NICE CXone Mpower
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Great for Work at home experience
What do you like best about the product?
I appreciate the fact you can place and receive calls as well as hear the callers very clearly, It is an great app for any work relating to placing or receiving calls. I recommend
What do you dislike about the product?
No dislikes Its really a great app to use, no complaints
What problems is the product solving and how is that benefiting you?
Speaking with customers regarding their accounts
Easy to use softphone
What do you like best about the product?
Pretty simple login and very easy to see when you are getting a call, easy to make a conference call and to change for available to unavailable.
What do you dislike about the product?
Sometimes it kicks you out of the phone and calls show an error, and also the disposition is not always correct.
What problems is the product solving and how is that benefiting you?
With this phone service I am able to make my calls and help out people easier.
Recommendations to others considering the product:
Take advantage of all the tools is an easy service to manage.
takes a moment to sync in with other apps
What do you like best about the product?
it is very friendly user navigation thru it and very intuitive
What do you dislike about the product?
the fact that it takes quite a moment to syn in with other apps like ring central causing it to struggle sometimes
What problems is the product solving and how is that benefiting you?
I am mainly taking work calls but i found it very easy to use when it comes to call options depending what am doin
Nice is very Nice!
What do you like best about the product?
I like the fact that Nice is user friendly and to the point.
What do you dislike about the product?
I really don't have anything negative to say.
What problems is the product solving and how is that benefiting you?
Using Nice allows me to speak to and assist my clients efficiently
Love the using this phone system!
What do you like best about the product?
It is so easy to log in and then use - plus we use it in the office to be able to talk with clients or chat through our website.
What do you dislike about the product?
We do get ghost calls at times, but not sure if it is just a technical issue with us or the program.
What problems is the product solving and how is that benefiting you?
Sometimes I get logged out - but I am wondering if it is my own doing. It is great to have a way to communicate through our computers and it does not tie up our office phone lines.We can track the number of calls and give dispositions to know what the calls are for.
NICE Review
What do you like best about the product?
the features, such as
- ease of access
- keypad
- ease of speaking to other agents
- ease of access
- keypad
- ease of speaking to other agents
What do you dislike about the product?
glitches such as lag and or unable to complete a task resulting in restarting the app
What problems is the product solving and how is that benefiting you?
ease of call transfers
Recommendations to others considering the product:
good idea to look over any software issues
Good software
What do you like best about the product?
I like the UI and some features of the setting
What do you dislike about the product?
Why is it I can't press the button on my Plantronics headset to answer the incoming call? I used to be able to do this before
What problems is the product solving and how is that benefiting you?
I troubleshoot application issue
Incredibly Lightweight Connectivity Tool
What do you like best about the product?
I love how it enables me to seamlessly contact lead after lead, while managing inbound calls and internal connections.
What do you dislike about the product?
Sometimes the system will have random errors and get locked up while I'm trying to answer a call, its very rare but can be frustrating when I've been waiting a while for a call
What problems is the product solving and how is that benefiting you?
We use NICE inContact to get a hold of our leads and transfer calls internally. It integrates really well with our other systems and makes it incredibly simple to manage thousands of calls a day.
Recommendations to others considering the product:
I've used several different types of dialers and call systems in my Career, its rare that you find one as functional as NICE inContact that is still as lightweight as it is. I love that i's browser based and I'm not required any sort of heavy downloads or bandwidth to make it work well.
Best management tool
What do you like best about the product?
The thing I liked the most about NICE INcontact is the abilty to manage my team efficiently and get the insights of the productivity.
What do you dislike about the product?
UI can be improved a bit for NICE INcontact.
What problems is the product solving and how is that benefiting you?
We are solving the problems of maing inbound and outbound calls for our entire team.
A NICE Experience
What do you like best about the product?
Love all the features you can do within inContact! Both platforms are useful. Very user friendly and I use it on a daily basis.
Feel like there is still a lot to learn within this platform. Makes my job a lot easier that is FACT!
Feel like there is still a lot to learn within this platform. Makes my job a lot easier that is FACT!
What do you dislike about the product?
Only dislike would just be the plain look it has to it. That's really it and not too bad all things considered.
What problems is the product solving and how is that benefiting you?
NICE is awesome b/c you can use this tool for viewing schedules and what not. The benefits are the visibilty. Love using this platform for my work. Makes my life a lot easier and I can plan ahead accordingly!
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