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Wowsome!!
What do you like best about the product?
It is multitasking tool which help me fetch details in one website
What do you dislike about the product?
There is none for this tool to be dislikes
What problems is the product solving and how is that benefiting you?
It is helping me to get h my logs in easy way
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Interesting
What do you like best about the product?
I found NICE CXone helpful in a way that Iam no longer going to think or to ask someone on what is my schedule.
What do you dislike about the product?
in regards of that non, as i can see that this app is helful everytime,
What problems is the product solving and how is that benefiting you?
It benefits me on saving time
CXOne user
What do you like best about the product?
Ease of reporting and ability to create my own reports
What do you dislike about the product?
The frequent Outages which causes many disruptions and impacts our SLA
What problems is the product solving and how is that benefiting you?
Integrated into our systems and ease of reporting.
NICE CXOne - Best of all your cloud based solutions
What do you like best about the product?
The system is easy to navigate and use. The scripting language is very straight forward and gets better with every release.
What do you dislike about the product?
Forecasting needs a bit of work for our specific use case, but overall it will work for you.
What problems is the product solving and how is that benefiting you?
CXOne allows quick deployment for home based and outsourced agents. A simple to use interface cuts training down to hours.
Call Center Manager
What do you like best about the product?
This cloud based platform has a very user friendly interface, a lot of bells and whistles and love the prebuilt reports. It's nice to have the supervisor tools to listen in to calls and very easy to search and find recorded calls. Love the coaching and interaction options and schedule management tools built into the system.
What do you dislike about the product?
I like they have WFM features built into the system but would like the WFM process with intraday manager report to be able to select a date range for that report vs. one day at a time.
It would be nice to have the supervisor tool ability to stay connected to agents to follow call after call automated instead of having to click on one call at a time for each call.
It would be nice to have the supervisor tool ability to stay connected to agents to follow call after call automated instead of having to click on one call at a time for each call.
What problems is the product solving and how is that benefiting you?
NICE helped us tremendously during the pandemic as we were able to quickly move our entire call center off site and to a work from home model at a drop of a dime notice. Also the WFM tools help us ensure we are staffed adequately based on our call volume.
Works or Doesn't
What do you like best about the product?
It is pretty simple and streamlined. There isn't a lot of screen clutter which makes it easy to focus.
What do you dislike about the product?
I don't like how you can't use any of the extensions in Chrome on the MAX window (it is a locked pop-up) This means my headphones do not work with this software properly.
What problems is the product solving and how is that benefiting you?
This far I am not aware of any specific problems Nice is solving but they do enable us to operate relatively smoothly.
An excellent ACD platform with a versatile reporting system.
What do you like best about the product?
Versatile IVR system. Pre-built reports make reporting easy, but you have access to vast amount of data if needed, The browser based Max agent is easy for the agents to use.
What do you dislike about the product?
Workforce management can be a bit confusing to setup and maintain and I would like a application based version of the max agent. Getting support for small issues can be difficult.
What problems is the product solving and how is that benefiting you?
Nice inContact is a real all in one experience for us. It handles all aspects of our contact center from WFM to Quality Management.
Extended Technical support and Uninterrupted service
What do you like best about the product?
User friendly easy to identify the change take place
What do you dislike about the product?
All good, because nice system so far it was not created any impact to our environment
What problems is the product solving and how is that benefiting you?
Integrated softphone access reducing teh cost of physical phone,
Accessing the system from mobile phone is add on benefit
Accessing the system from mobile phone is add on benefit
Nice inContact Review
What do you like best about the product?
I like being able to have a support contact person assigned to us for bi-weekly meetings when we have questions.
What do you dislike about the product?
Submitting a ticket to support takes too long and generally is pretty unhelpful.
When I write a support ticket, I have already explored all the literature and knowledge online and on the support site, so when I get a response to my ticket, with just al ink a link to one of the support pages. That's a slap in the face.
I need support, not a librarian.
When I write a support ticket, I have already explored all the literature and knowledge online and on the support site, so when I get a response to my ticket, with just al ink a link to one of the support pages. That's a slap in the face.
I need support, not a librarian.
What problems is the product solving and how is that benefiting you?
They are a call system that allows us to take calls which means we can reach more clients.
Best cloud based comms platform
What do you like best about the product?
Its very easy to use. most of the contact centers I've worked with, used Nice. NICE CXone provides the advantage of easy scalability, reduced IT infrastructure costs, and accessibility from anywhere with an internet connection.
What do you dislike about the product?
Overall, the software's performance is amazing! I can't think of any reasons that I would dislike it. I have been working with NICE for 7 years now and still, it works perfectly.
What problems is the product solving and how is that benefiting you?
I dont need to use the physical desk phone to dial and log in. All I need to do is open my computer, log-in my credentials. if I need to call someone no need to press a phone key pad, I can easily do it on my pc.
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