NICE CXone Mpower
NICEExternal reviews
1,714 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Customer services operations in advanced way
What do you like best about the product?
Through this software I am in a position of automating daily contacts with AI bots and IVR features and could accelerate the changes to voice and AI routing flows within short span of time. Now to maintain the data record of any particular customer is more difficult as it offers automatic contact distribution to personalize interactions throughout the customer journey.
What do you dislike about the product?
I am not having any issue with this tool, I am completely satisfied with this tool it is giving great services with effective features and functions. I am also happy with its customer support that is giving fantastic services.
What problems is the product solving and how is that benefiting you?
This software has amazing features like speech recognition and Text-to-Speech, by which I can easily get started with multilingual customers. NICE inContact offers good integration with (CTI) and CRM integrations for the better delivery of the services.
Recommendations to others considering the product:
I will recommend this tool because its interface is designed for the streamlined handling of digital and voice interactions. Through the detailed reporting I can track the history of any client thus I guide my team on the basis of self-managed data based on real time information. You will be able to manage the callback, voicemail, email, chat, text/SMS, social media and many other daily based working as well.
My Experience with NICE
What do you like best about the product?
It times your breaks, your calls and it is very simple to use.
What do you dislike about the product?
The dispositioning can be testy at times.
What problems is the product solving and how is that benefiting you?
With Nice I am able to deliver customer friendly calls.
Terrific system
What do you like best about the product?
The fact that our Outlook contacts are easily accssed.
What do you dislike about the product?
A little complex. Could be more user-friendly.
What problems is the product solving and how is that benefiting you?
Time saving and ease of using the phone system.
Streamline and easy access to all of my information
What do you like best about the product?
That all of the information I need is quick and easy to access.
What do you dislike about the product?
As I am new to it, it hasn't had too many downsides yet.
What problems is the product solving and how is that benefiting you?
I utilize it to see who is on the phone and how long call wait times will be
Recommendations to others considering the product:
Keeo the tool up and refresh often to stay up to date
Everything I Need
What do you like best about the product?
I like the ability to transfer a call to a pier using just the agent's name. This can assist in tailoring specific customer requests.
What do you dislike about the product?
I wouldn't say I like that I have features that are turned off, but that is a feature for managers to simplify the program. Sometimes a tab gets stuck open and will have to close and reopen the client.
What problems is the product solving and how is that benefiting you?
I've been solving all sorts of customer problems with NICE inContact. This benefits our customers and creates extraordinary experiences for everyone who contact us.
Excelent tool
What do you like best about the product?
Speed and efficiency, never had a problem with it.
What do you dislike about the product?
So far is good, I do no have complains. I love it
What problems is the product solving and how is that benefiting you?
I do work for a company assisting customer over the phone and it has been great. I get secondary income because of inContact
Nice works hard for us
What do you like best about the product?
I like the convenience of being able to have multiple different layouts that work best for us.
What do you dislike about the product?
We have not had a major dislike to review.
What problems is the product solving and how is that benefiting you?
The experience has been primarily positive
Recommendations to others considering the product:
Take the time to learn about its functions and it will serve well.
It can be frustrating
What do you like best about the product?
I like that we can program the dashboard to fit our needs
What do you dislike about the product?
Everything takes forever to load. I do not like that we have to input the date of a recording to pull a call. I would like to input the phone number and see all calls recorded, regardless of date.
What problems is the product solving and how is that benefiting you?
I can easily live listen and flip from coaching to monitoring when necessary. I like that we have been able to see an overview of how the company is performing because we have the ability of adding stats to our dashboard.
Review for NICE in Contact
What do you like best about the product?
NICE helps me remember my schedule. It even sends reminders. NICE lets me see the days that I have off. NICE lets me take off on the website and lets me use PTO on the website. It shows if my PTO request was approved or denied and also shows my stats viewer. In stats viewer it shows my stats for the day and shows if I have met my goal for the day or for the week. It also shows schedule bidding for if a schedule bid comes out I can be the first to bid.
What do you dislike about the product?
NICE goes down sometimes and doesn't work sometimes. NICE also sometimes doesn't show my schedule or if they do show my schedule. That is a problem for all websites though not just NICE inContact.
What problems is the product solving and how is that benefiting you?
The benefits with NICE is that it always has my schedule on there. It always has schedule bidding on there and also has my stats on there. My stats help me see if I have met my goal for the week, the month, or the year. It also notifies you when you log in and open the website, it shows if your schedule has changed or if anything has changed. It also has a calendar where you can see your schedule for the month. It shows you your breaks when it is time to take a break at work and will also send a reminder to your computer when its time to clock in or clock out.
Recommendations to others considering the product:
USE IT!!
Powerful tool for an enterprise grade company!
What do you like best about the product?
NICE InContact allows me to manage the productivity of my team members. It gives me access to real-time and historical data that I need to use in my coaching conversations with my team members. I also use this platform to listen to calls (again, both real-time or on-demand) which helps me in developing the skills of my team members more.
What do you dislike about the product?
While the dashboard is fairly intuitive, there are times when I can get lost on some of the more complex functionalities. Maybe a UI edit can be done.
What problems is the product solving and how is that benefiting you?
NICE InContact is beneficial for both in-office workforce or those in a WFH setting. Even if you run a hybrid environment, the user and customer experience is the same. It allows us to handle customer inquiries seamlessly and integrates with the other tools we have currently.
showing 941 - 950