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Nice has been a semi simple system to use
What do you like best about the product?
The layout of the dashboard is easy to navigate
What do you dislike about the product?
There is not much that i do like with the system
What problems is the product solving and how is that benefiting you?
I like the evaluation and interaction feature
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Nice CXone's The One
What do you like best about the product?
The helpful easy to access interface to contact individuals
What do you dislike about the product?
The connection to other telephone lines will sometimes not connect
What problems is the product solving and how is that benefiting you?
With NICE CXone, there is no need to have a landline phone since their interface has a digital phone.
I work in a call center and use this program
What do you like best about the product?
I don't have to use my phone number to take calls. The program uses a handy feature with two tones before a call is connected, so that you have a moment to prepare.
What do you dislike about the product?
You cannot put conference calls on hold. I have to connect callers to interpreters very often, and end up receiving a large amount of dead air in my calls due to that inability.
What problems is the product solving and how is that benefiting you?
I work remotely, so VCC is the program we use for taking calls. We don't ever get complaints about our operating system and, your interface is smooth and easy to use.
CXOne is quite useful
What do you like best about the product?
With CXOne I appreciate how easy it is to use it and the integration with other services, the choice of ringtones is also good.
What do you dislike about the product?
CXOne works fine and there wasn't anything in particular that I would dislike.
What problems is the product solving and how is that benefiting you?
I was using CXOne daily at work, now I am using InContact MAX Client. The only disadvantage CXOne had was that it was one of two programs which need to be ran, currently when using only Max it is clear and easy to have just one program.
Recommendations to others considering the product:
Feel free to use it as it is a working software when set up correctly.
User Friendly
What do you like best about the product?
I most enjoy the user friendly mold and time tracking abilities. The ease of logging in and compartmentalizing clls and emails is very easy to learn and use. It has been much easier to use than prior products I've used
What do you dislike about the product?
I do not like that there is no alert noise or audio notification for emails or calls coming in other than simply saying the name. It would also be useful to give the user time to answer rather than immediately answering the call after it is announced.
What problems is the product solving and how is that benefiting you?
Because I am using it through a company, It helps me to compartmentalize calls and definitely increases productivity overall. I am overall more on top of calls and emails, and better with time management.
Recommendations to others considering the product:
A quick tutorial is really all that is needed for efficient use. It is easy to learn and even easier to use.
NICE CXone
What do you like best about the product?
Very easy to use! It helps me keep track of my work time.
What do you dislike about the product?
The only thing I dislike is when it shows the message "Agent Crash."
What problems is the product solving and how is that benefiting you?
A lot of problems, it helps me give better customer service.
Amazing! Very easy to use and navigate.
What do you like best about the product?
I love that it is effortless to navigate. Whenever I experience an issue, they are happy to help me navigate through the problem and keep me updated throughout the process!
What do you dislike about the product?
The only thing that I can say I dislike is that sometimes I do experience some slowness, but ultimately I believe this can be blamed on my internet connection. Otherwise, no complaints!
What problems is the product solving and how is that benefiting you?
I can assist consumers in a fast and efficient way by connecting with them through real-life conversations. My performance as an expert has dramatically increased due to the ease of using NICE CXone!
:-)
What do you like best about the product?
I like how the control panel slides from the left.
What do you dislike about the product?
I'm not particularly fond of the way I have to view my team. Why is it under the "New" button?
What problems is the product solving and how is that benefiting you?
We are dealing with calls from our customers. Nice CXcone makes it easy to deal with a large amount of such calls.
Recommendations to others considering the product:
I cannot think of a specific thing to recommend, just that it is a nice piece of software.
Great product
What do you like best about the product?
This is great for both scheduling and an inter-connected phones system. Smooth and easy to navigate.
What do you dislike about the product?
Crashes occasionally and stays down for some time.
What problems is the product solving and how is that benefiting you?
It is incredibly easy to contact peers within our organization just by knowing their name.
Useful with Productivity
What do you like best about the product?
I like that this software has ways to document your productivity. This helps out with the company that I work for. They use this to rate our performance
What do you dislike about the product?
I have no cons with is product everything works good for me
What problems is the product solving and how is that benefiting you?
I have no serious issues. I think they are mostly user error
Recommendations to others considering the product:
keep updating with technology
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