Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Nice Incontact is very user friendly
What do you like best about the product?
Nice Incontact is very user friendly in terms of it interface, efficiency, managing and administration works. Having said that it is quite easy to navigate and use the Nice incontact. Being even new to Nice incontact doesn't make me feel I am using some alien software. It has got whole range of reports that helps me and my organisation to keep a track of the queues and the workforce management. And not just that it keeps a history of every action taken on the platform so if forget to perform a given task on a particular day you can comeback and perform that by using the previous history
What do you dislike about the product?
sometimes it logs you out automatically when there is unstable connectivity otherwise everything is smooth to operate with Nice incontact
What problems is the product solving and how is that benefiting you?
Nice inContact is used for managing call queues in our organisation , it has proved out to be very efficient. It has got whole range of reports that helps me and my organisation to keep a track of the queues and the workforce management.And not just that it keeps a history of every action taken on the platform so if forget to perform a given task on a particular day you can comeback and perform that by using the previous history
Recommendations to others considering the product:
Nice Incontact is very user friendly in terms of it interface, efficiency, managing and administration works. Having said that it is quite easy to navigate and use the Nice incontact. Being even new to Nice incontact doesn't make me feel I am using some alien software.It has got whole range of reports that helps me and my organisation to keep a track of the queues and the workforce management.And not just that it keeps a history of every action taken on the platform so if forget to perform a given task on a particular day you can comeback and perform that by using the previous history
- Leave a Comment |
- Mark review as helpful
Works great
What do you like best about the product?
It has a smooth connection and it is organized to find what I need when I need it.
What do you dislike about the product?
I have not had a problem with it as of yet.
What problems is the product solving and how is that benefiting you?
I love that I can find contacts easily; very time effectiveness.
Good platform
What do you like best about the product?
Easy for the most part. Can see agents and how many are online
What do you dislike about the product?
Extension names can be difficult. How the calls come in.
What problems is the product solving and how is that benefiting you?
Easy contact with customers, problem solving
Recommendations to others considering the product:
N/a
It works good the most of the time but kick me out multiple times during the day.
What do you like best about the product?
It is easy to use and have a lot of useful functions.
What do you dislike about the product?
Kick me out multiple times during the day.
What problems is the product solving and how is that benefiting you?
Contact with customers to help them to resolve issues or question about their plans.
Recommendations to others considering the product:
It is good for work.
The platform is great
What do you like best about the product?
I like the look of the platform and the ease of use.
What do you dislike about the product?
The lagging, and delayed responses when calls come in
What problems is the product solving and how is that benefiting you?
the hot keys when to configure to my keyboard
It works smoothly. Usually there are no issues if there is they get resolved in a timely manner.
What do you like best about the product?
I like how i can see who its is calling and how it can call more then 1 persona t a time!
What do you dislike about the product?
I dislike how sometime it freezes or the calls come and its hard to hear.
What problems is the product solving and how is that benefiting you?
It is helping me get peoplpe balances paid and be able to contact them safely
Recommendations to others considering the product:
I would recommend making sure we have all call coming in clearly
NICE inContact
What do you like best about the product?
Ease of use, very efficient, straight forward, and to the point. It allows us to have a better sense of how many calls are in the queue, the average wait time, and ultimately have a better workflow for the day. The user interface is simple and easy to understand, It is very intuitive as it took my team minimal time to get acclimated to the software and user interface
What do you dislike about the product?
The best part of incontact was thin agent. Unfortunately, it was discontinued and we are forced to use max agent now which is not nearly as efficient for the purposes I was using it for. Also when attempting to connect incontact with another remoter server it is severely delayed.
What problems is the product solving and how is that benefiting you?
Being able to connect with our customers in a fast and efficient way. We have improved our closing rates and customer support service times.
Recommendations to others considering the product:
great product
Really great interface that helps me complete my duties and reach my goals.
What do you like best about the product?
I like how easy it is to navigate through the system.
What do you dislike about the product?
I have not noticed any thing I have disliked.
What problems is the product solving and how is that benefiting you?
I am able to ensure our whole team is engaged in helping customers.
easy to use calls come thru clear and like its gives a call history
What do you like best about the product?
ease of use and no issues during the day
What do you dislike about the product?
nothing really easy to use and not many issues
What problems is the product solving and how is that benefiting you?
like the idea it has a call history so if i forget to write a number down I can go back and find it
I love to use Nic InContact
What do you like best about the product?
If there is an inbound call you there is an option for you to see the time stamp on message options. and also has a lot of options like setting up your nicmax to manually answered inbound call or you can try to make it automatically and also it shows how much time you spent on NIC by seeing on the productivity and you can see how much time for availability time you're working and also the availability time and I am happy NicMax having it I do not need to ask the admin to check the time that I have spent because in NIC MAX there is an option for us to see it. and I am very Glad for that. and Also I can see who is available on my team by checking online and offline indicator status on My Team Tab. and you can also check the history tab to see the and check the numbers who you called. and also there is an option as well to make a schedule by your own by clicking schedule tab. and there is more option for you with this.
What do you dislike about the product?
Sometimes it automatically disconnect from NIC you and it resets your browser per hour and you have to log in again once that happens.
What problems is the product solving and how is that benefiting you?
When my NIC not connected it cannot connects you back even pressing the button so my solution is just close the nicMAX and reopen it to connect.
Recommendations to others considering the product:
Yes I would recommend this App to use by other vendors especially for Call center this was very helpful. so I would really recommend this to others.
There is a lot of opportunity with this kind of App.
There is a lot of opportunity with this kind of App.
showing 911 - 920