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Review of InContact
What do you like best about the product?
its really easy to use, good interface, very simplistic
What do you dislike about the product?
has a small tendency to disconnect to glitch out and make it hard to answer calls which negatively can affect users goals at work
What problems is the product solving and how is that benefiting you?
Ive realized that it is incredibly efficient for clocking hours and knowing what was what. more options. also the ability to slightly customize its
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Tired of transferring the data to clouds? Try NICE
What do you like best about the product?
This tool has bring a lot to my platform, I am in a better platform of handling my queries from my Omni channels. It has taught me how I can manage the customers and how I can hire agents based for my online stores. It provides me the complete analytics about their progress. Since I have implement the routing and the self-service artificial intelligence (AI) Chabot, I am in a better position of bringing modifications on my platform.
What do you dislike about the product?
It is complex software to understand a lot of training is required for the agents to utilize it to their full extent. In addition it is a costly solution. Also the customer’s surveys are not so effective.
What problems is the product solving and how is that benefiting you?
This tool has helped my team members a lot they can easily collaborate with each other and they personalize their interaction with the customers and their context history for better assistance. Also its CRM, UCaaS AND DEVone integration has facilitated us to extract and share the data easily.
Recommendations to others considering the product:
I will surely recommend this tool if you want to manage your Omni channels. It will provide you the complete analytics and will help you in quality management. Through this software you will be at ease to handle, multi-language localization, open APIs, and stereo call recordings. It is very suitable for the large business setups.
this crm is pretty... pretty... pretty good!
What do you like best about the product?
I like the reporting that's built-in, and the ability to change reports to suit the information you need. Good stuff!
What do you dislike about the product?
There aren't that many downsides, to be honest.
What problems is the product solving and how is that benefiting you?
I'm just using this software to keep an eye on how intense the queue is, to be totally frank. Maybe it's that I'm on the front-line of CS work, and don't really have a use for the more "corporate," high-level functions. I don't think it's a bad system, but I'm not the most qualified to person to judge it's "synergy."
Best Product Ever!
What do you like best about the product?
I love that I am able to access it from anywhere.
What do you dislike about the product?
Sometimes I have issues logging on but that may just be my internet connection.
What problems is the product solving and how is that benefiting you?
If I have a concern and need to contact someone immediately, InContact is right at my fingertips. The major benefit is that it's always available, 24/7.
Recommendations to others considering the product:
Try it out. You have nothing to lose. It's worth considering.
Love it!
What do you like best about the product?
Very easy to use! It is a smooth software and I haven't had any problems with it since I've been using it.
What do you dislike about the product?
I don't like that it times out after so long. If it could stay logged in as long as I am regularly using Max, it would be better.
What problems is the product solving and how is that benefiting you?
No problems! I like how smooth and easy it is to use.
Excellent product that makes work a breeze. No excessive phone sounds in a busy call center.
What do you like best about the product?
THE EASE OF USE AND THE FASTNESS ARE WHAT I LIKE BEST.
What do you dislike about the product?
There is nothing I dislike I HAVE BEEN VERY PLEASE.
What problems is the product solving and how is that benefiting you?
Eliminating the need for a landline and noisy call center
User friendly
What do you like best about the product?
User friendly doesn't freeze as much as others
What do you dislike about the product?
I have not had many issue other that it disconnecting it self on it own
What problems is the product solving and how is that benefiting you?
I have learned to reconnect as soon as it disconnects
Recommendations to others considering the product:
I highly recommended its very easy to use
It is simple and easy to learn
What do you like best about the product?
How simple it is to use, the ease to to make outgoing calls and the messages informing if the phone numbers are valid or bad number/busy.
What do you dislike about the product?
Not being able to see my list of outgoing calls for each day, not just the active session.
What problems is the product solving and how is that benefiting you?
I have no problems using NICE inContact. Benefits are that I have never had any issues with this program.
Recommendations to others considering the product:
Great program and super simple to use.
The more I use the system, the more useful features I find.
What do you like best about the product?
I like that the dashboard can be customized, and I can see everything I need on one page. The site is very easy to navigate and user friendly. I am still learning to use many features I have never had access to before with other systems.
What do you dislike about the product?
Some issues with being logged out when my computer is locked for lunch or I am away from my desk.
What problems is the product solving and how is that benefiting you?
Very useful in allowing the whole team to see real time stats. They can do self checks as well.
NICE is a great system and it is really easy to navigate. I highly recommend to others. Great tool
What do you like best about the product?
It is very easy to navigate and I feel as though you get request approved in a timely manner.
What do you dislike about the product?
I don't like that sometimes you may experience an error or two when logging on but other than that it works great
What problems is the product solving and how is that benefiting you?
I really like the system. It is a great tool
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