Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
just sometimes the website kicks me out for no reason
What do you like best about the product?
i love that i can see my schedule and that i can really see whats going on
What do you dislike about the product?
i dont like that that it is always kicking me out
What problems is the product solving and how is that benefiting you?
i just give my feedback to the through the system, the benefits is that i can discuss my feed back
Recommendations to others considering the product:
sure
- Leave a Comment |
- Mark review as helpful
For Call Center data and tracking InContact is the best!
What do you like best about the product?
InContact brought a whole new level of tracking for our call center. With great contact history and storage, it allowed us to measure the metrics needed to run a sustainable call center and be more efficient for our customers.
What do you dislike about the product?
Not really a dislike but sometimes load times take a bit longer then I would like. Sometimes having to exit out completely and reboot can be a bit of a nuisance but what can we do? Technology has its fits.
What problems is the product solving and how is that benefiting you?
It has given us the tools to properly track call metrics. With the ability to set up different drop-down queues the tool can be utilized in many different ways.
Recommendations to others considering the product:
The startup can be frustrating as with anything new but with research and time and effort into building the platform you want it and need for your consumer database.
Easy to use
What do you like best about the product?
The layout is pretty easy to use and to get around.
What do you dislike about the product?
I don't have and dislikes. It's very useful
What problems is the product solving and how is that benefiting you?
The ability to put in your own PTO
Nice in contact is the best, works well especially for uses working remotely. highly recommended!
What do you like best about the product?
The simplicity of the toolbars and also the navigation, the application has been very helpful and responsive. Since I am taking in calls and generating reports, it has been very easy for me to extract data
What do you dislike about the product?
When I am on idle status for like 3-4 hours and I receive a call sometimes the caller cannot hear me. Other than that, I cant think of anything that dislike about the application.
What problems is the product solving and how is that benefiting you?
The utilization of tools has been very effective, prompt and responsive. Taking in calls especially by working remotely has been productively easier. I highly recommend this application to anyone working in the Call center industry
Recommendations to others considering the product:
The software is user friendly. I can make calls clearly aside from the fact that I am just using a browser to be able to login to NICE. I highly recommend NICE. Easy to use! I love it!. Highly recommended and also satisfied with the service and also the benefits of utilization in terms of time management and resolution timeliness to our customers who call our department. This has been a wonderful product and application which is very reliable. Thank you for all creators of this application that services all types of employees. This is very suitable to the call center industry as myself. I kept talking about this wonderful product to my friends working outside my organization and they have been extending my positive comments to their line managers. This has been a great help to our customers/callers since the connections and automated IVR's ingested in Nice in contact has been very effective. Unlike Avaya one-x which has been our previous application, Nice in contact has been very fast, smooth and reliable in terms of navigation and service. Once again, I utmost appreciate the development team who created this wonderful application and with that, this is my small token of gratitude to the company. Thank you all for your hard work, dedication, and continued support to all of us!
Easy experience!!
What do you like best about the product?
The easy of using the application. Simple instructions with great results! logging in is quick and the tool to pull up the Max interface is great. I have never had an issue with using this system and I have been using it for about 6 months now. This is one of the easiest things for me to use and open on a daily basis. There are about 10 or so apps that I use daily but this one by far is the quickest. I like the fact that I only had to enter my username and password 1 time, hit remember me and it is there for you the next time you log in. The easy to read tabs on the page are quick to find and easier to access.
What do you dislike about the product?
I have not experienced a downside from this application!
What problems is the product solving and how is that benefiting you?
The easy of using the application. Simple instructions with great results! logging in is quick and the tool to pull up the Max interface is great. I have never had an issue with using this system and I have been using it for about 6 months now. This is one of the easiest things for me to use and open on a daily basis. There are about 10 or so apps that I use daily but this one by far is the quickest. I like the fact that I only had to enter my username and password 1 time, hit remember me and it is there for you the next time you log in. The easy to read tabs on the page are quick to find and easier to access. I have not had any issues using this application. It is simple and effective.
Our Team is using NICE as our tool in taking calls (Inbound/Outbound). I love it!
What do you like best about the product?
NICE is a user-friendly tool. You can easily make calls. I really love it! For me this is the perfect tool in contacting our clients!
What do you dislike about the product?
I think for me if I have not use it for a while sometimes when someone calls me, They cannot hear me that well. Probably because of my Internet connection as well? What I notice as well is if that happens I need to clear my browser's cache , close my browser and relaunch it again. I think that is only the dislike that I can tell about NICE. With that being said, for me NICE is A+.
What problems is the product solving and how is that benefiting you?
Using NICE inContact makes me realize that it is not so hard to reach out with our clients. You can just dial their numbers if not yet registered and you can talk to them clearly. What I appreciate about NICE is that you can already reach or contact all the members of our team since it is already saved on NICE. I can also see the history of the calls that I made for example the date and time when I received the call as well as the time I make calls.
Recommendations to others considering the product:
The software is user friendly. I can make calls clearly aside from the fact that I am just using a browser to be able to login to NICE. I highly recommend NICE. Easy to use! I love it!
pretty good
What do you like best about the product?
i like the ability to talk to customers and peers easily. I can transfer and monitor calls, and not have too many problems or issues.
What do you dislike about the product?
i dislike the connection in the beginning. sometimes it takes 5-6 times to get connected to the system or network.
What problems is the product solving and how is that benefiting you?
we are solving all our business needs by being able to connect with customers at a very fast pace. I have realized that technology is the wave of the future. it allows everyone to connect so easily.
Recommendations to others considering the product:
its one of the best phone systems available
good easy to use
What do you like best about the product?
I get updates of the amount of DIALS I've made.
What do you dislike about the product?
I dislike having to accept an out bound call
What problems is the product solving and how is that benefiting you?
I can call a customer back using the call log.
Customer Service Representative
What do you like best about the product?
Reading, cooking, resale shopping, blogging
What do you dislike about the product?
The inefficiency of a program that does not allow you to do your job in an efficient manner.
What problems is the product solving and how is that benefiting you?
Logging in at the appropriate time, missed calls can be retrieved because of the numbers being displayed after a hang-up and the ability to monitor my progress
Recommendations to others considering the product:
If I owned my own business and decided to have a staff of customer services representatives fielding calls, yes I would use NICE to monitor the progress of each employee and their accurate attendance record.
inContact Review
What do you like best about the product?
I like that it is designed for call center employees to receive only one phone call at a time and routes additional calls to other members of the team. It is also beneficial to see the dashboard which shows all employees' status at any given time.
What do you dislike about the product?
It would be helpful if there were a way for call center employees to indicate they are on another incoming call from a separate phone. There is an option to indicate you are on a separate outbound call but not another inbound. It would also be helpful to have an option not to record certain calls. I have one client representative that will not call the main number because she is speaking about sensitive employee information and does not want the call recorded. This then ties up my phone but I have no way of showing I am on another line.
What problems is the product solving and how is that benefiting you?
It has forced others in the workgroup who would not typically answer the phone to receive an equal amount of phone calls.
showing 921 - 930