NICE CXone Mpower
NICEExternal reviews
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Use for work, its great!
What do you like best about the product?
The integrated phone system is very helpful
What do you dislike about the product?
Slow load times, not sure if this is due to server or not
What problems is the product solving and how is that benefiting you?
Making and receiving phone calls
Easy to use for managers like me!
What do you like best about the product?
The analytics part of this platform allows me to be more informed on the productivity of my team. I can see their real time status and which activities eat up much of their day. From this I can design a coaching plan and focus my efforts on my team member's learning opportunities.
What do you dislike about the product?
The canned reports should be more intuitive when you are interpreting the column headers.
What problems is the product solving and how is that benefiting you?
Working in a remote environment poses a set of new challenges. With NICE inContact, I am able to manage my team's performance effectively just by logging in to our dashboard.
Super useful product
What do you like best about the product?
For me I love the ability to have so many options for when I am on the clock. We can disposition to pretty much everything that we use in my job. It is super user friendly. We have the ability to let our managers know what tasks we are doing, there is no room for error and it keeps us as employees honest to what we are doing. Some people may see that as a dislike, but I personally like that especially with COVID and working from home that it keeps other employees from slacking.
What do you dislike about the product?
At least with my company we have to connect it to something called ring central to be able to use it, so if it could run on its on that would be awesome. But if it is just my company that uses it and that incontact really does have their own system then ignore what I said.
What problems is the product solving and how is that benefiting you?
For us it is great to be able to connect with our customers as well as giving our managers a good insight to what we are doing day to day. It helps keeps us true to what we are saying we are doing. There is not much room for error here. We have so many ways to disposition and we can set up all of those on our own so it is very customizable depending on what your company is needing for an auto dialer.
straight forward system
What do you like best about the product?
its a very user friendly system. It puts the callers on a queue instead of getting bombarded by voicemails.
What do you dislike about the product?
The transfer mechanic on Incontact needs work. Im never able to transfer successfully.
What problems is the product solving and how is that benefiting you?
Like i mentioned earlier just the simple fact we arent getting a whole ton of missed calls because users are now in a queue.
Customer Service Representative
What do you like best about the product?
All of the capabilities! Ability to see Call Volume and Colleagues is great!
What do you dislike about the product?
It is least helpful that sometimes you can get stuck in disposition mode. Other then that it works great!
What problems is the product solving and how is that benefiting you?
Ability to assist customers!
Incontact is a great way to connect with customers and colleagues
What do you like best about the product?
It is easy to use, it its fairly straightforward and easy to navigate. I love the special features, it makes connecting with customers easy. The emails come in one by one and it is easy to respond quickly in MAX. I wish that they would fix it to be able to make calls when you are working on an email, it is hard sometimes to park the email and then make the call before the next one comes through.
What do you dislike about the product?
The worst part of InContact is that it can be fussy. Meaning that, it can disconnect easy and sometimes we drop calls if the internet connection isn't perfect.
What problems is the product solving and how is that benefiting you?
The major benefit of Incontact is the easy connection with the customers. I love that it beeps in when you get a call and says where the call is coming from.
Nice inContact helps to communicate in a better and innovative way
What do you like best about the product?
Best thing about it is the quick replies and the easy hotkeys to find any saved quick replies from the database
What do you dislike about the product?
The VCC Max tool should be sticky to the desktop . That can be changed rest is perfect.
What problems is the product solving and how is that benefiting you?
I am providing customer service using NICE inContact . It is absolutely helpful becayuse it is the source for communication and it has added a new feature to save the chats . I like it .
Recommendations to others considering the product:
Make the VCC max more sticky . everything is perfect
Decent Software, does what it is supposed to, no frills
What do you like best about the product?
Ease of use, integrates well with other software
What do you dislike about the product?
Interface is a little clunky, not very modern looking, can sometimes have technical issues Calls can be garbled sometimes, not sure if this is due to software or just internet connections
What problems is the product solving and how is that benefiting you?
easy to collaborate with others and nice to be able to see all other agents statuses
Great product
What do you like best about the product?
great customer service, website is easy to use and super easy to make payments and see statements.
What do you dislike about the product?
downsides of using NICE is i don't have the information right away.
What problems is the product solving and how is that benefiting you?
making it easier to sign on to my account.
Highly Recommended
What do you like best about the product?
Excellent connection service and the low price!
What do you dislike about the product?
There was nothing to dislike. I loved having your service.
What problems is the product solving and how is that benefiting you?
I have no issues to solve.
Recommendations to others considering the product:
Excellent service all the way around; connection, clarity, ease of connecting to a representative.
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