Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Nice InCiontact WORKS!
What do you like best about the product?
Very easy to log into and very easy to work. Most items like this are hard to master, this one was easy and smooth. I log in and take between 50 -70 calls a day.
What do you dislike about the product?
The only thing that I probably dislike is how man windows I have to go thru to log in. I have to go thru 4 screens to log in when you can have all of that on one screen.
What problems is the product solving and how is that benefiting you?
Everything is much smoother win Nice. Much faster... better quality equipment. I think the fact that it is easy to navigate the call makes the experience much better.
Recommendations to others considering the product:
It is a very smooth program to run and the quality of the program is very nice.
- Leave a Comment |
- Mark review as helpful
Lightweight solution for cross-PLATFORM integration in heterogenous operating environments.
What do you like best about the product?
The fact its so easy to run being web based.
What do you dislike about the product?
I dislike like the limited support for browsers stock out of the box.
What problems is the product solving and how is that benefiting you?
lower less complicated logins and times. Less trouble-shooting system issues compared to competitors.
Recommendations to others considering the product:
Lightweight, crossplatform
Using incontact can sometimes be tricky, but the overall program is great.
What do you like best about the product?
I like that we are able to not only use the program in the work building, but it was easy to set up working from home as well.
What do you dislike about the product?
I dislike that it freezes after some of my calls. It makes it hard to disposition when it happens, which sometimes affects my QA score.
What problems is the product solving and how is that benefiting you?
As far as problems using Nice inContact has allowed me the opportunity to assist our customer .
Recommendations to others considering the product:
My advice would be to have patience with the software. It may be hard to use starting out but it becomes easier to use once you have gotten the hang of how the system works. Just know that the time you put in to learn the system its worth it.
Intuitive and dynamic system for all Contact Center needs.
What do you like best about the product?
The features within NICE are very customer friendly and easy to use.
What do you dislike about the product?
There are limitations to some of the features and some editing features that should be available. Some options for improvement could be:
• Ability to export Intraday Manager metrics into CSV or Excel.
• Ability to assign Dispostion codes in bulk rather than one skill at a time.
• Ability to color code and/or display shift type in Schedule Manager, My Zone and WFO in Agent Max.
• Under Customized Report, it should have the option to filter the date without having to select the option for editing the parameter.
• A pop-up alert to remind agents about an upcoming activity. Adjustable if possible. If not, 5 mins would be great.
• Ability to export Intraday Manager metrics into CSV or Excel.
• Ability to assign Dispostion codes in bulk rather than one skill at a time.
• Ability to color code and/or display shift type in Schedule Manager, My Zone and WFO in Agent Max.
• Under Customized Report, it should have the option to filter the date without having to select the option for editing the parameter.
• A pop-up alert to remind agents about an upcoming activity. Adjustable if possible. If not, 5 mins would be great.
What problems is the product solving and how is that benefiting you?
We now have a better volume forecast and reporting. With this better view of our contact center we're able to properly schedule and hire. We're also able to see what our customers are calling in about and how our agents are doing in handling their inquiries.
Great
What do you like best about the product?
Easy and to track availability and great to monitor calls.
What do you dislike about the product?
Nothing it is great to use for work........
What problems is the product solving and how is that benefiting you?
It helps to track calls great
Keeping in touch with NICE
What do you like best about the product?
I like the freedom to create your own dashboards. Dashboards provide real time information. The ability to run reports is simplified also which makes pulling information seamless. I also like the snap in place windows that allow you to customize your screen
What do you dislike about the product?
The user interface with Incontact is very friendly. No Dislikes
What problems is the product solving and how is that benefiting you?
We are resolving issues with metrics. Quality assurance for inbound calls.
Best one i saw up to now
What do you like best about the product?
All the templates and the amount of reports that's available in this system. Also you can customize in anyway you want.
What do you dislike about the product?
Sometimes when you hang up on a call it says disappointed and could not find a way to get ride of it.
What problems is the product solving and how is that benefiting you?
The recording facility helps us train new comers and advice people on the mistakes they do.
Call quality is excellent.
Call quality is excellent.
Recommendations to others considering the product:
A wonderful and easy to use application if you read about it.
You can generate any report you want out of this application.
One of the best applications I've seen based on the thoughts i get from other members and colleagues who users other applications.
You can generate any report you want out of this application.
One of the best applications I've seen based on the thoughts i get from other members and colleagues who users other applications.
Amazing
What do you like best about the product?
so easy to work with, not many issues Ive coe accross
What do you dislike about the product?
something it wont let you answer the call
What problems is the product solving and how is that benefiting you?
NICE helps me throughout the day everyday!
Recommendations to others considering the product:
n/a
always accurate info. and fast
What do you like best about the product?
it is very user friendly, easy to use, accurate
What do you dislike about the product?
at this time i have not come a cross a problem to say i dislike anything
What problems is the product solving and how is that benefiting you?
i use nice in contact to take calls, metrics
Ease of Use
What do you like best about the product?
I love the straight-forward ease of use. It makes it easy to do what I need to do. It is an easy to read layout as well. Salesforce works great in a call center environment , to log calls, save and easily access information. It connects/works well with soft phone hard wear with little prompt from the user. You can move from one task to another quickly and with ease. Salesforce is great for forget full users. It has an easy-to-click sales bar with your recent history if you need to navigate back to a recent page. This allows you to easily go back and fill in any details you may have forgotten. The ease of use contributes greatly to the business to save time, frustration, and money. It also saves time of people we speak with and some frustration. I have used other "business" software and nothing compares to salesforce.
What do you dislike about the product?
Like all programs, it has it's bugs. But its nothing too terrible. I wish there was some more "quality of life" features like being able to change the back ground color as sometimes white feels harsh on the eyes. Or to organize links/tabs in a way that better suits each user. I would like to be able to hide aspects of the links I don't use.
What problems is the product solving and how is that benefiting you?
Salesforce is solving issues like: Time management, data retrieval, and an organized way to store files.
showing 871 - 880