Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Good and fast system, enjoy using it, multifunctional
What do you like best about the product?
Ultimately we can get things done faster in queue
What do you dislike about the product?
Haven't found anything yet as to what works well and what doesn't, its even across the board
What problems is the product solving and how is that benefiting you?
Faster turn around times. Able to switch from one caller to the next while also able to switch to break (lunch and bathroom) Makes it much easier and its a better way to track employees as to where they can reach them at if they had questions.
- Leave a Comment |
- Mark review as helpful
Efficient
What do you like best about the product?
Ease of access. Decent Fonts. Smooth flowing operation.
What do you dislike about the product?
Would like to be able to make a dark background.
What problems is the product solving and how is that benefiting you?
Routing phone calls, tracking schedule and call metrics
Powerful ACD Tool
What do you like best about the product?
Aside from the easy functionality, the reporting options really help deliver quality data to our clients.
What do you dislike about the product?
We sometimes have issues with call routing/Refused calls.
What problems is the product solving and how is that benefiting you?
I am able to get very granular with the individual agents answering calls. That helps me better manage their performance and point out where we can improve.
Bringing all ends together
What do you like best about the product?
Incontact is one integrated tool for all departments of the contact center
What do you dislike about the product?
It is not that we dislike , we need few more reports to be available as a preset report than to create a custom one or some times we are not able to build it
What problems is the product solving and how is that benefiting you?
Productivity management, Quality control and WFM. It is one integrated tool for all departments of the contact center
Recommendations to others considering the product:
Incontact is one integrated tool for all departments on contact center like the Admins, Supervisors, Quality Assurance, WFM and to the end user , the agents on the phones. It is simple to use and the ease of access with it being an integrated solution makes it an excellent product.
Customer services operations in advanced way
What do you like best about the product?
Through this software I am in a position of automating daily contacts with AI bots and IVR features and could accelerate the changes to voice and AI routing flows within short span of time. Now to maintain the data record of any particular customer is more difficult as it offers automatic contact distribution to personalize interactions throughout the customer journey.
What do you dislike about the product?
I am not having any issue with this tool, I am completely satisfied with this tool it is giving great services with effective features and functions. I am also happy with its customer support that is giving fantastic services.
What problems is the product solving and how is that benefiting you?
This software has amazing features like speech recognition and Text-to-Speech, by which I can easily get started with multilingual customers. NICE inContact offers good integration with (CTI) and CRM integrations for the better delivery of the services.
Recommendations to others considering the product:
I will recommend this tool because its interface is designed for the streamlined handling of digital and voice interactions. Through the detailed reporting I can track the history of any client thus I guide my team on the basis of self-managed data based on real time information. You will be able to manage the callback, voicemail, email, chat, text/SMS, social media and many other daily based working as well.
My Experience with NICE
What do you like best about the product?
It times your breaks, your calls and it is very simple to use.
What do you dislike about the product?
The dispositioning can be testy at times.
What problems is the product solving and how is that benefiting you?
With Nice I am able to deliver customer friendly calls.
Terrific system
What do you like best about the product?
The fact that our Outlook contacts are easily accssed.
What do you dislike about the product?
A little complex. Could be more user-friendly.
What problems is the product solving and how is that benefiting you?
Time saving and ease of using the phone system.
Streamline and easy access to all of my information
What do you like best about the product?
That all of the information I need is quick and easy to access.
What do you dislike about the product?
As I am new to it, it hasn't had too many downsides yet.
What problems is the product solving and how is that benefiting you?
I utilize it to see who is on the phone and how long call wait times will be
Recommendations to others considering the product:
Keeo the tool up and refresh often to stay up to date
Everything I Need
What do you like best about the product?
I like the ability to transfer a call to a pier using just the agent's name. This can assist in tailoring specific customer requests.
What do you dislike about the product?
I wouldn't say I like that I have features that are turned off, but that is a feature for managers to simplify the program. Sometimes a tab gets stuck open and will have to close and reopen the client.
What problems is the product solving and how is that benefiting you?
I've been solving all sorts of customer problems with NICE inContact. This benefits our customers and creates extraordinary experiences for everyone who contact us.
Excelent tool
What do you like best about the product?
Speed and efficiency, never had a problem with it.
What do you dislike about the product?
So far is good, I do no have complains. I love it
What problems is the product solving and how is that benefiting you?
I do work for a company assisting customer over the phone and it has been great. I get secondary income because of inContact
showing 821 - 830