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it is a good platform it allows me to have a look on the available agents and supervisors.
What do you like best about the product?
its the way its easy to learn how to use it. you can use it to make inbound and outbound calls. you can use it as a simple agent and as a supervisor. i use it everyday and im very comfortable with it.
What do you dislike about the product?
i dont really have something i dislike instead of sometimes it has some technical issues and if they could only put the launch max in the same page as the incontact so they dont need to open it in a new folder. and also if they could make it more simple for the agents names.
What problems is the product solving and how is that benefiting you?
i received calls from customers help[ them and help other agents. See all the people who are available i can hear other agents calls when im on training when an agent needs help i can take over the call. you have plethora of options when you log in on in contact you can take personal time, lunch, break , outbound dialing, coaching, side by side with your supervisor and also disconnected of course.
Recommendations to others considering the product:
I dont really have any advices but Nice is very easy to use. but all you have to do is to be concentrated and its easy to learn how use it. you can receive calls, make calls you can use it as an auto dialer, you can use it as a contact center. As an user im really happy to use it because it really helps me. the last application didnt allow to be that comfortable.
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inContact
What do you like best about the product?
inContact is very helpful in keeping in contact with my customers
What do you dislike about the product?
Sometimes incontact can crash and it causes issue while working in a call center
What problems is the product solving and how is that benefiting you?
Solve customers everyday internet issues, tv and phone
Recommendations to others considering the product:
It will take time to get use to how it works but it's not to hard to learn
Easy to navigate
What do you like best about the product?
It's very easy to navigate with all functionality and tools. I found Flexible Call Routing and HD Voice Quality is quite fascinating for me.
What do you dislike about the product?
It works best for me, still I haven't found any difficulties.
What problems is the product solving and how is that benefiting you?
I use NICE inContact in daily basis to provide support to our business clients.
NICE inContact is overall a useful asset, although common to experience occasional delay / bugs
What do you like best about the product?
I like being able to see the full team and their current availability. Being able to view voicemails and missed calls to my direct line is convenient. Management most likes being able to view productivity and manage people's schedules from afar, particularly now that everyone is working from home. It's easy to copy and paste phone numbers from e-mails into MAX or to redial a previous incoming call.
What do you dislike about the product?
Our team has experienced a few bugs with logging in, transferring calls, and viewing call history. Particularly, it is an annoyance to not be able to link our direct line and/or extension through the MAX agent. Additionally, we experience a delay occasionally with calls when logged in to ring to a cell phone (instead of station ID). The biggest issue I've seen is that I cannot view all of my call history as an agent - it only shows the last few calls. The call log should timestamped and accessible to each individual agent.
What problems is the product solving and how is that benefiting you?
We are now able to see the full team's availability, which allows us to determine whether we should transfer the call or help the customer themselves. It is most beneficial to be able to assist customers rather than sending them to a voicemail. Management likes that we can track productivity with the system. For sales people, they are easily able to generate reports that will tell them how many inbound calls we are making and, more importantly, how many outbound calls we are making and how it correlates to our outreach as a sales team.
Recommendations to others considering the product:
Consider what needs you have - the best feature, in my opinion, is being able to effectively manage your employees' time. The support team has been quick to fix any downtime or issues that may arise.
Good App
What do you like best about the product?
I like this app because help me a lot in my job, is quite easy to use
What do you dislike about the product?
I don't like that many times it desconect and I need to re log in
What problems is the product solving and how is that benefiting you?
One of the problems that I have resolved with InContac is comunication, between Customer and the company.
Recommendations to others considering the product:
Is a good App that helps to contact Cx and the Company
Online navigation made easy
What do you like best about the product?
What I like best about Nice In Contact is how fast and responsive it is.
What do you dislike about the product?
What I dislike about Nice Incontact is it can slow down or crash sometimes,
What problems is the product solving and how is that benefiting you?
The biggest problem solved was being able the converse with customer's on different online platforms, using just one software.
We've had a few issues here and there with Incontact, but overall is a very easy good tool.
What do you like best about the product?
I like the ease and accessibility of it, there are no real difficulties to it. Its easy to use and easy for our techs to understand.
What do you dislike about the product?
I dislike how often individual people have issues, this is not necessarily InContact's fault, but it just seems like all the time someone is having a small issue here or there. It is generally fixed by clearing cache/cookies.
What problems is the product solving and how is that benefiting you?
We have solved any issues we could ever have working from home. We moved from an actual in call center phone system to InContact and it has allowed us to be able to work from anywhere. We also have more accessibility to stats to be able to help our agents efficiently and quickly handle phone calls.
Recommendations to others considering the product:
It is a very easy to use system with a lot of accessibility features. it is also extremely easy to manipulate skills to any needs. It is also easy for our customers to integrate with their systems. There are many user-friendly features and it is able to bend to our needs, regardless of what they are. It has been extremely easy for our customers to learn to use InContact and also easy for us to teach new agents how to use it. I recommend InContact to any size company with a call-center environment that needs to have a simple system with many customizable features.
Months of daily use | Ease of accessibility.
What do you like best about the product?
I have been using Nice contact for 6 months now, I like the simplistic and minimalism on the User interface. Hence I will appreciate the Ease of Accessibility. Since there are lesser options that require configuration before using the app (setup), I can easily log in and start working on the task at hand.
I have used other apps as well but would like to stick to this one. There are reporting capabilities in the console itself.
I followed the recently hosted interaction conference with Matthew McConaughey too.
I have used other apps as well but would like to stick to this one. There are reporting capabilities in the console itself.
I followed the recently hosted interaction conference with Matthew McConaughey too.
What do you dislike about the product?
Browser compatibility issues, across IE.
What problems is the product solving and how is that benefiting you?
I work in Technical Support and I have to use NICE daily for half of my working hours. I deal with customers all across the globe and I like the ease of dialing/ transferring/ making notes of the calls.
Recommendations to others considering the product:
Awesome product, easily configurable, and excellent ease of access.
NICE inContact Review
What do you like best about the product?
Easy to use, simple features and nice design
What do you dislike about the product?
I dislike that the false advertising that the company does and promises an incentive for a review and doesn't deliver it.
What problems is the product solving and how is that benefiting you?
Contacting customers easily and transferring calls when needed.
Recommendations to others considering the product:
Don't bother leaving review because of gift card incentive, they will not deliver it
A software like no other!
What do you like best about the product?
the easiness to use it, the reliability of the software connection while you use it, the quality of the interactions it really feels like you re using a real phone, the seamless way it allows you to transfer o reach other extensions, the ability to change auxes during the contact
What do you dislike about the product?
it constantly freezes or becomes unresponsive,in some cases info is not displayed correctly, limited control on the contact or aspecs of the call itself
What problems is the product solving and how is that benefiting you?
the problem of efficiency in the business because we can contact any customer or team in a much quicker way than with a regular contact equipment,it possible to measure different business metrics taking info directly from incontact
Recommendations to others considering the product:
dont hesitate to switch over nice incontact
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