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NICE CXone

NICE | 1

Reviews from AWS Marketplace

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External reviews

1,590 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Racheal R.

Togetherness

  • September 22, 2020
  • Review verified by G2

What do you like best about the product?
You can see everyone's status of a call.
What do you dislike about the product?
Sometimes the call will reject you, meaning you will need to re-login.
What problems is the product solving and how is that benefiting you?
I'm able to transfer a call to someone even if they want to wait on hold. The call will be there waiting in que once they complete the current call.
Recommendations to others considering the product:
Must have good internet signal.

    Catherine C.

Worked with incontact for over 5 years

  • September 22, 2020
  • Review verified by G2

What do you like best about the product?
It is user friendly, the sections are easy to understand
What do you dislike about the product?
the constant lag, the feedback option seems to not help much
What problems is the product solving and how is that benefiting you?
All in one control of call monitoring
Recommendations to others considering the product:
its easy to give live coaching for agents.

    Wholesale

inContact Review

  • September 22, 2020
  • Review verified by G2

What do you like best about the product?
The inContact system is very robust in what can be designed for all your contact flow structure. The WFM system is wonderful.
What do you dislike about the product?
The platform does not look to be on the cutting edge of technology.
What problems is the product solving and how is that benefiting you?
We utilize the inContact platform to manage our contact center.
Recommendations to others considering the product:
You can't go wrong with inContact

    Telecommunications

Connect as One

  • September 22, 2020
  • Review verified by G2

What do you like best about the product?
I love the features and functionalities. It works best with my RCV and is very User Friendly.
What do you dislike about the product?
Incontact doesn`t have much issue, it really depends on the stability of the internet connection.
What problems is the product solving and how is that benefiting you?
Normally the problem is when the connection is unstable, Log in - Log out after fixing the internet connection works.
Recommendations to others considering the product:
NA

    Government Administration

NICE InContact seamless, and super easy to use.

  • September 22, 2020
  • Review verified by G2

What do you like best about the product?
It's super user friendly, easy to use and responds rather quickly while you work. Easy to transfer to other agents, and see how many calls are in queue.
What do you dislike about the product?
Which the disposition area provided more options yet simplified visually. And I would like it if the account information that the customer adds before we connect be displayed the entire phone call.
What problems is the product solving and how is that benefiting you?
I am able to assist lots of people because the app is so easy to use and moves so quickly.
Recommendations to others considering the product:
No complaints really. I appreciate how easy it is to use, and how quickly it allows me to work.

    Computer Software

Good to review productivity!

  • September 22, 2020
  • Review verified by G2

What do you like best about the product?
Great way of tracking activity and performance
What do you dislike about the product?
The only issue is that this relies on your internet, there can sometimes be a large echo, also, if you are in a different application and don't have your sound turned up, you can easily miss a call as it doesn't pop up with a notification
What problems is the product solving and how is that benefiting you?
My company are happy with the ability to track my performance
Recommendations to others considering the product:
If you are looking to successfully monitor your teams performance you will enjoy working with NICE inContact

    Information Technology and Services

CxOne quality is the best, I have been working over 2 years with this tool.

  • September 22, 2020
  • Review verified by G2

What do you like best about the product?
Quality of the call, he have migrated from a different system and one pf the pin points is that, quality.
What do you dislike about the product?
Using both CXone and browser tool, it would be best to just use one that combines both functionalities.
What problems is the product solving and how is that benefiting you?
Reports, they are helpful
Recommendations to others considering the product:
Be able to create more dashboards.

    Jamie C.

decent dashboard overall

  • September 22, 2020
  • Review verified by G2

What do you like best about the product?
ease of navigation within the dashboard is one of the best features
What do you dislike about the product?
the lack of real time update on time off and ability to preschedule time off, the schedule fluctuates on how many days ahead even when the schedule ahead should be fixed
What problems is the product solving and how is that benefiting you?
Nice is used to see schedules, schedule time off, track available time off, and see when meetings or training are scheduled

    Anurag S.

IN contact Review

  • September 22, 2020
  • Review verified by G2

What do you like best about the product?
The ease of use and how it can simply integrate with salesforce.The tool efficiently help to give pop ups to recongze when we are receiving calls and helps to answer them with no misses at all. Other than that every call we rceive Incontact automatically pull severything in the Salesforce CRM as well. We do not have to look for account names .
What do you dislike about the product?
No application I was able to find on play store that we could use on cellphones. Sometimes ocassionaly the tool gets stuck but with a re login everything seems to be working fine. A little bit unstable in low network connectivity areas.
What problems is the product solving and how is that benefiting you?
We are able to mark our productivity using in contact. At the time of marking attendance, we can always go back and check the exact no. of hours we have worked using this app.Using this application greatly helps me to recongnize account and open them directly on the crm which makes it very easy to recognize them on saleforce and accordingly pull them up in our internal software. This allow us to not make the clinets repeat their account again and again and we can help in one go.
Recommendations to others considering the product:
Consider using it to capture productivity with ease. The software easily helps to be integrated with other CRM softwares like salesforce to capture calls with ease and open correct contacts so that they can be pulled up automatically in salesforce.

    Education Management

Good quality with minor issues connecting wireless headsets

  • September 22, 2020
  • Review provided by G2

What do you like best about the product?
Good sound quality and the troubleshooting option
What do you dislike about the product?
Every time the computer has updates, you need to reconnect headsets to be able to hear
What problems is the product solving and how is that benefiting you?
The help then troubleshooting to be able to reconnect device
Recommendations to others considering the product:
Use troubleshooting

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