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Life changing from in office to home.
What do you like best about the product?
I like how easy it is to use this service. The customer service we are able to provide is all because of this platform.
What do you dislike about the product?
I use to like that i could hop from call to call without having to disconnect the call. I now have to disconnect to join in another call.
What problems is the product solving and how is that benefiting you?
I am able to monitor my agents without interrupting the call in process. i can hop on to coach without getting the customer to step in.
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Makes life at work a lot easier!
What do you like best about the product?
This program has taken over an old software we used to use. This program has all the bells and whistles. The best part of it is that it's a web-based program and it is likely to remain connected at all times when connected to the network. The sound quality is what really gets my attention as it works very well. I don't need to have my volume all the way up and the customers can hear me just fine.
What do you dislike about the product?
Sometimes when trying to answer a call the answer button freezes and it appears to refuse the call when it really was just stuck. At other times the ringing chime gets really loud for no reason. I wish there were more chimes to change the ringing tone. A miniature pop window would be very helpful as it can be put in the corner of the screen and easy to access. Customization would also be nice since everyone works differently.
What problems is the product solving and how is that benefiting you?
This program has solved problems such as commitments. It allows the user to set up a commitment and it will remind you when you need to send an email or make a callback to a customer when necessary. It has allowed the users to have a better address book when needing to reach coworkers in a rapid timely matter.
Recommendations to others considering the product:
There is no other software that I would use other than using NICE inContact. It's simple and the user interface is what makes it all better.
Very easy to use
What do you like best about the product?
That it is amazingly easy to use and it shows you clear stats
What do you dislike about the product?
sometimes takes a long time to log in the profile
What problems is the product solving and how is that benefiting you?
Emailing Customers about any inquiry that they are experimenting
Great for fast communication with customers and staff members
What do you like best about the product?
Being able to get assistance and finding the right people to communicate any system issues. There is always help available and you can have access to different resources at a very fast pace.
What do you dislike about the product?
It sometimes freezes and disconnects calls. It only happens when there is a lot of calls and representatives are transferring calls but it can get difficult when the whole system crashes.
What problems is the product solving and how is that benefiting you?
Communicating with supervisors about accounts that more review and approval for certain things. I get to always make sure I am doing the right procedures and never mess steps.
Recommendations to others considering the product:
Just fixing some of the errors that is involved with the system crashing when there is a high volume of calls.
useful
What do you like best about the product?
the user interface and data, it is very simple to use
What do you dislike about the product?
the amount of times it glitches out of the system and calls drop due to connecting legs
What problems is the product solving and how is that benefiting you?
call center from home works best
We use this for my call center position and it usually works great.
What do you like best about the product?
I like it was easy to understand and learn. When I first logged in I was a little worried I wouldn't remember how to use it transfers and everything , but after a week I was a pro, it is easy to learn and easy to us.
What do you dislike about the product?
Sometimes it disconnects and also wishes I had a warning before a call. There are sometimes I am on a call and it just ends without any warning at all. Other times I am not ready and it seems like there is just a caller on the line.
What problems is the product solving and how is that benefiting you?
It is a full phone service we use with our work and it has everything needed all in one program.
Great Product for every job!
What do you like best about the product?
I love the user friendliness it provides and with all the flexibility it provides, it's amazing.
What do you dislike about the product?
Button layout is a little difficult to get use to and accidentally click several buttons when there are lags.
What problems is the product solving and how is that benefiting you?
Calling people and being able to disposition the calls is amazing!
Top Call Center Solution
What do you like best about the product?
I love how you could utilize this software anywhere you have internet connection, a computer and a headset. It provides the flexibility needed in emergencies situations where our employees aren't able to work from the office. In our current pandemic situation, it gave our organization the tools needed to accommodate staff to work remotely and not impact our operational needs.
What do you dislike about the product?
With every web-based software, there will always be some issues. Not with the system itself but with reliable internet connections, the occassional stuck calls, and frozen screens. Although these problems may arise, the system is great at what it does and these little hiccups doesn't undermind the usefulness and features this system offers.
What problems is the product solving and how is that benefiting you?
Remote working is one of the many issues we have been able to solve with NICE inContact. With the web-based platform, our staff isn't limited to working from the office. We also realized that the many capabilities in the software including call evaluations have increased our staff work productivity and accuracy.
Recommendations to others considering the product:
I would definitely recommend this system for solving your call center needs.
Heard positive comments from clients
What do you like best about the product?
UI is the Best and I would like to see more integrations with this tool
What do you dislike about the product?
Free trail is not available. How to get a free trail
What problems is the product solving and how is that benefiting you?
Contact Center
Recommendations to others considering the product:
NA
Great idea, bad execution
What do you like best about the product?
I like that I can text people. That is a very helpful feature. I also like that I can call someone directly from my computer, rather than my cell phone. That is an appealing quality.
What do you dislike about the product?
I don't like all the bugs. Max freezes all the time. The user interface is very buggy. I can't see the phone number of the person calling me. The ringback feature is very annoying. Transferring a call could be easier.
What problems is the product solving and how is that benefiting you?
It is easier to call people within my organization, so internal communication is better. That is a truly useful thing, that is clouded by all the other negative aspects.
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