NICE CXone Mpower
NICEExternal reviews
1,714 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Love it!
What do you like best about the product?
Very easy to use! It is a smooth software and I haven't had any problems with it since I've been using it.
What do you dislike about the product?
I don't like that it times out after so long. If it could stay logged in as long as I am regularly using Max, it would be better.
What problems is the product solving and how is that benefiting you?
No problems! I like how smooth and easy it is to use.
Excellent product that makes work a breeze. No excessive phone sounds in a busy call center.
What do you like best about the product?
THE EASE OF USE AND THE FASTNESS ARE WHAT I LIKE BEST.
What do you dislike about the product?
There is nothing I dislike I HAVE BEEN VERY PLEASE.
What problems is the product solving and how is that benefiting you?
Eliminating the need for a landline and noisy call center
User friendly
What do you like best about the product?
User friendly doesn't freeze as much as others
What do you dislike about the product?
I have not had many issue other that it disconnecting it self on it own
What problems is the product solving and how is that benefiting you?
I have learned to reconnect as soon as it disconnects
Recommendations to others considering the product:
I highly recommended its very easy to use
It is simple and easy to learn
What do you like best about the product?
How simple it is to use, the ease to to make outgoing calls and the messages informing if the phone numbers are valid or bad number/busy.
What do you dislike about the product?
Not being able to see my list of outgoing calls for each day, not just the active session.
What problems is the product solving and how is that benefiting you?
I have no problems using NICE inContact. Benefits are that I have never had any issues with this program.
Recommendations to others considering the product:
Great program and super simple to use.
The more I use the system, the more useful features I find.
What do you like best about the product?
I like that the dashboard can be customized, and I can see everything I need on one page. The site is very easy to navigate and user friendly. I am still learning to use many features I have never had access to before with other systems.
What do you dislike about the product?
Some issues with being logged out when my computer is locked for lunch or I am away from my desk.
What problems is the product solving and how is that benefiting you?
Very useful in allowing the whole team to see real time stats. They can do self checks as well.
NICE is a great system and it is really easy to navigate. I highly recommend to others. Great tool
What do you like best about the product?
It is very easy to navigate and I feel as though you get request approved in a timely manner.
What do you dislike about the product?
I don't like that sometimes you may experience an error or two when logging on but other than that it works great
What problems is the product solving and how is that benefiting you?
I really like the system. It is a great tool
Nice InCiontact WORKS!
What do you like best about the product?
Very easy to log into and very easy to work. Most items like this are hard to master, this one was easy and smooth. I log in and take between 50 -70 calls a day.
What do you dislike about the product?
The only thing that I probably dislike is how man windows I have to go thru to log in. I have to go thru 4 screens to log in when you can have all of that on one screen.
What problems is the product solving and how is that benefiting you?
Everything is much smoother win Nice. Much faster... better quality equipment. I think the fact that it is easy to navigate the call makes the experience much better.
Recommendations to others considering the product:
It is a very smooth program to run and the quality of the program is very nice.
Lightweight solution for cross-PLATFORM integration in heterogenous operating environments.
What do you like best about the product?
The fact its so easy to run being web based.
What do you dislike about the product?
I dislike like the limited support for browsers stock out of the box.
What problems is the product solving and how is that benefiting you?
lower less complicated logins and times. Less trouble-shooting system issues compared to competitors.
Recommendations to others considering the product:
Lightweight, crossplatform
Using incontact can sometimes be tricky, but the overall program is great.
What do you like best about the product?
I like that we are able to not only use the program in the work building, but it was easy to set up working from home as well.
What do you dislike about the product?
I dislike that it freezes after some of my calls. It makes it hard to disposition when it happens, which sometimes affects my QA score.
What problems is the product solving and how is that benefiting you?
As far as problems using Nice inContact has allowed me the opportunity to assist our customer .
Recommendations to others considering the product:
My advice would be to have patience with the software. It may be hard to use starting out but it becomes easier to use once you have gotten the hang of how the system works. Just know that the time you put in to learn the system its worth it.
Intuitive and dynamic system for all Contact Center needs.
What do you like best about the product?
The features within NICE are very customer friendly and easy to use.
What do you dislike about the product?
There are limitations to some of the features and some editing features that should be available. Some options for improvement could be:
• Ability to export Intraday Manager metrics into CSV or Excel.
• Ability to assign Dispostion codes in bulk rather than one skill at a time.
• Ability to color code and/or display shift type in Schedule Manager, My Zone and WFO in Agent Max.
• Under Customized Report, it should have the option to filter the date without having to select the option for editing the parameter.
• A pop-up alert to remind agents about an upcoming activity. Adjustable if possible. If not, 5 mins would be great.
• Ability to export Intraday Manager metrics into CSV or Excel.
• Ability to assign Dispostion codes in bulk rather than one skill at a time.
• Ability to color code and/or display shift type in Schedule Manager, My Zone and WFO in Agent Max.
• Under Customized Report, it should have the option to filter the date without having to select the option for editing the parameter.
• A pop-up alert to remind agents about an upcoming activity. Adjustable if possible. If not, 5 mins would be great.
What problems is the product solving and how is that benefiting you?
We now have a better volume forecast and reporting. With this better view of our contact center we're able to properly schedule and hire. We're also able to see what our customers are calling in about and how our agents are doing in handling their inquiries.
showing 981 - 990