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Great tool
What do you like best about the product?
Best communication tool ever, smooth talk
What do you dislike about the product?
Sometimes the system freezes and its hard to start again
What problems is the product solving and how is that benefiting you?
Able to communicate with customers
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Allows for customizable data at a glance
What do you like best about the product?
The format is simple and easy at a glance. It also allows to click and drag the info boxes in real time
What do you dislike about the product?
There appears to only be a bright white setting. In today's world a "dark" screen setting would be preferable.
What problems is the product solving and how is that benefiting you?
It allows to see out missed calls in an in bound call center
Recommendations to others considering the product:
It's very easy to use and has a very small learning curve. Everyone can use it easily!
I would describe my experience with NICE inContact, as a very good one.
What do you like best about the product?
What I like best would be the reliability Nice inContact offers. I know I can rely on the program not to crash nor give me connectivity problems, like the ones experience on other programs similar to NICE inContact.
What do you dislike about the product?
Yes it is reliable, but what I don't like is that sometimes there is a lag when I am making a call and I speak it cuts off if the other person is talking at the same time.
What problems is the product solving and how is that benefiting you?
A problem I have encountered is that since I live in Mexico and work directly with American clients, while using other services most clients when making outbound calls to the wouldn't answer the phone since we didn't have an American phone number, plus they weren't able to call us back since our number was foreign. Since switching to NICE inContact we now have an American phone number to make outbound calls to clients and receive incoming calls from clients as well.
Fully developed smart program for maintaining compliance
What do you like best about the product?
It offers great features like work force management quality management due to which I am in a better position of managing my work force and to handle the finance is no more difficult. Through the patented AI and machine learning technology, I have reduced the labor waste. Now I can draft effective plans and I have minimized the WFM administrative efforts also. NICE has provided its services for the rerecording of the screen and for the call records as well.
What do you dislike about the product?
There is no major drawback of this software it is working efficiently and providing significant services. It has enabled us to create strong relations with our customers by providing professional customer services. I am its completely satisfied user.
What problems is the product solving and how is that benefiting you?
While working on this platform I have never been worried about the security and never ever I have gotten stuck in finding the previous recordings. It has very appealing interface which provides flexible call recorder permissions so that we can grow by leaps and bounds. NICE has helped me to maintain compliance & customer trust.
Recommendations to others considering the product:
This tool is very helpful and effective for collaboration purposes. It will be good program if you start in your organization. For me this keeps a significant role by providing advanced services. It won’t be wrong if I say it has helped us to make our sales, marketing and project department, stand out in true sense.
InContact is Reliable
What do you like best about the product?
I enjoy InContacts' stability. I very rarely have crashes, which is extremely important in my field.
What do you dislike about the product?
I have not been able to use the function on my Bluetooth headphones that allows me to answer calls directly from my headset. This was the main reason I purchased the headphones. This is very disappointing. Additionally, a sleeker decision would be helpful, it doesn't size well when trying to use it on screen with other software.
What problems is the product solving and how is that benefiting you?
Our organization uses NICE InContact to receive an place calls to Team Members across divisions and in a Call Center environment . I have been able to search and call my Team Members quickly with little hassle.
Recommendations to others considering the product:
If Bluetooth headphones are used in your work be certain that the headphones integrate properly with NICE InContact.
Nice InContact is excellent for doing QA Audit
What do you like best about the product?
It is very user friendly and can be use to review the calls for quality audit purposes. The settings/preferences are also easy to understand. Ther’s also a feature wherein you can bookmark the calls that you want to review later. It has also a feature wherein you can set the start and end time of the call for easy searching.
What do you dislike about the product?
There’s nothing I dislike about this product. I believe the Slowness I’m experiencing is due to my internet connctivity and not the application itself. Overall I will recommend this to those who are looking for a good auditing software.
What problems is the product solving and how is that benefiting you?
My task is to review calls for our employees to check whether they are adhering to th process that company implemented and Nice incontact is very very useful and solves all my issues. I can easily explain the story that happened within that call.
Recommendations to others considering the product:
Please use this auditing tool beacuse it will make your life easier and you will not encounter issues unlike other auditing software.
NICE inContact is much smoother than you'd expect! Definitely a good product!
What do you like best about the product?
