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Excellent to listen back to calls of CS reps and getting good summaries
What do you like best about the product?
Great tool to listen back to calls of CS reps with clients. It highlights key topics and summarizes conversations effectively.
What do you dislike about the product?
It's optimized for sales, not so much for CS. I'd love if the platform differentiated between the 2 roles.
What problems is the product solving and how is that benefiting you?
Discovering and summarizing coversations between our Customer Success managers and our clients. It helps to record, transcribe and to an extent summarize those calls.
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Helpful tool for keeping track with history
What do you like best about the product?
Very easy to use once properly set up. Using it daily for recording of calls and listening/reading transcripts.
The integration with HubSpot is decent. Needed to fiddle with it at the start, but once set up it works seemlessly.
Documentation is sometimes not so great, but talking via chat with Customer Support usually helps (not always though).
Sharing of (snippets) recordings, and the exportable transcripts.
The integration with HubSpot is decent. Needed to fiddle with it at the start, but once set up it works seemlessly.
Documentation is sometimes not so great, but talking via chat with Customer Support usually helps (not always though).
Sharing of (snippets) recordings, and the exportable transcripts.
What do you dislike about the product?
Sometimes it gets out of sync with other systems and stop working. Also some numbers seems to be not accessible for some reason.
What problems is the product solving and how is that benefiting you?
Sharing first hand information with other colleagues via sharing a recording. Keeping track with long lasting conversations spanning over multiple calls.
Great support so far
What do you like best about the product?
Lauren is a superstar, recently joined a company and was a big gong fan.
Really impressed with the platform and people like lauren are an asset to the company
Really impressed with the platform and people like lauren are an asset to the company
What do you dislike about the product?
Nothing as of yet.
Still early stages but great so far
Still early stages but great so far
What problems is the product solving and how is that benefiting you?
Sales coaching and call listening
Helps make my job easier
What do you like best about the product?
I love being able to search the transcript for excerpts from calls I am reviewing.
What do you dislike about the product?
I haven't found any downsides, I would like an AI feature
What problems is the product solving and how is that benefiting you?
It helps me deal with my complaints.
Easy to use and time saving
What do you like best about the product?
Automatically joins meetings which saves a lot of time. Accurate in terms of transcribing and summary which makes it reliable vs writing the notes myself. Overall really ease to use interface and so easy to find past meetings for review.
What do you dislike about the product?
Sometimes doesn't automatically join teams meetings
What problems is the product solving and how is that benefiting you?
Automatically joins meetings which saves a lot of time. Accurate in terms of transcribing and summary which makes it reliable vs writing the notes myself. Overall really ease to use interface and so easy to find past meetings for review.
A gamechanger forr us being able to develop consistent practices and improve revenue numbers
What do you like best about the product?
The ability to quickly ipinpoint traing needs and adoption foi training
What do you dislike about the product?
Intergarattion into our CRM however this is being dealt with now
What problems is the product solving and how is that benefiting you?
THe bability to identfy traioning needs quickly and the implementation and adoption of sales innitaitives
Great platform saving time for notes
What do you like best about the product?
I really like the AI functionality and the summary section on calls which takes time to do manually
What do you dislike about the product?
the analytics can be difficult to filter at times
What problems is the product solving and how is that benefiting you?
Helps takes notes for customer calls and connects to CRM records.
Great software
What do you like best about the product?
Jiminny is very user friendly and the interface is easy to navigate.
What do you dislike about the product?
Sometimes, despite Jiminny being present on a call, the recodring doesn't transpire.
What problems is the product solving and how is that benefiting you?
Jiminny's notes and intelligence functions are great for finding information you may have missed during a call.
Total gamechanger
What do you like best about the product?
Allows for focus on the conversation at hand wihotu needing to write down notes whilst talking.
What do you dislike about the product?
Needs a record of when/whom you asked for coaching
What problems is the product solving and how is that benefiting you?
allowing me to focus on my customer instead of struggling to ensure i ave everything recorded
Great to review calls
What do you like best about the product?
Transcript to review calls quickly & the ease of searching for historic clls
What do you dislike about the product?
Sometimes the transcript is not accurate to the call
What problems is the product solving and how is that benefiting you?
finding recorded calls to stay compliant and help asist with training
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