Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
One stop shop for business integration!!!
What do you like best about the product?
I love the fact that you can use in contact as a call center option with auto answer if you want. This makes it possible for you to use less time converting calls so you can answer more calls. I also like the fact you can add contacts to your list that you may need to save right there while your on the call. Another thing I really enjoy is you can customize the look, feel and sounds of the phone system. You can out any type of ringer and back ground. I also like that you can integrate with other software like simple pledge script.
What do you dislike about the product?
I dislike that individuals can not customize their phone to their comfort for instance if I want to walk away from my computer in between calls and I have a bluetooth headset on, I want to be able to press a button on my headset to answer it instead of running to the computer when it rings to hit a button on the screen. In return that can make you miss the call because it took to long to pick up. I dislike also that you have to be the company to modify your settings and make them work like you want them to.
What problems is the product solving and how is that benefiting you?
I am solving having call barriers for different clients. All my clients have different needs meant for call handling. NICE Incontact makes all aspects doable for all individuals.
Recommendations to others considering the product:
Highly recommend!! This is amazing software for all your call center needs!!
- Leave a Comment |
- Mark review as helpful
Its Good Tool, however it can be more better
What do you like best about the product?
reports customization is user friendly and the format of the reports is also good
What do you dislike about the product?
Report number are not matching when you extract the number by interval and by day for the same date.
What problems is the product solving and how is that benefiting you?
Custom reports reduces lots of time and efforts also cost efficient.
Recommendations to others considering the product:
yes i can advice
Use in conjunction with Ring Central
What do you like best about the product?
It has an easy layout to use. user friendly
What do you dislike about the product?
There is a very short time out period. We use it with a physical desk phone so there can be periods of time where we don;t go into the app and in errors out requiring us to close it out and relog in.
What problems is the product solving and how is that benefiting you?
With the current work climate very unsteady and switching from onsite to remote work, It has made out job simpler without losing quality.
Create own window
What do you like best about the product?
Agent Skilling is best part NICE INcontact
What do you dislike about the product?
I don dislike NICE Incontact, Better then other application
What problems is the product solving and how is that benefiting you?
Not facing any problem yet.
Recommendations to others considering the product:
Skilling in NICE In contact is easy and no need to open multiple window, We can create own window for different process
Easy to use, better than a landline
What do you like best about the product?
I like using my computer rather than a cell phone or landline. I need to make calls and put the data into my computer so it's easy to have everything in one screen
What do you dislike about the product?
Sometimes when I'm in another tab and a call comes in, it doesn't ring or let me know someone's calling it. The call gets dropped and I don't realize until I go back and check on the tab.
What problems is the product solving and how is that benefiting you?
I can call patients without using my personal phone or going in to work in person.
Recommendations to others considering the product:
It has been much easier than using a phone or dialer app. NICE in Contact has good quality of sound and it's easy to use.
Its ok
What do you like best about the product?
Logging into it is very easy and not hard at all.
What do you dislike about the product?
Sometimes it freezes, have to restart it multiple times
What problems is the product solving and how is that benefiting you?
nothing really , in contact doesn't really do much
Recommendations to others considering the product:
Very easy to use
One of the most reliable telephony solutions out there.
What do you like best about the product?
inContact has always been very reliable as far as uptime and functionality. The breadth of the additional offerings within the NICE family of products has also improved over the years. Strong integration suite as well. The ops dashboards are also critical to ensuring we have full visibility and coverage throughout our operation during the day. The ability to monitor calls is very straightforward and helps significantly with quality assurance and training. Being able to integrate the softphone and leverage the phone agent directly from a browser is definitely a big win, too.
What do you dislike about the product?
The data download features could stand to be a little more intuitive. However, it still provides such a broad set of data points that it's worth having it be so extensive. Would be nice to make it easier to configure automated reports that can send out to stakeholders without having to manually plug and chug data though. It would also help to be able to more effectively track the full journey of a call as it is transferred between skills so we can identify opportunities to gain efficiency there, too.
What problems is the product solving and how is that benefiting you?
Inbound contact center technology. Also helps us track root cause issues for customers and ensure efficient call routing. We're also using it in conjunction with other products to measure quality for customer interactions and provide our team with coaching and feedback.
Recommendations to others considering the product:
Great solution for core contact center requirements. Keep an open mind about the rest of their feature set and how it could tie into your operation as a whole. Make sure you have your methodology mapped out for tracking the lifecycle of a call as part of your customer journey mapping so you can build that into the design.
No quite there yet.
What do you like best about the product?
The installation of Incontact is fairly simple.
What do you dislike about the product?
When your password expires it is not possible to get a warning message beforehand, you will notice this when you are unable to login. This is not very useful when you need to stay online on the weekend for stand-by shifts and your password has expired during the weekend.
What problems is the product solving and how is that benefiting you?
Integration with Salesforce works nice, you see who is calling and also for which case.
Recommendations to others considering the product:
No notification for an expired password is not very helpful.
it is great platform for IVR/ACD and contact center
What do you like best about the product?
handling the inbound calls with right skill/campaign and team. Great user experience. Very simple to use for call handling with all functionalities
What do you dislike about the product?
transition between the UI pages is little slow and not much interactive. output ring tone is not available for agent who is not 100% contact center profile user.
What problems is the product solving and how is that benefiting you?
customer issues are solved through Agents from all business groups what we have. Benefits in terms of increasing the customer satisfaction in terms of support of Honeywell products/services
Experience a new world of Contact Center with Incontact
What do you like best about the product?
Cloud Based software solution that enhances customer experience. Managing the entire contact center with ease. Easy to integrate with different CRM application like salesforce.
We are also experiencing seamless integration of Incontact with Survey Tools like ECHO and Satmetrix. Satmetrix helps the business to track all the surveys in one frame which in other way improves customer experience. The other key integration we have is Incontact with Work force (WFM). WFM extracts all the necessary information from Incontact to publish the exact schedules and forecast for the agents.
We are also experiencing seamless integration of Incontact with Survey Tools like ECHO and Satmetrix. Satmetrix helps the business to track all the surveys in one frame which in other way improves customer experience. The other key integration we have is Incontact with Work force (WFM). WFM extracts all the necessary information from Incontact to publish the exact schedules and forecast for the agents.
What do you dislike about the product?
The updates on entire application should be more frequent may be a monthly update rather than a quarterly update. The quarterly update details are not descriptive enough on the help portal. From business prospective we need detailed steps for each enhancements.
The options related to Single sign on should be improved for Incontact.
Communication is one of the key aspects where i want to see an improvement. Whenever there is planned event from Incontact, we are clueless about it and that result in Impact of the functionality of the application.
Support option on end to end ownership. Incontact Support team should have the ownership of reported incidents.
The options related to Single sign on should be improved for Incontact.
Communication is one of the key aspects where i want to see an improvement. Whenever there is planned event from Incontact, we are clueless about it and that result in Impact of the functionality of the application.
Support option on end to end ownership. Incontact Support team should have the ownership of reported incidents.
What problems is the product solving and how is that benefiting you?
Responsible for managing the contact Center in Honeywell. We address all the types of issues raised by Business while using Incontact. We also offer them to use applications like Salesforce agent where the agents do not require to switch between multiple application. Studio in Incontact helps us to improve and update the call flows seamlessly. We also offer our business on using QC (Quality Central) integrated with Incontact, to review the call recordings and evaluate them.
Recommendations to others considering the product:
One of the best cloud based solutions available in Market.
showing 791 - 800