super reliable for the Thousands of Employees we have. I can hold our business to higher standards when I can see when my colleagues are actively available for phone calls. I love that it records our conversations for quality purposes on our backend. When they know they are being monitored for quality assurance it truly makes a difference in the way they can handle/treat our customers. Its super easy to access Call History. Its also compatible with our other phone systems, It just makes it THAT much easier and better to use.
What do you dislike about the product?
Nothing, overall, it's a great application. I've used it for quite some time and It does not seem to have any flaws. It's super reliable for the Thousands of Employees we have. Ive noticed that some of the dialects can get transposed incorrectly and labeled things that it did not contain but thats a given, and seems to be alot more accurate than any person Ive encountered work.
What problems is the product solving and how is that benefiting you?
I can hold our business and fellow colleagues to higher standards when I can see when my colleagues are actively available for phone calls. I love that it records our conversations for quality purposes on our backend. When they know they are being monitored for quality assurance it truly makes a difference in the way they can handle/treat our customers. Its super easy to access Call History. Its also compatible with our other phone systems, It just makes it THAT much easier and better to use.
Recommendations to others considering the product:
I can hold our business and fellow colleagues to higher standards when I can see when my colleagues are actively available for phone calls. I love that it records our conversations for quality purposes on our backend. When they know they are being monitored for quality assurance it truly makes a difference in the way they can handle/treat our customers. Its super easy to access Call History. Its also compatible with our other phone systems, It just makes it THAT much easier and better to use.
Great for taking calls
What do you like best about the product?
Love the live listen, coaching, metrics, and being able to download calls easily.
What do you dislike about the product?
Crashes, dont like Max Dialer outlook. It needs a different type of style.
What problems is the product solving and how is that benefiting you?
Its nice to show live calls to new comers, show them what we see and how we can live listen on calls.
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