Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
It works perfectly and it's easy to use.
What do you like best about the product?
It is easy to use and you can have a clear conversation with your customer. A clear line of communication is super important
What do you dislike about the product?
Whenever the password must be reset, it would be nice they let you know in advance
What problems is the product solving and how is that benefiting you?
Taking calls, comunicating with my customers, easy access and easy to use.
Recommendations to others considering the product:
Its simple to use and understand. It allows you to have a clear conversation with your customers. You wont regret it!
- Leave a Comment |
- Mark review as helpful
NICE has been more convenient and easy to work with!
What do you like best about the product?
Being able to identify calls and operate
What do you dislike about the product?
it pops out a blank page on the side when i get a call
What problems is the product solving and how is that benefiting you?
Being able to tell who's calling so i can greet appropiately
Recommendations to others considering the product:
To get it! it's easy to work with
Good response from tech support when issues arise but stability is not as high as it should be.
What do you like best about the product?
Help and support for issues and updates.
What do you dislike about the product?
Stability of system needs to be improved.
What problems is the product solving and how is that benefiting you?
No problems being solved. It's being used by the Service Desk for computer related support within the company.
Recommendations to others considering the product:
Make sure to have the workflows implemented by an expert and that they have all the requirements up front to avoid the need to make large changes over and over.
good phone service
What do you like best about the product?
easy access loggs right on to start calling
What do you dislike about the product?
lags sometimes cannot load calls into system
What problems is the product solving and how is that benefiting you?
calling customers and long talk times
Support Management Review
What do you like best about the product?
Real time updates and reporting. For the most part its direct and user-friendly.
What do you dislike about the product?
There have been some challenges providing IC access to see stats but we have found ways to address that.
What problems is the product solving and how is that benefiting you?
Call routing flexibility and working towards skill-based routing.
Medical review officer assistant
What do you like best about the product?
I love how much easier NICE inCONTACT has made my daily tasks. It is so much easier to organize call queues and to assign tasks to my team members.
What do you dislike about the product?
There isn't anything I dislike about NICE.
What problems is the product solving and how is that benefiting you?
I have not had any problems with NICE inCONTACT. The benefits have been: making our calls easier to answer, managing our queues, seeing call history, easier transfer, and reporting.
Great work tool
What do you like best about the product?
I like that its easy to use and its very practical
What do you dislike about the product?
Maybe that i have to keep conecting the agent leg
What problems is the product solving and how is that benefiting you?
I think that i have improve my job quality
Recommendations to others considering the product:
Its a great product as it very easy to use as a virtual phone
Seamless and Efficient
What do you like best about the product?
inContact is easy to use and is an efficient way to stay in the loop with my colleagues so we can serve our customers better.
What do you dislike about the product?
There isn't anything I dislike about inContact as I find the user experience and details to be incredible.
What problems is the product solving and how is that benefiting you?
Using inContact has been so helpful as we work remotely because it allows us to see who is logged in and who is not, which is great because then you don't bother someone who is either on lunch or assisting another customer.
InContact has been very efficient, but there are still a few glitches with dropping calls
What do you like best about the product?
It is very efficient. I like using this.
What do you dislike about the product?
Dropped calls are the worst. Sometimes calls won't accept
What problems is the product solving and how is that benefiting you?
Working very well with our supervisors to record feedback and discuss glitches.
InContact Works great when working
What do you like best about the product?
system works smoothly from call to call with no reason to have to answer it automatically comes through. Also the availability to transfer with ease to another department is also a plus
What do you dislike about the product?
Sometimes there is a lot of lag in the system where you have to reboot about 2 to 3 times a day
What problems is the product solving and how is that benefiting you?
Easy call transition esp when call queue is high very quick to be able to assist the customer
showing 881 - 890