The easy transfers and the no-lag switching. We can see when other users are available or what status they are in-- it's very helpful. We are a large company with offices all over the country, and it's really nice to be able to connect so quickly with other agents that work for the same company, but live elsewhere. We are a team and NICE inContact is helping us to stay connected.
What do you dislike about the product?
Sometimes calls get auto-refused because NICE inContact lagged. It's such a large program, and we run other large programs at the same time, so sometimes the NICE inContact server kicks off and we have to restart everything. Most of the "issues" that our team has run across while using NICE inContact have been concerns over the user's internet connection and not actually NICE inContact itself.
What problems is the product solving and how is that benefiting you?
A problem that we used to have was that we did not have an easy transfer system to get customers over to the right agents. Now, with NICE inContact, we are able to get a customer over to the agent who can help me. It's immediate and very helpful for both the customers and the agents.
Recommendations to others considering the product:
Make sure that your call center or team has need of such a big and dynamic interface. NICE inContact has so many levels to it, that could either be a good thing or a bad thing for your business' needs. It's an excellent program and will very likely improve your team's ability to connect with not only the customers, but also each other.
A Fun Informative Time - Even in a COVID World. Next best thing to being there!
What do you like best about the product?
The opening speeches and the keynotes were very informative and entertaining. Honestly, nothing was at all boring. The contest was fun to go grab badges while in between sessions. The trivia contest was very fun to play. The presenters were very knowledgeable and gave lots of good information about the product they were talking about. The best part may have been the solutions showcase, the demos, chats and other info made each booth a wealth of great knowledge. This was a home run as far as I am concerned. I enjoyed that the celebrity chats were more down to earth and conversational as opposed to a RAH RAH that I have seen in the past, makes both appear more down to earth. Regarding the breakout sessions, the SME had a very good grasp of the subject matter and definitely knew what they were talking about. I was impressed with their combined knowledge. I hope to hear more from them in a teaching or technical capacity in the future.
What do you dislike about the product?
Honestly, the contest seemed to be a bust, a lot of us didn't get all the points. To do all the fun work, and to not get the full compliment of points is disappointing. I didn't get the celebrity points and I wasn't the only one who had the issue. Plus I couldn't watch because of the work VPN I had, I had to use my phone and had continual connection issues. I first attended the conference in 2016 and the breakout sessions were much more classroom like and more teaching, this year they were more of a sales pitch it seemed. I do hope that you go back to the more teaching format in the future on the breakout sessions. I learned more about the dialer the first time I came to the conference in 2016 than when I got a crash course when we switched over to it, so the technical aspect is a great thing to have
What problems is the product solving and how is that benefiting you?
Its our phone system, and we are happy with it. I hope we can use all of the awesome features. Having a good competent dialer system is must in the collection/marketing/customer service industry and the fact we have that along with great customer service is a credit to NICE inContact. The benefits are tremendous being able to link our WFM and phone system together is a God send. If you had to have two separate systems for both sides it would be a waste of time and resources
Recommendations to others considering the product:
Good product with good customer service A product that is dependable. When there is an issue which is infrequent, they will jump to make sure that issue is addressed and then resolved. When my employer was bought and we changed from eLoyalty to inContact it was night and day. This is a great product! Compare your ROI with any other service, it may be cheaper to start up but the maintenance and long term will weigh you down. Working in the cloud compared to not is not really a comparison, you never have the worry about lost data you will always have what you need at your fingertips. I have only used two different products and this one wins every contest I put it up against with eLoyalty. NICE inContact is a great system and has wonderful customer service. Do your company a favor and at least get them to give you a demonstration, because you will never regret it and you will probably end up getting every product they offer because it is all of the highest quality. and the best advice is ask a lot of questions because you will see that this is the product that will give you the best ROI
NICE is Nice
What do you like best about the product?
I like that its digital. making it more of a better experience for customers and employees
What do you dislike about the product?
I dont like that i get calls back in on my line when i am logged off fo rthe day. from random numbers. but thats it
What problems is the product solving and how is that benefiting you?
ability to help customers, ability for us to be reached.
Recommendations to others considering the product:
HAs a wonderful customer service. quick resolve on issues. and quality is very good
The product works well overall. The caller ID links nicely to customer accounts.
What do you like best about the product?
Ability to route to mobile phone. Great feature.
What do you dislike about the product?
Being randomly logged out. The session would time out without explanation.
What problems is the product solving and how is that benefiting you?
Can work remotely. Caller ID is nice.
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